{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":123,"path":"acct-lifecycle-events/account-lifecycle-success-flows.md","title":"Customer success management flows","bundle":null,"doc_type":null,"release":"australia","body":"\n# Customer success management flows\n\nThis section includes the Customer Success Management flows.\n\n|Flow|Description|\n|----|-----------|\n|Customer Success Management Execute Flow and Send Notification|Parent flow that triggers the customer's subflow and send a notification.|\n|Customer Success Management Execute Flow Action|Action that contains the script to trigger the subflow.|\n|Advisory Session: Optimize Architecture|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Advisory Session: Strategy Assessment|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Customer Success Management Attach Knowledge article - Service Bridge|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Assessment: Quarterly NPS Survey and Review|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Create Risk Signal and Issue record|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Customer Experience Digital Transformation -Standard|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Customer Experience Digital Transformation Objective|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Decommission Legacy Costs|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Decommission Legacy Costs Objective|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Enable Business Velocity|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Get to Green play|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Internal Partner Implementation Review|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Product Implementation Reviews and Recommendations|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Product Proof of Concept|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Responsible Contact|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Scheduled a Follow-Up|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n|Setup next Quarterly Business Review|Demo subflow: Run internal actions to help improve the overall engagement health with this customer. Follow the attached playbook to drive next steps and recommended actions.|\n\n**Parent Topic:**[Customer Success Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/acct-lifecycle-events/account-lifecycle-reference.md)\n\n"}}