{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":4506,"path":"conversational-interfaces/advanced-work-assignment/awa-properties.md","title":"Properties for Advanced Work Assignment","bundle":null,"doc_type":null,"release":"australia","body":"\n# Properties for Advanced Work Assignment\n\nThe Advanced Work Assignment Properties page provides configuration options for AWA.\n\nIf you have the admin role, you can create or change these properties by navigating to **System Properties** &gt; **All Properties**.\n\n<table id=\"table_ytc_kkb_mv\"><thead><tr><th>\n\nProperty\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAWA Routing Look-Back Time**com.glide.awa.routinglookback**\n\n</td><td>\n\nAWA defaults to routing work items created within the last 10 minutes. If a work item is created after 10 minutes has passed, it isn’t considered for AWA routing. For work items that are created outside of the default 10-minute window, create this system property to expand the AWA routing look-back time:-   **Name**: `com.glide.awa.routinglookback`\n-   **Type**: **Integer**\n-   **Value**: Number of seconds\n\nFor example, set the property **Value** to 86400 \\(24 hours\\) to cover a full shift for any missed work items.\n\n-   **Description**: `Number of seconds AWA looks back for routing once the work items are eligible for AWA.`\n\n**Note:** This property affects all service channels in the system.\n\n</td></tr><tr><td>\n\nDisable Query business rules**glide.awa.query\\_br\\_disable**\n\n</td><td>\n\nIf the property is enabled, AWA disables before query business rules during its execution. For example, if enabled, an instance can have a custom before-query business rule on the interaction table without affecting how AWA routes or assigns interactions.-   **Type**: true \\| false\n-   Default value: true\n-   Location: **System Properties** &gt; **All Properties**\n\n</td></tr><tr><td>\n\nBypass AWA Queue Max Wait Time**glide.awa.bypass\\_max\\_wait\\_time.enabled**\n\n</td><td>\n\nThis property overrides the queue's max wait time value with the assignment rule's timeout value to help prevent work items from disappearing prematurely in an agent's inbox.\n\n</td></tr><tr><td>\n\nEnable/disable execution of subflows**glide.awa.enable\\_routing\\_subflow**\n\n</td><td>\n\nEnables/disables the execution of subflows defined on the AWA queues when work items are routed.-   **Type**: true \\| false\n-   Default value: false\n\n</td></tr></tbody>\n</table>For information on adding a system property, see [Add a system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AddAPropertyUsingSysPropsList.md).\n\n"}}