{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":4534,"path":"conversational-interfaces/advanced-work-assignment/create-custom-action.md","title":"Create a custom flow action","bundle":null,"doc_type":null,"release":"australia","body":"\n# Create a custom flow action\n\nCreate a custom flow action in Workflow Studio for enabling external routing.\n\n## Before you begin\n\nRole required: admin\n\n## Procedure\n\n1.  On your ServiceNow instance, navigate to **All** > **Flow Designer** > **Actions**.\n\n2.  From the Actions list, open **AWA Post External Routing Events – Demo**.\n\n3.  Select **Copy action** from the More Actions menu \\[Omitted image \"more-actions-ne-icon.png\"\\] Alt text: More actions menu., copy the contents of the **AWA Post External Routing Events – Demo** action and provide a name to it.\n\n4.  Select **Publish**.\n\n\n"}}