{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":4703,"path":"conversational-interfaces/now-assist-in-virtual-agent/usage-page-in-assistant-analytics.md","title":"Usage page in Assistant analytics","bundle":null,"doc_type":null,"release":"australia","body":"\n# Usage page in Assistant analytics\n\nView assistant activity, highlighting conversation volumes, channel distribution, and conversation outcomes.\n\nThe Usage dashboard page aggregates key metrics related to assistant usage, including the total number of conversations by assistant, conversations by channel, citations associated with the results, and the flow of conversation states.\n\n\\[Omitted image \"NAinVA-assistant-designer-analytics-usage.png\"\\] Alt text: Usage dashboard page in Assistant analytics.\n\nThe visualizations on the Usage page help you with the following.\n\n-   Conversations by assistant tracks assistant engagement by visualizing conversation volumes over time and across different assistants.\n-   Conversations by channel identifies channel preferences and usage patterns, helping you optimize assistant deployment and support.\n-   Result types help you understand the diversity and relevance of responses provided by assistants.\n\n-   **Total Conversations by Assistant**\n\n    This area of the dashboard shows the number of conversations handled by each assistant over the selected date range. This metric enables comparison of activity and identification of high- and low-performing assistants in the selected period. Use this data to focus optimization efforts on assistants with lower engagement or to replicate best practices from high-performing assistants.\n\n    \\[Omitted image \"NAinVA-assistant-designer-analytics-usage-total-conv-asst.png\"\\] Alt text: Total Conversations by Assistant\n\n-   **Total Conversations by Channel**\n\n    This area of the dashboard shows the distribution of conversations across different channels, for example, Teams, Slack, and so on. This metric shows which channels are most popular for assistant interactions, helping you adjust channel support, and maximize reach and effectiveness.\n\n    \\[Omitted image \"NAinVA-assistant-designer-analytics-usage-total-conv-channel.png\"\\] Alt text: Total Conversations by Channel\n\n-   **Result Types Offered**\n\n    This area of the dashboard shows the types of results, for example, catalog items, knowledge articles, and so on, offered in response to user queries, categorized by assistants.\n\n    The chart displays a horizontal bar for each result type. The color intensity within each bar indicates frequency—darker shades represent higher counts, while lighter shades represent lower counts. Hover over a bar segment to view the exact count, percentage, and associated assistant. Use this visualization to identify which result types are most frequently delivered by assistants.\n\n    \\[Omitted image \"NAinVA-assistant-designer-analytics-usage-results-offered.png\"\\] Alt text: Result Types Offered\n\n-   **Conversation State Flow**\n\n    This area of the dashboard shows the trend of conversations by the states they are in, for example, Open, Completed, Faulted, and Canceled. This visualization provides insight into how conversations are progressing and where they encounter issues, helping you target improvements to the conversation flow.\n\n    \\[Omitted image \"NAinVA-assistant-designer-analytics-usage-conv-state-flow.png\"\\] Alt text: Conversations State Flow\n\n\n"}}