| \n\nAdapter Configurations\\[sys\\_cs\\_adapter\\_configuration\\]\n\n | \n\nStores records for default keywords, labels, and message values for third-party messaging integrations.\n\n |
| \n\nAdapter Configuration Page\\[sys\\_cs\\_adapter\\_configuration\\_page\\]\n\n | \n\nStores the configuration for third-party messaging integrations. This table is the root table for:- Configurations - Slack Integration \\[sys\\_cs\\_adapter\\_configuration\\_page\\_slack\\]\n- Configurations - Teams Integration \\[sys\\_cs\\_adapter\\_configuration\\_page\\_teams\\]\n- Configurations - Workplace Integration \\[sys\\_cs\\_adapter\\_configuration\\_page\\_workplace\\]\n- Configurations - Facebook Messenger Integration \\[sys\\_cs\\_adapter\\_configuration\\_page\\_messenger\\]\n\n |
| \n\nAdapter Message\\[sys\\_cs\\_adapter\\_message\\]\n\n | \n\nStores adapter messages.\n\n |
| \n\nBrandings\\[sys\\_cs\\_branding\\_setup\\]\n\n | \n\nStores different branding configurations for the web-based chat client used in an instance.\n\n |
| \n\nClient Adapter\\[sys\\_cs\\_client\\_adapter\\]\n\n | \n\nStores each adapter state.\n\n |
| \n\nConsumer Channel\\[sys\\_cs\\_consumer\\_channel\\]\n\n | \n\nStores consumer channel information.\n\n |
| \n\nConsumer Device Context\\[sys\\_cs\\_consumer\\_device\\_context\\]\n\n | \n\nStores consumer device context information.\n\n |
| \n\nContext Topics\\[sys\\_cs\\_context\\_topic\\]\n\n | \n\nStores different configurations for determining the appropriate conversation topic displayed to end users based on their pre-chat survey answers.\n\n |
| \n\nConversation\\[sys\\_cs\\_conversation\\]\n\n | \n\nStores a record for each conversation on the instance. Each record includes the Conversation Task \\[sys\\_cs\\_conversation\\_task\\] and Conversation Message \\[sys\\_cs\\_message\\] related lists, which show all the topics run and associated messages presented in the conversation.\n\n |
| \n\nConversation Consumer\\[sys\\_cs\\_consumer\\]\n\n | \n\nStores a record representing the user in a conversation, and references the associated sys\\_user record for that user.\n\n |
| \n\nConversation Server Field Script Validators\\[sys\\_cs\\_field\\_script\\_validator\\]\n\n | \n\nStores text format validation rules and default error messages. Read-only.\n\n |
| \n\nCustom Controls\\[sys\\_cs\\_custom\\_control\\]\n\n | \n\nIdentifies custom controls.\n\n |
| \n\nCustom Control Definitions \\[sys\\_cs\\_custom\\_control\\_definition\\]\n\n | \n\nBinds a client type \\(for example, web or mobile\\) to a custom control.\n\n |
| \n\nConversation Media\\[sys\\_cs\\_media\\]\n\n | \n\nMedia attached to conversations are stored in sys\\_attachment, and associated to this table.\n\n |
| \n\nConversation Message\\[sys\\_cs\\_message\\]\n\n | \n\nStores a record for each message in a conversation. Shows the messages displayed for each topic in the conversation flow.\n\n |
| \n\nConversation Server Connect Hand-off\\[sys\\_cs\\_connect\\_handoff\\]\n\n | \n\nStores mapping of Virtual Agent conversations and Connect/Workspace conversations.\n\n |
| \n\nConversation Session\\[sys\\_cs\\_session\\]\n\n | \n\nStores a record for each conversation.\n\n |
| \n\nConversation Task\\[sys\\_cs\\_conversation\\_task\\]\n\n | \n\nStores a record for each conversation task. Each record shows the conversation flow, which can include multiple topics that are run during the conversation.\n\n |
| \n\nConversation Task FDIH Invocations\\[sys\\_cs\\_fdih\\_invocation\\]\n\n | \n\nTracks the state of a call to a Workflow Studio action or subflow in a conversation.\n\n |
| \n\nConversation Vendor\\[sys\\_cs\\_vendor\\]\n\n | \n\nStores vendor information.\n\n |
| \n\nCS Consumer Account\\[sys\\_cs\\_consumer\\_account\\]\n\n | \n\nStores third-party user information.\n\n |
| \n\nCustom Greetings and Setup\\[sys\\_cs\\_context\\_profile\\]\n\n | \n\nStores a profile record for context-driven chat experiences. Contains customizations in the following child tables:- Setup topics \\[sys\\_cs\\_context\\_profile\\_topic\\] - Stores the setup topics used for each setup topic type.\n- Promoted topics \\[sys\\_cs\\_context\\_profile\\_promotion\\] - Stores the topics that are highlighted in the Virtual Agent client.\n- Search Profiles \\[sys\\_cs\\_context\\_profile\\_search\\] - Stores the AI search profile for the associated chat experience.\n\n |
| \n\nCustom Controls\\[sys\\_cs\\_custom\\_control\\]\n\n | \n\nStores the custom input and response controls.\n\n |
| \n\nCustom Control Definitions\\[sys\\_cs\\_custom\\_control\\_definition\\]\n\n | \n\nBinds a client type \\(for example web chat client\\) to a custom control. Stores the channel, domain, and user interface component defined for a custom control.\n\n |
| \n\nGeneral Settings\\[sys\\_cs\\_general\\_settings\\]\n\n | \n\nStores the records for the NLU configuration.\n\n |
| \n\nLive Agent Setup\\[sys\\_cs\\_live\\_agent\\_setup\\]\n\n | \n\nStores the Live Agent setup with queue information.\n\n |
| \n\nLive Agent Support Queue Cache\\[sys\\_cs\\_support\\_queue\\_cache\\]\n\n | \n\nThe database cache used for support queue wait times.\n\n |
| \n\nOpen NLU Drivers\\[open\\_nlu\\_driver\\]\n\n | \n\nStores the records of the NLU service providers used in the instance. Identifies the base system NLU provider and other services installed, such as IBM Watson NLU.\n\n |
| \n\nOpen NLU Driver Http Connections\\[open\\_nlu\\_driver\\_http\\_connection\\]\n\n | \n\nStores all the HTTP connection references for the NLU service provider.\n\n |
| \n\nOpen NLU Driver Languages\\[open\\_nlu\\_driver\\_language\\]\n\n | \n\nLists the language codes for the NLU service providers \\(ServiceNow NLU and IBM Watson Assistant\\). Identifies the driver codes and associated languages.\n\n |
| \n\nOpen NLU Predict Entity Feedbacks\\[open\\_nlu\\_predict\\_entity\\_feedback\\]\n\n | \n\nStores the disposition taken by an application in response to an NLU entity prediction result. For example, in Virtual Agent the goal is to map a predicted NLU entity to an input variable in a Virtual Agent topic.\n\n |
| \n\nOpen NLU Predict Intent Feedbacks\\[open\\_nlu\\_predict\\_intent\\_feedback\\]\n\n | \n\nStores the disposition taken by an application in response to an NLU intent prediction result. For example, in Virtual Agent the goal is to map a predicted NLU intent to a Virtual Agent topic.\n\n |
| \n\nPublished Topic\\[sys\\_cb\\_design\\_topic\\]\n\n | \n\nStores design topic definitions and references the runtime topic.\n\n |
| \n\nSession Binding\\[sys\\_cs\\_session\\_binding\\]\n\n | \n\nStores session binding and AMB channel information.\n\n |
| \n\nConfigurations - Slack Integration\\[sys\\_cs\\_adapter\\_configuration\\_page\\_slack\\]\n\n | \n\nExtends the sys\\_cs\\_adapter\\_configuration\\_page table. Stores the configuration for the Slack messaging application.\n\n |
| \n\nConfigurations - Facebook Messenger Integration\\[sys\\_cs\\_adapter\\_configuration\\_page\\_messenger\\]\n\n | \n\nExtends the sys\\_cs\\_adapter\\_configuration page table. Stores the configuration for the Facebook Messenger messaging application.\n\n |
| \n\nTeams Adapter Configuration Page\\[sys\\_cs\\_adapter\\_configuration\\_page\\_teams\\]\n\n | \n\nExtends the sys\\_cs\\_adapter\\_configuration\\_page table. Stores the adapter configuration for the Microsoft Teams messaging application.\n\n |
| \n\nWorkplace Adapter Configuration Page\\[sys\\_cs\\_adapter\\_configuration\\_page\\_workplace\\]\n\n | \n\nExtends the sys\\_cs\\_adapter\\_configuration\\_page table. Stores the adapter configuration for the Workplace messaging application.\n\n |
| \n\nVendor Client Adapter Configuration\\[sys\\_cs\\_vendor\\_client\\_adapter\\_configuration\\]\n\n | \n\nStores the adapter configuration for third-party messaging applications.\n\n |
| \n\nTopic\\[sys\\_cb\\_topic\\]\n\n | \n\nStores a record for each topic \\(design-time definition\\).\n\n |
| \n\nTopic\\[sys\\_cs\\_topic\\]\n\n | \n\nStores an instance of a topic from sys\\_cb\\_topic at run time. Records on this table are cleaned every 12 hours.\n\n |
| \n\nTopic Category\\[sys\\_cb\\_topic\\_category\\]\n\n | \n\nStores all the categories that identify the different types of topics, such as setup topics and small talk topics. Also includes custom categories defined by admins.\n\n |
| \n\nTopic Library Usages\\[sys\\_cs\\_topic\\_library\\_usage\\]\n\n | \n\nStores references to published topic blocks.\n\n |
| \n\nVendor Context Configuration\\[sys\\_cs\\_vendor\\_context\\_configuration\\]\n\n | \n\nStores vendor-specific device context information.\n\n |
| \n\nVirtual Agent Context\\[sys\\_cs\\_virtual\\_agent\\_context\\]\n\n | \n\nStores Virtual Agent context variables.\n\n |
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