{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":5005,"path":"conversational-interfaces/virtual-agent/latency-feedback.md","title":"Latency feedback in Virtual Agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Latency feedback in Virtual Agent\n\nThe **com.glide.cs.message.processing.enabled** system property notifies requesters whenever the generative AI large language model \\(LLM\\) is processing their request in the Virtual Agent chat widget and ServiceNow Otto panel.\n\n## Latency feedback messages\n\nThe **com.glide.cs.message.processing.enabled** property is off by default, but can be turned on in the System Properties \\[sys\\_properties\\] table. After turning on this system property, users receive a temporary response to indicate that the LLM call is running and that their request is being processed. Message examples include:\n\n-   `Thinking...`\n-   `Looking into your request...`\n-   `Reviewing key details...`\n-   `Gathering the needed info...`\n\nThe latency feedback messages can’t be customized and disappears after the LLM generates a response.\n\n\n\n\\[Omitted image \"va-latency-feedback-message.png\"\\] Alt text: \"Thinking\" is a temporary latency feedback message.\n\n**Parent Topic:**[Virtual Agent technical reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/virtual-agent/va-advanced-technical-reference.md)\n\n**Related topics**  \n\n\n[Domain separation and Virtual Agent]()\n\n[Virtual Agent interaction records]()\n\n[Virtual Agent scripts]()\n\n[Input data types in Virtual Agent topics]()\n\n[NLU system entities]()\n\n[Virtual Agent URL parameters]()\n\n"}}