{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":5496,"path":"customer-service-management/activate-unified-consumer.md","title":"Activate Unified Consumer","bundle":null,"doc_type":null,"release":"australia","body":"\n# Activate Unified Consumer\n\nActivate the Unified Consumer functionality within the Customer Service Management \\(CSM\\) application by updating the Consumer script include. This modification enables you to display the other sys\\_user extension records in the reference list for the users in the csm\\_consumer table.\n\n## Before you begin\n\nRole required: admin\n\n## About this task\n\nTo enable access to sys\\_users \\(internal users\\), add the sys\\_user to the user extension in the Consumer script include.\n\n## Procedure\n\n1.  Navigate to **All** > **System Definition** > **Script Includes**.\n\n2.  Open the Consumer script include and modify the script as follows:\n\n    Add the **initialize** method to the Consumer script include and set **this.userExtensions** value.\n\n    ```\n    var Consumer = Class.create();\n    \n    Consumer.prototype = Object.extendsObject(ConsumerImpl, {\n        initialize: function() {\n            ConsumerImpl.prototype.initialize.call(this);\n            this.userExtensions = [\"csm_consumer_user\", \"sys_user\"];\n        },\n    \n        type: 'Consumer',\n    \n    });\n    ```\n\n    **Note:** While creating a consumer user from the consumer form, you’re redirected to the interceptor form to select the user type.\n\n3.  Select **Update**.\n\n\n## What to do next\n\nAdd a user to your instance. For more information, see [Creating and associating a Unified Consumer user to a consumer record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/associating-users-to-a-consumer-record.md).\n\n"}}