{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":5925,"path":"customer-service-management/config-email-notifications.md","title":"Configure email and comment notifications","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configure email and comment notifications\n\nAdd a script to the email reply or case comment template to include all case activities in email replies and notifications.\n\n## Before you begin\n\nRole required: admin\n\n## Procedure\n\n1.  Update comment notifications.\n\n    1.  Navigate to **All** > **System Notifications** > **Notifications**.\n\n    2.  In the **Email template** column, enter `case.commented.for.customer`.\n\n    3.  In the **case.commented.for.customer** system property, add the following script to the **Message HTML** field: `${mail_script:get_emails_comments_activity_history}`.\n\n    4.  Save the field.\n\n2.  Update email notifications.\n\n    1.  Navigate to **All** > **Email client templates** > **Reply**.\n\n    2.  In the **reply-received** system property, add the following script to the **Body HTML** field: `${mail_script:get_emails_comments_activity_history}`.\n\n    3.  Save the field.\n\n\n## Result\n\nAll emails and comments are now included in the email replies and notifications.\n\n"}}