{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":6073,"path":"customer-service-management/contextual-launch-supported-features.md","title":"Feature context parameters supported in Engagement Messenger","bundle":null,"doc_type":null,"release":"australia","body":"\n# Feature context parameters supported in Engagement Messenger\n\nFeatures for contextual launch capability enable you to set the default launch screen in Engagement Messenger.\n\n<table id=\"table_mxg_gyz_m4b\"><thead><tr><th>\n\nFeature\n\n</th><th>\n\nEmbed code\n\n</th><th>\n\nFeature parameter description\n\n</th></tr></thead><tbody><tr><td>\n\nCHAT\n\n</td><td>\n\n```\n{ \n\tfeature: \"CHAT\", \n\tparams: { \n\t\t\"topic_id\": \"*&lt;sys\\_id&gt;*\",\n\t\t\"language\": \"*&lt;language\\_name&gt;*\",\n\t\t”sysparm_*&lt;param\\_name&gt;*\": \"*&lt;param\\_value&gt;*\" \n\t} \n}\n\n```\n\n</td><td>\n\n-   **&lt;sys\\_id&gt;**\n\nIdentifies the Virtual Agent topic to be included in the chat.\n\n-   **&lt;language\\_name&gt;**\n\nDefault chat language. For example, for French, specify `fr`\n\n-   **&lt;param\\_name&gt;:&lt;param\\_value&gt;**\n\nAny additional parameters to be passed to the Virtual Agent topic. The name of the parameter should start with `sysparm`. For example, `sys_param_product_name`.\n\n\n</td></tr><tr><td>\n\nWORK\\_ORDER\n\n</td><td>\n\n```\n{ \n\tfeature: \"WORK_ORDER\", \n\tparams: { \n\t\t\"table\": \"wm_order\",\n\t\t\"sys_id\": \"*&lt;sys\\_id&gt;*\"\n\t\t}\n}\n\n```\n\n</td><td>\n\n-   **&lt;sys\\_id&gt;**\n\nSystem identifier \\(sys\\_id\\) of a work order.\n\n\n</td></tr><tr><td>\n\nCASE\n\n</td><td>\n\n```\n{ \n\tfeature: \"CASE\", \n\tparams: { \n\t\t\"table\": \"sn_customerservice_case\",\n\t\t\"sys_id\": \"*&lt;sys\\_id&gt;*\"\n\t\t\n\t} \n}\n```\n\n</td><td>\n\n-   **&lt;sys\\_id&gt;**\n\nSystem identifier \\(sys\\_id\\) of a case.\n\n\n</td></tr><tr><td>\n\nNEW\\_CASE\n\n</td><td>\n\n```\n{ \n\tfeature: \"NEW_CASE\", \n\tparams: { \n\t\t} \n}\n```\n\n</td><td>\n\nNone\n\n</td></tr><tr><td>\n\nCASE\\_LIST\n\n</td><td>\n\n```\n{ \n\tfeature: \"CASE_LIST\", \n\tparams: { \n\t\t} \n}\n```\n\n</td><td>\n\nNone\n\n</td></tr><tr><td>\n\nVIEW\\_ARTICLE\n\n</td><td>\n\n```\n{ \n\tfeature: \"VIEW_ARTICLE\", \n\tparams: { \n\t\t\"sys_kb_id\": \"*&lt;sys\\_id&gt;*\"\n\t} \n}\n```\n\n</td><td>\n\n-   **&lt;sys\\_id&gt;**\n\nSystem identifier \\(sys\\_id\\) of a knowledge article.\n\n\n</td></tr><tr><td>\n\nSEARCH\n\n</td><td>\n\n```\n{ \n\tfeature: \"SEARCH\", \n\tparams: { \n\t\t\"q\": \"*&lt;search\\_term&gt;*\"\n\t} \n}\n```\n\n</td><td>\n\n-   **&lt;search\\_term&gt;**\n\nTerm to be searched for in a search results query.\n\n\n</td></tr><tr><td>\n\nCASE\\_SEARCH\n\n</td><td>\n\n```\n{ \n\tfeature: \"CASE_SEARCH\", \n\tparams: { \n\t\t\"q\": \"*&lt;search\\_term&gt;*\"\n\t} \n}\n```\n\n</td><td>\n\n-   **&lt;search\\_term&gt;**\n\nTerm to be searched for in a case results query.\n\n\n</td></tr><tr><td>\n\nCATALOG\\_ITEM\n\n</td><td>\n\n```\n{ \n\tfeature: \"CATALOG_ITEM\", \n\tparams: { \n\t\t\"sys_id\": \"*&lt;sys\\_id&gt;*\"\n\t} \n}\n\n```\n\n</td><td>\n\n-   **&lt;sys\\_id&gt;**\n\nSystem identifier \\(sys\\_id\\) of a catalog item.\n\n\n</td></tr><tr><td>\n\nNEW\\_APPOINTMENT\n\n</td><td>\n\n```\n{ \n\tfeature: \"NEW_APPOINTMENT\", \n\tparams: { \n\t\t} \n}\n```\n\n</td><td>\n\nNone\n\n</td></tr><tr><td>\n\nNEW\\_WORK\\_ORDER\n\n</td><td>\n\n```\n{ \n\tfeature: \"NEW_WORK_ORDER\", \n\tparams: { \n\t\t} \n}\n```\n\n</td><td>\n\nNone\n\n</td></tr><tr><td>\n\nHOME\n\n</td><td>\n\n```\n{ \n\tfeature: \"HOME\", \n\tparams: { \n\t} \n}\n```\n\n</td><td>\n\nNone\n\n</td></tr></tbody>\n</table>**Related topics**  \n\n\n[Launch a feature in Engagement Messenger using custom code](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/contextual-launch-using-script-engagement-messenger.md)\n\n"}}