{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":6165,"path":"customer-service-management/create-service-organization-criteria.md","title":"Create the criteria for a service organization","bundle":null,"doc_type":null,"release":"australia","body":"\n# Create the criteria for a service organization\n\nDefine the criteria within organization criteria \\[service\\_organization\\_criteria\\] table so that you can later associate your service organizations to a service or your customers to a service organization. You do this task in the Customer Service Management \\(CSM\\) application.\n\n## Before you begin\n\nRole required: admin\n\n**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md).\n\n## Procedure\n\n1.  Navigate to **All** &gt; **Customer Service** &gt; **Service Organizations** &gt; **Administration** &gt; **Organization Criteria**.\n\n2.  Select **New**.\n\n3.  On the form, fill in the fields.\n\n<table id=\"table_o4r_swk_byb\"><thead><tr><th>\n\nField\n\n</th><th>\n\nData type\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nName\n\n</td><td>\n\nString\n\n</td><td>\n\nName of the criteria.\n\n</td></tr><tr><td>\n\nTable\n\n</td><td>\n\nTable Name\n\n</td><td>\n\nTable where you must define the criteria.\n\n To establish customer associations, you must select **Account**, **Consumer**, or **Household** from the drop-down list in the **Table** field. Similarly, for associating products and services, you must choose **Internal Organization \\(formerly Internal Business Location\\)** from the drop-down list in the **Table** field.\n\n Selecting **Business Location** or **Service Organization** from the drop-down list in the **Table** field leads to an error because the system currently doesn’t support fulfillment capabilities for external organizations \\(formerly external business locations\\) when resolving a case.\n\n**Note:** Support can be extended to other tables by configuring them in the `SOCriteriaTableScript` script include.\n\n</td></tr><tr><td>\n\nCriteria\n\n</td><td>\n\nConditions\n\n</td><td>\n\nCondition or query filter that matches a list of records in the table.\n\n</td></tr></tbody>\n</table>4.  Select **Submit**.\n\n\n"}}