| \n\nTable\n\n | \n\nDescription\n\n |
|---|---|
| \n\nPhone Log\\[sn\\_openframe\\_phone\\_log\\]\n\n | \n\nA log of the incoming and outgoing phone calls. This table can be used to log any phone call made or received.\n\n |
| \n\nOpenFrame Configuration\\[sn\\_openframe\\_configuration\\]\n\n | \n\nStores the OpenFrame configuration. This is the configuration used to load the OpenFrame in the TopFrame.\n\n |
| \n\nRole\n\n | \n\nDescription\n\n | \n\nContains role\n\n |
|---|---|---|
| \n\nUser\\[sn\\_openframe\\_user\\]\n\n | \n\nThe OpenFrame user role.\n\n | \n\nNone\n\n |
| \n\nUsersn\\_openframe\\_api\\_user\n\n | \n\nThe OpenFrame API user role\n\n | \n\nNone\n\n |
| \n\nBusiness rule\n\n | \n\nTable\n\n | \n\nDescription\n\n |
|---|---|---|
| \n\nSet Agent\n\n | \n\nPhone Log \\[sn\\_openframe\\_phone\\_log\\]\n\n | \n\nSets the agent in the Phone Log \\[sn\\_openframe\\_phone\\_log\\] table as the current logged-in user if a phone call is logged without an agent.\n\n |
| \n\nOne Default Configuration\n\n | \n\nOpenFrame Configuration\\[sn\\_openframe\\_configuration\\]\n\n | \n\nChecks that there’s only one default OpenFrame configuration. You can’t have two OpenFrame configurations if the default option is set to true.\n\n |
| \n\nUpdate Task Work Notes\n\n | \n\nPhone Log\\[sn\\_openframe\\_phone\\_log\\]\n\n | \n\nUpdates the work notes for a specific task whenever a phone call is logged for that task.\n\n |
| \n\nScript include\n\n | \n\nDescription\n\n |
|---|---|
| \n\nshow\\_phone\n\n | \n\n- This macro requires the activation of the OpenFrame plugin.\n- By configuring this UI macro using the **ref\\_contribution** parameter, you can display a phone icon next to the sys\\_user reference field if the phone field in the sys\\_user record is populated with the user's contact number.\n\n |
| \n\nshow\\_phone\\_customer\\_service\n\n | \n\n- This macro requires the activation of the Customer Service Management and the OpenFrame plugins.\n- By configuring this UI macro using the **ref\\_contribution** parameter, you can display a phone icon next to the **Contact** customer\\_account reference field on the case form if the phone field in the Contact customer\\_account record is populated with the user's contact number.\n\n |