{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":7129,"path":"customer-service-management/r_InstalledWithSpecHandNotes.md","title":"Components installed with Special Handling Notes","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with Special Handling Notes\n\nSeveral types of components are installed with Special Handling Notes.\n\n## Tables installed with Special Handling Notes\n\nThe tables included with the Special Handling Notes plugin \\(com.sn\\_shn\\).\n\nThe Special Handling Notes plugin adds the following tables.\n\n<table id=\"table_dwc_swg_v5\"><thead><tr><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nSpecial Handling Notes\\[sn\\_shn\\_notes\\]\n\n</td><td>\n\nStores the special handling notes.\n\n</td></tr><tr><td>\n\nSpecial Handling Configuration \\[sn\\_shn\\_configuration\\]\n\n</td><td>\n\nStores the special handling notes table configurations.\n\n</td></tr></tbody>\n</table>## Roles installed with Special Handling Notes\n\nSome user roles are included with the Special Handling Notes \\(com.sn\\_shn\\) plugin.\n\n<table id=\"table_fbn_ypx_yt\"><thead><tr><th>\n\nRole\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nsn\\_shn.admin\n\n</td><td>\n\nCan read, create, update, and delete special handling notes. This role contains the sn\\_shn.editor role.\n\n The sn\\_customerservice\\_manager role contains the sn\\_shn.admin role.\n\n</td></tr><tr><td>\n\nsn\\_shn.editor\n\n</td><td>\n\nCan read and update special handling notes. This role contains the sn\\_shn.user role.\n\n The sn\\_customerservice\\_agent role contains the sn\\_shn.editor role.\n\n</td></tr><tr><td>\n\nsn\\_shn.user\n\n</td><td>\n\nCan read special handling notes.\n\n</td></tr></tbody>\n</table>## Properties installed with Special Handling Notes\n\nSome properties are included with the Special Handling Notes \\(com.sn\\_shn\\) plugin.\n\nThe Special Handling Notes plugin adds the following properties.\n\n<table id=\"table_dx5_hxg_v5\"><thead><tr><th>\n\nProperty\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nMaximum number of notes displayed in the Special Handling Notes pop-up window\\[sn\\_shn.max\\_num\\_alerts\\]\n\n</td><td>\n\n-   **Type**: integer\n-   **Default value**: 20\n-   **Location**: **Special Handling Notes** &gt; **Properties**\n\n</td></tr><tr><td>\n\nDisplay special handling notes only once per session\\[sn\\_shn.note\\_preferences\\]\n\n</td><td>\n\nSpecial handling notes are displayed each time you access a record. Enable this property to display special handling notes only once per session. -   **Type**: true \\| false\n-   **Default value**: false\n-   **Location**: **Special Handling Notes** &gt; **Properties**\n\n</td></tr><tr><td>\n\nWidth of the Special Handling Notes pop-up window in pixels\\[sn\\_shn.popup\\_width\\]\n\n</td><td>\n\nThe width of the Special Handling Notes pop-up window in pixels. The default width is 500. If you specify less that 300, the window automatically uses the minimum width of 300 pixels.-   **Type**: integer\n-   **Default value**: 500\n-   **Location**: **Special Handling Notes** &gt; **Properties**\n\n</td></tr></tbody>\n</table>To learn more about the special handling notes properties, see [Configure special handling notes properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/t_EnableOnScreenAlertProperties.md).\n\n## Business rules installed with Special Handling Notes\n\nThe business rules included with the Special Handling Notes plugin \\(com.sn\\_shn\\).\n\nThe Special Handling Notes plugin adds the following business rules.\n\n<table id=\"table_frl_1fh_v5\"><thead><tr><th>\n\nBusiness rule\n\n</th><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nUpdating the table field\n\n</td><td>\n\nSpecial Handling Notes\\[sn\\_shn\\_notes\\]\n\n</td><td>\n\nPopulates the **Table** field with the table label rather than the whole table name.\n\n</td></tr><tr><td>\n\nSHN Cache Table Entry\n\n</td><td>\n\nSpecial Handling Notes Configuration \\[sn\\_shn\\_configuration\\]\n\n</td><td>\n\nStores the entries in the configuration table in a cache to avoid repeated queries.\n\n</td></tr></tbody>\n</table>## Client scripts installed with Special Handling Notes\n\nThe client scripts included with the Special Handling Notes plugin \\(com.sn\\_shn\\).\n\nThe Special Handling Notes plugin adds the following client scripts.\n\n<table id=\"table_d5d_5fh_v5\"><thead><tr><th>\n\nClient script\n\n</th><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nOn Load Message\n\n</td><td>\n\nSpecial Handling Notes Configuration\\[sn\\_shn\\_configuration\\]\n\n</td><td>\n\nOn Load Message describing what the Special Handling Notes Configuration table is for.\n\n Create a configuration by selecting a table for which special handling notes can be created and displayed. Include notes for related entities by selecting the desired fields and adding them to the configuration.\n\n</td></tr></tbody>\n</table>## Script includes installed with Special Handling Notes\n\nThe script includes included with the Special Handling Notes plugin \\(com.sn\\_shn\\).\n\nThe Special Handling Notes plugin adds the following script includes.\n\n|Script include|Description|\n|--------------|-----------|\n|SHNProcessor|A collection of APIs for special handling notes.|\n|SHNTable|Provides a list of tables for which the user can create special handling notes.|\n\n"}}