| \n\nName\n\n | \n\nThe name of the matching rule.\n\n |
| \n\nExecution order\n\n | \n\nThe order in which this matching rule is to be executed. Similar to business rules, matching rules are processed based on execution order, from the lowest to the highest.\n\n |
| \n\nActive\n\n | \n\nEnable this check box to activate the matching rule.\n\n |
| \n\nApplies To\n\n |
| \n\nTable\n\n | \n\nThe table that stores the task for which the matching rule is being created. The default is the Case \\[sn\\_customerservice\\_case\\] table.\n\n |
| \n\nConditions\n\n | \n\nUse the buttons in this field to build one or more conditions on the selected table. A condition is made up of a selected field, an operator, and a value. Add conditions using the **AND** and **OR** buttons. Delete conditions by clicking the **X** to the right of a condition.\n\n |
| \n\nResource\n\n |
| \n\nMatching\n\n | \n\nThe type of resource matching method to use for this rule: Simple, Advanced, Scripted, Selection Criteria. Select **Simple** to assign a task to a specific user.\n\n1. Click the lookup icon next to the **Resource** field.\n2. Select a **Table name**.\n3. Select a **Document** from the table.\n4. Click **OK**.\n Select **Advanced** to create a specific set of resource conditions. Then use the condition builder in the **Resource** field to identify these conditions.\n\n Select **Scripted** to create a customized script for identifying resources, with the goal of returning a list of users that have the same skills as the task. The task under consideration is set in the context of the script. For example:\n\n ```\n//current has the task record for which the rule is being executed.\nvar task = current;\nvar skills = task.getValue(\"skills\");\nvar skillUtil = new global.SkillsUtils();\nvar skilledUsers = skillUtil.getAllSkilledUserIds(skills);\nreturn skilledUsers;\n```\n\n |
| \n\nResource\n\n | \n\nThis field changes depending on the resource matching type selected in the **Matching** field. For **Simple** matching, use this field to select a table and a user.\n\n For **Advanced** matching, use the condition builder in this field to build one or more conditions to identify a resource. These conditions can be based on user role, agent group, specific skills, work load, or agent availability.\n\n |
| \n\nSchedule based filtering\n\n | \n\nThis field applies to **Advanced** matching. Enable this check box to filter resources that are in schedule \\(work hours\\) at the time of routing.\n\n |
| \n\nScript\n\n | \n\nFor **Scripted** matching. use this field to create a customized script for identifying resources. An example script is included. The expected return from a customized script is an array of resource sys\\_ids.\n\n |
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