{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":7404,"path":"customer-service-management/track-location-details-for-so.md","title":"Tracking the location details for a service organization","bundle":null,"doc_type":null,"release":"australia","body":"\n# Tracking the location details for a service organization\n\nBy tracking and capturing the location details for a service organization, you can provide Field Service Management, Walk-up Experience, and appointment booking capabilities.\n\n**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md).\n\n## Overview of service organization\n\nYou can provide Field Service Management, Walk-up Experience, and appointment booking capabilities through the service organization data model by capturing the Location \\(cmn\\_location\\) table details.\n\n**Note:** You must activate the service organization \\(com.snc.service\\_organization\\) plugin before you can track the location details for a service organization.\n\n## Location field\n\nOn the Service Organization form, use the **Location** field to specify the organization’s geographical location \\(cmn\\_location\\). The cmn\\_location on the service organization is synchronized with the address fields, but the address fields on the service organization aren’t synchronized with the cmn\\_location. This arrangement makes it a one-way synchronization. The cmn\\_location is associated with the service organization in a two-way, one-to-one relationship.\n\n**Note:** Changes to the cmn\\_location record don’t update the address fields on the service organization.\n\nThe address fields on the service organization record that are synchronized with the location \\(cmn\\_location\\) include:\n\n-   Street\n-   City\n-   State\n-   Country\n-   Zip / Postal Code\n-   Latitude\n-   Longitude\n\n**Note:** With the base system, the Location fields don’t appear on the form or list views. If the location field on the service organization isn’t defined, an on-demand script is shipped with the base system. The script generates the cmn\\_location record from the address fields.\n\n"}}