| \n\nWashington DC\n\n | \n\n- **[News articles](https://www.servicenow.com/docs/access?context=ec-news-articles&family=washingtondc&ft:locale=en-US)**\n\nAs an employee, view news articles on your mobile devices using the Now Mobile® app.\n\nUse the News Feed widget that now appears on the Employee Center Pro home page by default and includes an option to display pagination. Content managers or admins can configure the News Feed and Featured News widgets to display news articles in a tile layout.\n\nAs a content manager or admin, associate a news article with one or more categories \\(such as employee benefits or industry updates\\). Employees can view news articles by category.\n\n- **[Add content destination](https://www.servicenow.com/docs/access?context=ec-add-content-destination&family=washingtondc&ft:locale=en-US)**\n\nSet the publication duration in the content destination, enabling content managers to select how long content is available based on the publishing location.\n\n- **[Rich Content Editor](https://www.servicenow.com/docs/access?context=ec-rich-content&family=washingtondc&ft:locale=en-US)**\n\nUse the following new capabilities when creating rich content and news articles:\n\n - Edit the HTML and CSS source code\n - Clear the entire canvas of content with a single click\n - Configure cell border color, width, and style\n - Configure image and video horizontal alignment\n- **[Video hosting integrations framework](https://www.servicenow.com/docs/access?context=content-providers&family=washingtondc&ft:locale=en-US)**\n\nCreate rich content and news articles using videos from a streaming services. Additionally, you can authorize access to secure videos and configure interface elements to help content managers, such as thumbnails of available videos or check boxes to enable looping or auto-play.\n\n- **[Create campaign stages \\(bundles\\) using Content Experience Builder](https://www.servicenow.com/docs/access?context=ecpro-campaign-builder&family=washingtondc&ft:locale=en-US)**\n\nUse the following new configuration options:\n\n - The **Include users** field enables a campaign manager to specify an audience.\n - The **Frequency** field includes the **Once** option.\n- **[Approvals in Now Mobile](https://www.servicenow.com/docs/access?context=approvals-mesp-ec&family=washingtondc&ft:locale=en-US)**\n\nUse the approval experience in the Now Mobile feature to do the following:\n\n - Access to all approval tasks in one place under My tasks on the Now Mobile app.\n - View task details to approve or reject a request.\n- **[Workday approvals in Now Mobile](https://www.servicenow.com/docs/access?context=ec-workday-mobile&family=washingtondc&ft:locale=en-US)**\n\nAccess all your Workday approval tasks on the Now Mobile app. Approve or reject a task or navigate to the Workday portal.\n\n- **[Integrated experience and service feedback](https://www.servicenow.com/docs/access?context=ex-fdback-ovrvw&family=washingtondc&ft:locale=en-US)**\n\nUse the Employee experience feedback to gather quick feedback from your users on their user experiences and service experiences.\n\n- **[Employee Center Pro Kiosk](https://www.servicenow.com/docs/access?context=deskless-kiosk-overview&family=washingtondc&ft:locale=en-US)**\n\nUse the Employee Center Pro Kiosk to provide the deskless workforce with the resources to enhance productivity, engagement, and overall organizational success.\n\n- **[Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=washingtondc&ft:locale=en-US)**\n\nAfter upgrading and deploying new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.\n\n\n |
| \n\nXanadu\n\n | \n\n- **[Accelerate news article creation with reusable articles](https://www.servicenow.com/docs/access?context=ec-content-templates&family=xanadu&ft:locale=en-US)**\n\nCreate news articles faster and more efficiently by leveraging prebuilt reusable articles within content templates. Reusable articles offer a predefined content layout into which content authors can input text and images.\n\n- **[Content engagement](https://www.servicenow.com/docs/access?context=ec-content-engagement&family=xanadu&ft:locale=en-US)**\n\nGather feedback on content:\n\n - Employees can engage with news articles by selecting a reaction icon, leaving a comment, or sharing the article.\n - Managers can view metrics for employee engagement with an article such as the number of views, shares, and reactions.\n- **[Employee Center Pro Kiosk](https://www.servicenow.com/docs/access?context=deskless-kiosk-overview&family=xanadu&ft:locale=en-US)**\n\nEmpower deskless workers with simplified access to important information related to their job through a kiosk that provides self-serve opportunities such as:\n\n - Access shift and time-off details.\n - Get queries answered with the help of AI Search.\n - Track the status of requests.\n - Provide enhanced Employee Center Pro kiosks that can highlight targeted communication and self-service content.\n - Leverage guided help links that make the kiosk environment accommodative and easy to navigate.\n- **[Guided Self-Service in Employee Center](https://www.servicenow.com/docs/access?context=gss-guided-self-service-overview&family=xanadu&ft:locale=en-US)**\n\nProvide employees with an intuitive, visual, Q&A-based experience for self-serving on highly used complex topics such as time off balance through GSS.\n\n- **[Content operations dashboard](https://www.servicenow.com/docs/access?context=ec-content-operations&family=xanadu&ft:locale=en-US)**\n\nView engagement metrics for published content, manage the content publishing calendar, handle incoming content requests, and review the ownership for pages and widgets through the Content Operations dashboard.\n\n- **[Content Analytics support for Content Publishing](https://www.servicenow.com/docs/access?context=content-library-overview-dashboard&family=xanadu&ft:locale=en-US)**\n\nView data visualizations of performance metrics for content published to the portal or the Now Mobile app using a publish plan or content schedule. Access metrics such as the most-clicked content, most-clicked notifications, number of user interactions by content, and task status.\n\n- **[Enhanced copy-paste options in Rich Content Editor](https://www.servicenow.com/docs/access?context=ec-rich-content-text&family=xanadu&ft:locale=en-US)**\n\nCopy and paste formatted content into the Rich Content Editor while retaining the original source formatting or paste the content as plain text that matches the formatting of the destination text box.\n\n- **[Integrated service and experience feedback in Now Mobile](https://www.servicenow.com/docs/access?context=ex-service-mobile&family=xanadu&ft:locale=en-US)**\n\nAccess feedback functionality more easily through the Experience and Service feedback functionality in Now® Mobile.\n\n- **[Create rich content from portal widgets](https://www.servicenow.com/docs/access?context=ec-create-content-widgets&family=xanadu&ft:locale=en-US)**\n\nCreate or edit content directly from the Employee Center portal pages.\n\n- **[Hide parameters in the Rich Content Editor](https://www.servicenow.com/docs/access?context=configure-content-rendering-parameter&family=xanadu&ft:locale=en-US)**\n\nContent administrators can configure content rendering parameters for hosted videos to be hidden in the Rich Content Editor so these parameters can't be modified by users.\n\n- **[New campaign demo data for Content Experiences](https://www.servicenow.com/docs/access?context=ecpro-campaigns&family=xanadu&ft:locale=en-US)**\n\nAccess example campaigns to better understand campaign structuring, explore sample bundle trigger configurations, and discover possible use cases.\n\n- **[Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=xanadu&ft:locale=en-US)**\n\nAfter upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.\n\n\n |
| \n\nYokohama\n\n | \n\n- **[Favoriting topic pages](https://www.servicenow.com/docs/access?context=app-launcher-usability&family=yokohama&ft:locale=en-US)**\n\nEnable one-click access for employees to their most frequently accessed topics through topic pages added to the Favorites widget.\n\n- **[Single-click taxonomy sync](https://www.servicenow.com/docs/access?context=config-adv-portal-nav-as-menu&family=yokohama&ft:locale=en-US)**\n\nSync taxonomy updates across Advanced Portal Navigation hierarchy levels with one click.\n\n- **[Guided Self-Service enhancements](https://www.servicenow.com/docs/access?context=gss-guided-self-service-overview&family=yokohama&ft:locale=en-US)**\n - Admins can provide more detailed answers or guidance to a Guided Self-Service response by adding rich media, including images and videos and formatted text.\n - Employees can review and edit their previous responses.\n - Employees can search for and discover Guided Self-Service processes using AI-powered search.\n- **[Enhanced apps discovery and visibility preferences \\(Employee Center Pro\\)](https://www.servicenow.com/docs/access?context=applauncher-enable-availability&family=yokohama&ft:locale=en-US)**\n\nEmployees can search for authorized work applications using the AI-powered global search bar.\n\n- **[Appointment booking with HR representative \\(Employee Center Pro\\)](https://www.servicenow.com/docs/access?context=appointment-booking&family=yokohama&ft:locale=en-US)**\n\nEmployees can schedule in-person or virtual appointments to get help through a quick link in the Mega Menu or Quick links widget.\n\n- **[Rich Content Editor updates \\(Employee Center Pro\\)](https://www.servicenow.com/docs/access?context=ec-rich-content&family=yokohama&ft:locale=en-US)**\n\nBuild more visually engaging content in microsites and news through additional formatting elements including bulleted and numbered lists, table or grid layouts, and accordion lists.\n\n- **[Portal shortcuts for content authoring \\(Employee Center Pro\\)](https://www.servicenow.com/docs/access?context=ec-create-content-widgets&family=yokohama&ft:locale=en-US)**\n\nContent authors can now easily edit or create news articles and banners using shortcuts in the Content Experiences or News widgets. The system auto-generates publishing plans, streamlining content delivery to the selected widget and reducing the effort needed for configuration.\n\n- **[Integrated experience and service feedback](https://www.servicenow.com/docs/access?context=ex-fdback-ovrvw&family=yokohama&ft:locale=en-US) \\(Employee Center Pro\\)**\n - Set a rating threshold that automatically generates a feedback task.\n - Receive feedback tasks from negative feedback submitted through Now Mobile®.\n - Receive automated email notifications when feedback tasks are completed.\n - Track your feedback responses through the Feedback Analytics dashboard for portal, email, Virtual Agent, kiosks, and Now Mobile®.\n- **[Live company events hosting and communications framework \\(Employee Center Pro\\)](https://www.servicenow.com/docs/access?context=ec-company-events&family=yokohama&ft:locale=en-US)**\n\nLive company events can now be hosted directly in the Employee Center Pro portal, with prebuilt configurations to streamline the pre-event communications and handle traffic surges. Content authors can easily create and share event content using the drag-and-drop Rich Content Editor, combined with mass-publishing capabilities similar to news articles.\n\n- **[Improved topic search ranking](https://www.servicenow.com/docs/access?context=config-topic-search-relevance&family=yokohama&ft:locale=en-US)**\n\nThe Topic content search widget now ranks topics based on user clicks, improving the relevance of search results and making it easier for employees to find their frequently used topics.\n\n- **[Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=yokohama&ft:locale=en-US)**\n\nAfter upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.\n\n\n |
| \n\nZurich\n\n | \n\n[Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)\n\n- **[Check latest company news and events](https://www.servicenow.com/docs/access?context=check-company-newsevent-ai-agent-for-emp-exp&family=zurich&ft:locale=en-US)**\n\nUse the **Company News and Events AI Agent** to enable employees to check their company-related news and any upcoming events using the Now Assist in Virtual Agent.\n\n\n- **[Now Assist for Employee Experience Summarization skill](https://www.servicenow.com/docs/access?context=activate-now-assist-skills-uex&family=zurich&ft:locale=en-US)**\n\nEnable a summary of the request, requested item, or case for approval task using Now Assist for Employee Experience. The skill provides a summary of the selected item from the available list that you want to work on.\n\n\n Zurich Early Availability\n\n- **[Now Assist for Employee Experience plugin](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=zurich&ft:locale=en-US)**\n\nEnable employees to resolve and approve tasks easily through chat conversation using the Now Assist for Employee Experience plugin with Now Assist in Virtual Agent.\n\n- **[Browser Extension for Employee Center](https://www.servicenow.com/docs/access?context=ecbe-intro&family=zurich&ft:locale=en-US)**\n\nView and manage content and other company resources through the Browser Extension for Employee Center. Access the extension as a pop-up window, or select the Browser Extension for Employee Center icon on the portal to open it in a new page.\n\n- **[Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=zurich&ft:locale=en-US)**\n\nEnhance the My Requests experience with features like easy segmentation, filtering, and keyword search. These features create a dynamic and scalable experience on the Employee Center portal for your admins, service, process, and experience owners.\n\n- **[Portal performance optimization](https://www.servicenow.com/docs/access?context=ec-load-experience-optimization&family=zurich&ft:locale=en-US)**\n\nControl how your portal pages load, such as all at once or as needed, by using the new deferred and lazy load preferences. Lazy loading is enabled by default and displays content dynamically, reducing page load time.\n\n- **[High-traffic experience](https://www.servicenow.com/docs/access?context=ec-load-high-traffic&family=zurich&ft:locale=en-US)**\n\nCommunicate the information about heavy usage and slower network conditions during high usage scenarios, such as live events and major announcements.\n\n- **[Taxonomy and connected content](https://www.servicenow.com/docs/access?context=track-new-content&family=zurich&ft:locale=en-US)**\n\nStreamline the cleanup and syncing of outdated or invalid content, helping admins maintain a high-quality, well-performing portal with less manual effort.\n\n- **[Mega menu load](https://www.servicenow.com/docs/access?context=config-mega-menu-async-load&family=zurich&ft:locale=en-US)**\n\nLoad the Mega Menu in the background to speed up home page interactivity and enable your users to engage with visible content faster during first-time visits.\n\n- **[Notifications for Employee Center enhancements](https://www.servicenow.com/docs/access?context=notifications-ec&family=zurich&ft:locale=en-US)**\n\nGet Notifications for Employee Center in Content engagement that is available with Employee Center Pro. For more information, see [Employee Center Pro release notes](https://www.servicenow.com/docs/access?context=employee-center-pro-rn&family=zurich&ft:locale=en-US).\n\n- **[Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=zurich&ft:locale=en-US)**\n\nAfter upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.\n\n\n |
| \n\nAustralia\n\n | \n\n- **[Simplified Navigation](https://www.servicenow.com/docs/access?context=simple-portal-navigation-ec&family=australia&ft:locale=en-US)**\n\nSimplify how employees move through Employee Center by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile.\n\n- **[Approve your requests with AI Agent](https://www.servicenow.com/docs/access?context=manage-approvals-with-approvals-agent&family=australia&ft:locale=en-US)**\n\nAccelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers.\n\n- **[Configure widget heading levels for accessibility](https://www.servicenow.com/docs/access?context=config-heading-widget-instance&family=australia&ft:locale=en-US)**\n\nImprove accessibility by allowing admins to configure widget heading levels \\(H1–H6\\) to meet organizational standards and support technologies.\n\n- **[Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=australia&ft:locale=en-US)**\n\nImprove the Enhanced Requests Experience functionality by enabling specific tabs created for specific filters. Help employees find relevant requests faster while giving admins, experience owners, and service owners greater control over curating page design for specific purposes.\n\n- **[Moveworks for Employee Center](https://www.servicenow.com/docs/access?context=moveworks-for-employeecenter&family=australia&ft:locale=en-US)**\n\nEmpower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro.\n\n- **[Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=australia&ft:locale=en-US)**\n\nAfter upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.\n\n\n |
\n