| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\nNo updates for this release.\n\n |
| \n\nZurich\n\n | \n\n- **Upgrade information**\n - Starting from the Zurich release, a few workflows have been migrated to Workflow Studio as flows.\n\n**Note:** The migration of workflows to Workflow Studio applies to Asset Management, Procurement, and Contract Management applications.\n\n - The following workflows have been migrated to Workflow Studio as flows:\n - Procurement Process Flow – Hardware\n - Transfer Order\n - Transfer Order Line\n - Source Request\n - Contract Approval\n - When upgrading to the Zurich release, a fix script identifies whether the workflows were customized and takes necessary action.\n - If the workflows weren’t customized before the upgrade, the legacy workflows are deactivated from the instance, and Workflow Studio flows are installed and executed post-upgrade.\n - If the impacted workflows were customized before the upgrade, the Workflow Studio flows are installed but aren’t executed for any of the impacted flows post-upgrade. You can view and access the impacted workflows in the instance after the upgrade. However, the deprecated workflows are considered custom code and aren’t supported for maintenance.\n - After upgrading to the Zurich release, if an approval history record exists for a contract that is no longer required, reject the record instead of deleting it. If the approval history record is deleted, Workflow Studio doesn’t support updating the contract’s **Substate** field value to display the correct state.\n - Starting with Zurich release, a new menu, Asset put away, has been added to the ServiceNow Agent app navigation bar. When upgrading to the Zurich release, a fix script identifies whether the ServiceNow Agent app navigation bar was customized and takes the necessary action.\n - If the navigation bar wasn’t customized before the upgrade, a new Asset put away icon \\(\\[Omitted image \"image.asset-putaway-icon-ma\"\\] Alt text: Asset put away icon\\) is included in the navigation bar\n - If the navigation bar was customized before the upgrade, two navigation bars appear: Customized old IT Asset Management and IT Asset Management. The new icon appears in the IT Asset Management navigation bar.\n - A new role, sn\\_itam\\_recomm.recommendations\\_read, helps ensure that only valid users can execute APIs related to the Important Actions menu in the Asset Workspace. The following roles, which have access to the Asset Workspace, now include the sn\\_itam\\_recomm.recommendations\\_read role:\n - procurement\\_user\n - inventory\\_admin\n - inventory\\_user\n - model\\_manager\n - contract\\_manager\n - itil\n - catalog\\_manager\n - catalog\\_admin\n - sam\n - ham\\_user\n - asset\n - Control sensitive data leakage from range queries accessed by unauthenticated users through the following access control lists \\(ACLs\\):\n - Contract \\[ast\\_contract\\] table: Only users with the contract\\_manager role can perform the query\\_range operation on the Start date, Contract number, PO number, and Vendor columns.\n - Contract user M2M \\[clm\\_m2m\\_contract\\_user\\] table: Only users with the contract\\_manager and asset roles can perform the query\\_range operation on the Contract and User columns.\n - HAMP Success Activity \\[sn\\_hamp\\_success\\_activity\\] table: Only users with the ham\\_admin and asset roles can perform the query\\_range operation on the Description, Short description, and Success goals columns.\n - Only users with the admin role can update the following system properties:\n - glide.sg.voice\\_search.enabled\n - glide.ui.sn\\_hamp\\_asset\\_reclaim\\_task\\_activity.fields\n - glide.ui.sn\\_hamp\\_loaner\\_asset\\_order\\_activity.fields\n - glide.ui.sn\\_hamp\\_ztr\\_task\\_activity.fields\n - sn\\_hamp.enable\\_shipping\\_carrier\\_validation\\_asn\n - sn\\_hamp.model\\_lifecycle\\_phase\\_order\n - sn\\_hamp.update\\_assets\\_norm\\_model\\_name\n - A new system property, **sn\\_itam\\_restrict\\_asset\\_read**, introduced in Zurich Patch 12, controls read access to the Asset \\[alm\\_asset\\] table and its child tables for users with only the snc\\_internal role. When set to **true**, these users can only read asset records assigned to them or where they are referenced in fields such as Reserved for, Managed by, or Owned by. Users with any additional role retain full read access. By default, this property is set to **false**.\n\n |
| \n\nAustralia\n\n | \n\n- **Upgrade information**\n - To enhance security and manage admin access precisely, the granular admin roles are now installed. These roles replace broad admin checks by assigning specific privileges based on user tasks, rather than granting full admin access:\n - sn\\_hamp.ham\\_system\\_admin: Provides access to HAM licensing, HAM Guided Setup, HAM application properties and system properties, and a few tables.\n - sn\\_hamp.ham\\_asn\\_admin: Provides access to the Advanced Shipment Notification \\(ASN\\) feature.\n - asset\\_integration\\_admin: Provides access to Standard hardware Zero touch request and carrier integration features, and shipment tables.\n - asset\\_system\\_admin: Provides access to asset job log, content audit, transfer order, expense management, and model management.\n - asset\\_task\\_admin: Provides access to asset tasks.\n - procurement\\_system\\_admin: Provides access to procurement module, tables, and tasks.\n - contract\\_system\\_admin: Provides access to contract module, tables, and tasks.\n - asset\\_licensing\\_admin: Provides access to the ITAM licensing module.\n - asset\\_recommendation\\_admin: Provides access to recommendation actions.\n - The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read\\_only\\_option” field with granular control levels, including “strict\\_read\\_only” and “client\\_script\\_modifiable\". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US).\n - A new system property, **sn\\_itam\\_restrict\\_asset\\_read**, introduced in Australia Patch 5, controls read access to the Asset \\[alm\\_asset\\] table and its child tables for users with only the snc\\_internal role. When set to **true**, these users can only read asset records assigned to them or where they are referenced in fields such as Reserved for, Managed by, or Owned by. Users with any additional role retain full read access. By default, this property is set to **false**.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\n- **[Maintain accurate asset details by creating Asset Attestations](https://www.servicenow.com/docs/access?context=asset-attestation-ham&family=yokohama&ft:locale=en-US)**\n\nValidate whether assets are in use and confirm asset assignment by performing audits through Asset Attestation to verify through confirmation by employees whether they are still using assigned serialized hardware assets.\n\n- **[Hardware Model Normalization for Operational Technology \\(OT\\) assets](https://www.servicenow.com/docs/access?context=hardware-normalization&family=yokohama&ft:locale=en-US)**\n\nWhen the OT Asset Management application is installed, standardize your hardware and consumable models with a minimum of one OT asset in addition to the model categories that belong to the opted-in HAM resource categories through the Hardware Model Normalization process. The OT entity flag on the asset indicates whether it's an OT asset.\n\n\n |
| \n\nZurich\n\n | \n\n- **[Hardware Asset Management installation from Product Hub](https://www.servicenow.com/docs/access?context=product-hub-for-ham&family=zurich&ft:locale=en-US)**\n\nInstall Hardware Asset Management and dependent applications from the Product Hub, the central location to view and manage all applications included in your subscription.\n\n- **[Set up Hardware Asset Management using the Configuration Console](https://www.servicenow.com/docs/access?context=config-console-ham&family=zurich&ft:locale=en-US)**\n\nStreamline your asset management setup by configuring all Hardware Asset Management settings from a single location using the Configuration Console. Set up users, roles, asset lifecycle, inventory, asset integrations, and generative AI skills. You can also use the AI conversational interface to configure groups, users, and content service setup.\n\n\n - **[Track asset movement from the receiving bay to an aisle-space in the stockroom](https://www.servicenow.com/docs/access?context=managing-inventory-by-putting-away-asset&family=zurich&ft:locale=en-US)**\n\nMove assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Hardware Asset Workspace or ServiceNow Agent application.\n\n- **[Improve asset data accuracy and usage by tracking and managing unassigned assets through asset attestation](https://www.servicenow.com/docs/access?context=asset-attestation-ham&family=zurich&ft:locale=en-US)**\n\nValidate whether assets are in use and confirm asset assignments by initiating the attestation using the Asset Attestation playbook in the Hardware Asset Workspace. Employees can then confirm whether they’re using the assigned serialized hardware assets on the go by using the intuitive Now Mobile app. Reports on open remediation tasks in the Hardware Asset Workspace, generated when employees confirm they don’t have assets, provide actionable insights for asset managers.\n\n- **[Confirm receipt of hardware and consumable assets through the Employee Center portal](https://www.servicenow.com/docs/access?context=receive-assets-employee-center&family=zurich&ft:locale=en-US)**\n\nEnable your employees to acknowledge the receipt of assets that are in transit and reserved for them through the Employee Center portal. When employees confirm that they have received the assets, the **State** and the **Assigned to** fields are updated in real time, minimizing the risk of data errors.\n\n- **[Receive shipment assets at a stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/access?context=stockroom-receiving-ham&family=zurich&ft:locale=en-US)**\n\nComplete the receive tasks for hardware and consumable assets that you received from any workflow at the stockroom using the unified receiving functionality in the Hardware Asset Workspace. This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identifier when received at the stockroom, the quality of asset data also improves.\n\nYou can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new ones as needed, and performs comprehensive validations.\n\n- **[Optimize your operations with asset performance reports](https://www.servicenow.com/docs/access?context=asset-analytics-view&family=zurich&ft:locale=en-US)**\n\nImprove asset availability according to ISO standards by tracking the past performance of assets and getting notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification.\n\n- **[Monitor supply and demand of assets in a stockroom with detailed inventory reports](https://www.servicenow.com/docs/access?context=manage-stockroom-inventory-report-ham&family=zurich&ft:locale=en-US)**\n\nTrack and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Hardware Asset Workspace. These reports provide the following benefits:\n\n - Find replacement options for assets that are in use, being repaired, or in maintenance\n - Quickly identify shortages and align current demand in your stockroom with both current and incoming supply\n - Analyze the supply to meet open demand across all stockrooms or locations\n- **[Gain expanded insight into the content library information through content dashboard analytics](https://www.servicenow.com/docs/access?context=content-lookup-ham&family=zurich&ft:locale=en-US)**\n\nGain in-depth information related to various content tables and trends in content change from the enhanced Content Library portal. The introduction of numeric widgets, line graphs, bar charts, and content-specific tabs provides complete visibility to content shipped and analyze content coverage. The expanded search feature with additional filter options enables you to view the records for a particular period or release.\n\n\n |
| \n\nAustralia\n\n | \n\n- **[Hardware Asset Management installation from Product Hub](https://www.servicenow.com/docs/access?context=product-hub-for-ham&family=australia&ft:locale=en-US)**\n\nInstall Hardware Asset Management and dependent applications from the Product Hub, the central location to view and manage all applications included in your subscription.\n\n- **[Set up Hardware Asset Management using the Configuration Console](https://www.servicenow.com/docs/access?context=config-console-ham&family=australia&ft:locale=en-US)**\n\nStreamline your asset management setup by configuring all Hardware Asset Management settings from a single location using the Configuration Console. Set up users, roles, asset lifecycle, inventory, asset integrations, and generative AI skills. You can also use the AI conversational interface to configure groups, users, and content service setup.\n\n- **[HAM integration with Contract Management Pro](https://www.servicenow.com/docs/access?context=ham-cm-pro-integration&family=australia&ft:locale=en-US)**\n\nManage your hardware contract lifecycle across renewals, expirations, and obligations by integrating Hardware Asset Management with the Contract Management Pro application. Use the agentic workflow to extract key metadata and obligations from signed contract documents and track contractual commitments proactively to reduce unexpected costs.\n\n\n - **[Gain visibility into the hardware asset life cycle with improved CMDB data quality](https://www.servicenow.com/docs/access?context=cmdb-sa-ham-use&family=australia&ft:locale=en-US)**\n\nImprove the accuracy and completeness of hardware CI data by identifying and prioritizing remediation for missing, duplicate, and inconsistent hardware CIs using CMDB success advisor for HAM.\n\n\n - **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**\n\nThe ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:\n\n - Foundation: AI basics to deliver insights\n - Advanced: AI to boost productivity across relevant use cases\n - Prime: Act autonomously with all AI assets, and create your own\nDepending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.\n\n- **[Manage your assets with comprehensive and real-time data](https://www.servicenow.com/docs/access?context=generate-asset-analysis-now-assist-ham&family=australia&ft:locale=en-US)**\n\nView consolidated asset information through AI-generated analysis summary on the asset record. The AI-generated summary dynamically updates based on the asset state and includes context from any active incidents or tasks. The summary displays the asset life cycle, current assignment and location, audit status, financial metrics, and identifies missing data to support asset management activities.\n\n\n - **[Gain visibility into approximated life cycle dates for hardware and consumable model](https://www.servicenow.com/docs/access?context=approximated-lifecycles-hardware-products&family=australia&ft:locale=en-US)**\n\nEnhance the operational efficiency by gaining visibility into the estimated and approximate life- cycle dates for models when manufacturers haven’t explicitly published key dates, such as End of Life \\(EoL\\) and End of Service \\(EoS\\). This insight enables you to manage your asset portfolio strategically, reducing unexpected downtime and improve budgeting.\n\n- **[Enhanced and unified hardware asset inventory auditing experience](https://www.servicenow.com/docs/access?context=ham-inventory-audit&family=australia&ft:locale=en-US)**\n\nStreamline and improve your inventory auditing experience with the enhanced and unified hardware asset inventory process:\n\n - Initiate a single audit that covers both hardware and enterprise assets assigned to a specific location or stockroom, eliminating the need to switch between multiple workspaces.\n - Include consumable assets in the inventory audit to avoid asset shrinkage and verify that inventory data remains accurate.\n - The ServiceNow Agent app features selectable audit results, enabling you to view a real-time list of all scanned assets.\n - When new assets are identified during the single scan audit, essential information is collected in real time through the ServiceNow Agent app to initiate asset creation.\n - Scanned asset locations are automatically updated to reflect their precise aisle, space, or sub location during the audit, supporting the accuracy and quality of inventory records.\n- **[Enhanced asset disposal workflow to streamline the management of retired assets](https://www.servicenow.com/docs/access?context=create-resale-order&family=australia&ft:locale=en-US)**\n\nResell the retired assets that are no longer in use to reduce waste and receive credit. The extended asset disposal flow in the Documentation stage enables you to resell planned assets instead of disposing of them, enabling you to receive credit.\n\n- **[Enable your key functional roles or personas to directly manage Advanced Shipment Notification \\(ASN\\) imports](https://www.servicenow.com/docs/access?context=advanced-shipment-notification&family=australia&ft:locale=en-US)**\n\nUpload ASN files and trigger the import process from the Procurement view within the Hardware Asset Workspace without requiring admin privileges. Users with the ham\\_admin, ham\\_user, procurement\\_admin, or asset role can now initiate the ASN workflow themselves, creating asset records seamlessly.\n\n- **[Streamline model creation by copying a model directly from the Content lookup portal](https://www.servicenow.com/docs/access?context=copy-hardware-model&family=australia&ft:locale=en-US)**\n\nReduce manual effort by copying a model from the Content lookup portal to create a record in the Product Model \\[cmdb\\_model\\] table. The copied model is automatically normalized, where applicable, and relevant fields are pre-populated with information from the content record.\n\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\n- **[My Assets menu and Assets tab on the Employee Center portal](https://www.servicenow.com/docs/access?context=asset-attestation-ham&family=yokohama&ft:locale=en-US)**\n\nThe My Assets menu appears on the global header navigation bar of the Employee Center home page. This menu provides employees with quick access to the details of assets assigned to them.\n\nThe Employee profile widget now includes an Assets tab, which shows the details of the assets assigned to the employee.\n\n\n - **[Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US)**\n\nThe configurable Hardware Asset Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.\n\n\n |
| \n\nZurich\n\n | \n\n- **[Shipment asset table label](https://www.servicenow.com/docs/access?context=view-hardware-asset-shipments&family=zurich&ft:locale=en-US)**\n\nStarting from the Hardware Asset Management version 14.0.0, the Shipment asset \\[sn\\_itam\\_common\\_m2m\\_shipment\\_asset\\] table label has been renamed to Shipment line \\[sn\\_itam\\_common\\_m2m\\_shipment\\_asset\\].\n\n- **[Shipment quantity field on the Shipment Details form](https://www.servicenow.com/docs/access?context=view-hardware-asset-shipments&family=zurich&ft:locale=en-US)**\n\nWith Hardware Asset Management version 14.0.0, a new field **Shipment quantity** has been added to the Shipment Details form. The **Shipment quantity** field displays the quantity of assets shipped for the shipment record.\n\n\n - **Coral theme**\n\nCoral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.\n\n- **[Renamed the Pick task required field in the Stockroom details form](https://www.servicenow.com/docs/access?context=enable-pick-task-for-stockroom-ham&family=zurich&ft:locale=en-US)**\n\nThe **Pick task required** field in the Stockroom details form has been renamed **Warehouse tasks required**. This field supports enabling both the Asset put away task and the Asset pick task for the stockroom in the Hardware Asset Workspace.\n\n- **[Stage status for the Transfer Order and Transfer Order Line flow](https://www.servicenow.com/docs/access?context=transfer-orders-for-am&family=zurich&ft:locale=en-US)**\n\nThe stage status text in the **Stage** column for the Transfer Order and Transfer Order Line in the Hardware Asset Workspace Core UI has been updated. When a stage is completed and the next stage hasn’t yet begun in the asset transfer process, the revised status is displayed as **Completed-next stage initiated** instead of **In progress**. When a stage isn’t yet begun in the asset transfer process, the revised status is displayed as **Pending not started** instead of **Pending-has not started**. These changes accurately reflect the current action in the asset transfer process and enhances the user experience.\n\n- **[Asset attestation playbook](https://www.servicenow.com/docs/access?context=create-attestation-using-playbook&family=zurich&ft:locale=en-US)**\n\nThe **New** button on the Asset attestation tab opens a playbook instead of the attestation form to create an asset attestation.\n\n- **[Receive asset button on the Employee Center portal](https://www.servicenow.com/docs/access?context=receive-assets-employee-center&family=zurich&ft:locale=en-US)**\n\nOn the Employee Center portal, assets assigned to you that are in transit display a **Receive asset** button to confirm you have received them.\n\n- **[Stock orders and Transfer orders tabs for stock rules](https://www.servicenow.com/docs/access?context=t_CreateAStockRule&family=zurich&ft:locale=en-US)**\n\nThe **Stock Orders** tab on a stock rule shows all the stock orders that were created using that specific stock rule. The **Transfer Orders** tab on a stock rule lists all the transfer orders that were generated using that particular stock rule.\n\n- **[Inventory availability tab on the asset form](https://www.servicenow.com/docs/access?context=identify-inventory-availability-ham&family=zurich&ft:locale=en-US)**\n\nThe **Inventory availability** tab on the asset form lists all available replacement assets or their substitutes in local and remote stockrooms. The **Purchase lead time** column displays the average number of days that it would take to procure a new asset through a new purchase order.\n\n- **[Asset performance dashboard in the Asset analytics view](https://www.servicenow.com/docs/access?context=asset-analytics-view&family=zurich&ft:locale=en-US)**\n\nThe Asset performance dashboard in the Asset analytics view of the Hardware Asset Workspace includes scorecards for Availability, Mean time to repair device \\(MTTR\\), and Mean time between failures \\(MTBF\\).\n\nThe Asset availability and related KPIs report and the Asset task time summary report are displayed in the contextual sidebar of the asset form.\n\n\n |
| \n\nAustralia\n\n | \n\n- **[Now Assist > ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=australia&ft:locale=en-US)**\n\nServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.\n\n\n - **[Now LLM Service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US)**\n\nThe Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.\n\n\n - **[Unified audit record storage](https://www.servicenow.com/docs/access?context=ham-inventory-audit&family=australia&ft:locale=en-US)**\n\nStarting with Hardware Asset Management version 15.0.0, the audit inventory has been enhanced to store audit records in the common Asset Audits \\[sn\\_itam\\_common\\_asset\\_audit\\] table. If you have enabled the audit enhancements and switched to the common Asset Audits \\[sn\\_itam\\_common\\_asset\\_audit\\] table, the following user interface changes have been made:\n\n - The asset audit records are stored in the Asset Audits \\[sn\\_itam\\_common\\_asset\\_audit\\] table. After switching to the common audit table, deprecated audit records \\(created before the switch\\) are no longer visible in the **Asset audits** tab from the Inventory view. These records can be accessed from the Asset Operations view, when the **migrate\\_hamaudit**system property is set to **true**.\n - The Asset Audits \\[sn\\_itam\\_common\\_asset\\_audit\\] table can’t be accessed by navigating to **All** > **Asset Audits** > **Asset Audits**. You can access the legacy Asset Audits \\[sn\\_hamp\\_asset\\_audit\\] table instead.\n - If your ServiceNow® instance is licensed for both Hardware Asset Management and Enterprise Asset Management, the **Stockroom Details** tab displays a single Asset Audits tile. This unified Asset Audits tile shows the open audit records for both hardware and enterprise inventory, instead of displaying separate tiles for Hardware Asset Audits and Enterprise Asset Audits.\n\n**Note:** Note: If your ServiceNow instance isn't licensed for Enterprise Asset Management, the Hardware Asset Audits tile shows the number of open asset audit records for the hardware inventory audit.\n\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\nNo updates for this release.\n\n |
| \n\nZurich\n\n | \n\nNo updates for this release.\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\nThe MAC address \\[mac\\_address\\] field in the Hardware \\[alm\\_hardware\\] table is deprecated. The data in this field is available in the new MAC address \\(mac\\_addr\\) field in the Asset \\[alm\\_asset\\] table.\n\n |
| \n\nZurich\n\n | \n\n- Procurement Process Flow – Hardware\n- Procurement Process Flow – Mobile\n- Procurement Process Flow - Default\n- Transfer Order\n- Transfer Order Line\n- Source Request\n- Contract Approval\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\n- **Activation information**\n\nInstall Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US).\n\n\n**Important:** Hardware Asset Management is available in the ServiceNow Store. For details, see the \"Activation information\" section of these release notes.\n\n |
| \n\nZurich\n\n | \n\n- **Activation information**\n\nInstall Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).\n\n\n**Important:** [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=zurich&ft:locale=en-US) is available in the ServiceNow Store. For details, see the \"Activation information\" section of these release notes.\n\n |
| \n\nAustralia\n\n | \n\n- **Activation information**\n\nInstall Hardware Asset Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).\n\n\n**Important:** Hardware Asset Management is available in the ServiceNow Store. For details, see the \"Activation information\" section of these release notes.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\nNo updates for this release.\n\n |
| \n\nZurich\n\n | \n\nNo updates for this release.\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\nNo updates for this release.\n\n |
| \n\nZurich\n\n | \n\nNo updates for this release.\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\n- **Accessibility information**\n - **Accessibility improvements**\n\nAccessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance.\n\n - **Reflow**\n\nThe configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details.\n\n\n |
| \n\nZurich\n\n | \n\n- **Accessibility information**\n - **Dark theme**\n\nThe new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.\n\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\nNo updates for this release.\n\n |
| \n\nZurich\n\n | \n\nNo updates for this release.\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nYokohama\n\n | \n\n- Achieve asset data accuracy, improve asset utilization, and reduce risk through Asset Attestation.\n- Streamline Hardware Asset Management \\(HAM\\) licensing for only non-OT hardware assets to access Hardware Asset Management features and workflows.\n- Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines \\(WCAG\\) 2.1 Level AA conformance.\n\n See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=yokohama&ft:locale=en-US) for more information.\n\n |
| \n\nZurich\n\n | \n\n- Benefit from enhanced Asset Attestation features, including a guided attestation creation process, a mobile-friendly interface for confirming assets, and automated remediation tasks to address non-compliant assets.\n- Achieve real-time tracking of assets that are in transit and maintain asset data accuracy by enabling employees to confirm receipt of assets through the Employee Center portal.\n- Receive shipment assets at a stockroom from any workflow through the streamlined and unified receiving process.\n- Track asset movement from the receiving bay to an aisle and space in the stockroom using the Asset put away task.\n- Evaluate how effectively your assets are functioning and being used through reports based on asset key performance indicators in the Asset analytics view. Also, manage supply and demand in your stockrooms effectively with inventory demand reports.\n\n See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=zurich&ft:locale=en-US) for more information.\n\n |
| \n\nAustralia\n\n | \n\n[Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US)- ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Hardware Asset Management \\(HAM\\). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.\n\n [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US)- Prepare for Now LLM Service to be deprecated in a future release.\n\n [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US)- Gain real-time visibility into critical asset data through generative AI-driven asset analysis summaries.\n\n Australia Patch 0\n\n- Gain insight into the approximated life-cycle dates for hardware and consumable products.\n- Streamline inventory asset management with the expanded and efficient inventory auditing process.\n- Streamline and improve the asset management process for retired assets with the expanded asset disposal workflow.\n- Streamlined Advanced Shipment \\(ASN\\) import process with support for users with specific functional roles.\n- Save time and effort by copying a model from the Content lookup portal to create a record in your ServiceNow instance.\n\n See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&family=australia&ft:locale=en-US) for more information.\n\n |