| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\n- **Upgrade information**\n\nAfter upgrading to Operational Resilience version 21.0.x, rerun the **Update CSDM and other dependencies** scheduled job to populate the additional metadata that was introduced in this release.\n\n\n |
| \n\nAustralia\n\n | \n\n- **Upgrade information**\n\nBeginning with Operational Resilience release 22.0.x, the following scheduled jobs are deactivated for new installations by default:\n\n - **Calculate red flags for CSDM and dependencies**\n - **Update CSDM and other dependencies**\nFor existing installations, these jobs retain their current active or inactive state.\n\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\n- **[Use the interactive Node Map visualization](https://www.servicenow.com/docs/access?context=configure-nexus-map-configurations&family=zurich&ft:locale=en-US)**\n\nNavigate operational dependencies using the interactive Node map visualization. Configure node and edge settings in the Nexus map, then display Main node configurations directly within the Operational Resilience Workspace. The **Resilience map** action provides access to relationships for Business Services \\(BS\\), Application Services \\(AS\\), Supporting Offerings \\(SO\\), Business Processes \\(BP\\), and Dependencies modules in the map view.\n\nYou can configure node dependency directions and enhance visual elements with improved colors and icons for clarity. Additionally, you can gain comprehensive insights from the summary panel and address missing 'red flags' for a complete picture.\n\n- **[Generate Word reports of action tasks](https://www.servicenow.com/docs/access?context=gen-word-reports&family=zurich&ft:locale=en-US)**\n\nUse the Document designer to set up Microsoft Word templates and download action task reports in Digital resilience incident reporting. This functionality enables you to customize predefined templates or create templates, incorporating specific data like tables and columns from records, to generate intuitive, audit-ready reports. You can then save these reports within the ServiceNow® instance or as cloud documents in Microsoft SharePoint.\n\n- **[Report incidents associated with multiple regulations for various legal entities](https://www.servicenow.com/docs/access?context=reporting-for-multiple-regulations&family=zurich&ft:locale=en-US)**\n\nReport incidents or security incidents associated with multiple regulations for various legal entities in Digital resilience incident reporting. Its automated workflow generates regulatory reporting assessment of IT incidents, DRI Initial report, DRI Intermediate report, and DRI Final report within regulatory timelines, each with dedicated action tasks. You can complete these tasks and generate reports in Microsoft Word format required by regulatory authorities for analysis.\n\n- **[Generate Register of Information \\(RoI\\) regulatory packages](https://www.servicenow.com/docs/access?context=opres-dora-roi-reg-pkg&family=zurich&ft:locale=en-US)**\n\nGenerate regulator-ready Register of Information \\(RoI\\) regulatory packages using the Plain-CSV Report Package option on the download page in Digital resilience third-party registers. The resulting ZIP file, structured to regulator specifications, includes metadata and report folders with file names containing LEI, entity ID, and release version.\n\nThis format helps you to verify EU DORA compliance and supports automated validation workflows. For suggested steps and permissions, refer to the user guide on the Download and Upload request page.\n\n- **[Validate downloaded Register of Information regulatory packages](https://www.servicenow.com/docs/access?context=opres-dora-validate-roi&family=zurich&ft:locale=en-US)**\n\nValidate downloaded Register of Information \\(RoI\\) regulatory packages against requirements using the Plain-CSV Report Package option on the Digital resilience third-party registers download page. This process verifies file format, structure, encoding, naming conventions, and field-level data across multiple tables.\n\nIf validation warnings are detected, an automated report is attached, mapping issues to regulator fields like Template Code, Row Code, and Column Code. These reports include real-world field labels, rule expressions, and record identifiers. You can easily cross-reference validation errors using a downloadable Excel template that mirrors the CSV structure, simplifying issue location and resolution. Further enhancements include support for 'Not applicable' values, enforced file size limits, and clearer error messages for malformed data.\n\n\n - **[Improve resilience metrics with the enhanced CSDM model](https://www.servicenow.com/docs/access?context=using-csdm-v5&family=zurich&ft:locale=en-US)**\n\nLeverage the enhanced fix scripts in the Common Service Data Model \\(CSDM\\) to enhance your Operational Resilience metrics. Each node in the hierarchy is now stored separately, with its class and parent nodes, to help you manage your data more efficiently.\n\nThe **Update CSDM and other dependencies** scheduled job script has been optimized to process the main node configurations in parallel, triggering a separate event for each node. Any node can be at the top level. Additionally, you can store impacted objects, including all parents, in a single table, so that you can efficiently retrieve children nodes and improve your data retrieval.\n\nConfigure the **sn\\_oper\\_res.top\\_class\\_name** property to designate any class as the top class. You can view the downstream data and various dashboards based on the selected top class, such as the number of application services that are under a business service.\n\n- **[Analyze importance and impact tolerance of a service using Smart Assessment](https://www.servicenow.com/docs/access?context=create-an-assessment-for-services-in-ws&family=zurich&ft:locale=en-US)**\n\nAnalyze a service's importance and impact tolerance through flexible assessments by using one or multiple Smart Assessment templates. Role-based access controls and auto-assigned tasks help you to streamline the process. You can reopen and complete assessments as needed and send email notifications to relevant users.\n\n- **[Generate customized and flexible self-attestation reports using Smart Assessment](https://www.servicenow.com/docs/access?context=create-new-attestation-in-ws&family=zurich&ft:locale=en-US)**\n\nGenerate customized and flexible self-attestation reports by using Smart Assessment. Start with the default template, add relevant scopes and users, and generate a PDF report on completion of the self-attestation process. By creating custom templates with various data types, you make the self-attestation process more efficient.\n\n- **[Leverage enhanced DORA capabilities for contracts, supply chains, and assessments](https://www.servicenow.com/docs/access?context=create-drtp-reg-contract&family=zurich&ft:locale=en-US)**\n\nUse the enhanced Digital Operational Resilience Act \\(DORA\\) data model in Operational Resilience. You can configure contracts based on their supply chains and assessments, upload the contract records, and generate a detailed report in Microsoft Excel that provides information on the entities, third parties, and specific contract details.\n\n- **[Track third-party risk assessments](https://www.servicenow.com/docs/access?context=opres-ws-homepage-overview&family=zurich&ft:locale=en-US)**\n\nTrack third-party risk assessments as red flags in Operational Resilience reports and overview pages for business services, service offerings, and business processes. Operational Resilience users, managers, and administrators can review these assessments in Operational Resilience Workspace. The sn\\_vdr\\_risk\\_asmt.vendor\\_assessment\\_reviewer role is now included in the sn\\_oper\\_res.user role, so that you can grant the necessary access to the assessments.\n\n\n |
| \n\nAustralia\n\n | \n\n- **[Create Reporting configurations](https://www.servicenow.com/docs/access?context=create-reporting-configurations&family=australia&ft:locale=en-US)**\n\nManage document outputs centrally with the Reporting Configurations module in Digital resilience incident reporting. Administrators can manage template configurations, content configurations, and data relationship configurations from one place.\n\n- **[Validate Legal Entity Identifiers using GLEIF API](https://www.servicenow.com/docs/access?context=create-legal-entity&family=australia&ft:locale=en-US)**\n\nValidate Legal Entity Identifiers \\(LEIs\\) in real time against the GLEIF API across all four record form types — Legal Entity, Branch, Third Party, and Third Party Engagement. Name and country fields are auto-populated or cross-checked on create and update, with warnings shown on mismatch.During Microsoft Excel upload, a batch verification consolidates and validates all LEIs against GLEIF before processing, flagging warnings while allowing administrators to save flagged rows for later correction. During CSV package download, a dedicated LEI validation report is generated.\n\n- **[GLEIF API performance using system properties](https://www.servicenow.com/docs/access?context=properties-dora&family=australia&ft:locale=en-US)**\n\nConfigure GLEIF API behavior using the following system properties:\n\n - **sn\\_dora\\_accel.gleif\\_api\\_batch\\_size** — Controls how many LEIs are sent per request.\n - **sn\\_dora\\_accel.gleif\\_api\\_timeout\\_ms** — Sets the HTTP timeout per API call.\n - **sn\\_dora\\_accel.lei\\_save\\_on\\_gleif\\_error** — Controls whether rows that fail GLEIF validation during Microsoft Excel upload are saved with warnings or rejected.\n- **[Duplicate record detection and warnings in reporting](https://www.servicenow.com/docs/access?context=create-excel-upload-download-request&family=australia&ft:locale=en-US)**\n\nDetect and prevent duplicate DORA records across key workflows. A business rule blocks saving on the Contractual arrangement form when a duplicate record is detected. Warnings are displayed when duplicate rows are found during CSV downloads.\n\n- **[Run advanced scenario analysis using simulation](https://www.servicenow.com/docs/access?context=scenario-analysis-playbook-experience&family=australia&ft:locale=en-US)**\n\nPlan and run advanced scenario analysis on a dedicated Scenario analysis record, capturing simulation method, dependencies, and assignee. Progress through the guided **Playbook** with stages for dependency scoping, scenario testing, result review, impact assessment, and final completion.Execute statistical model profiles to evaluate severe-but-plausible scenarios across services and dependencies. The record is locked once the treatment decision and reason are recorded.\n\n- **[Template versions](https://www.servicenow.com/docs/access?context=set-up-sae-templates&family=australia&ft:locale=en-US)**\n\nTrack Smart Assessment Engine \\(SAE\\) template versions across assessment flows. New assessments automatically use the latest published Smart Assessment template version, while existing records on older versions continue to function without disruption. Assessment questions and automation logic handle different template versions correctly within the same flow.\n\n\n - **[Export action task reports](https://www.servicenow.com/docs/access?context=work-on-action-tasks&family=australia&ft:locale=en-US)**\n\nExport DRIR assessment action task reports in Microsoft Word, Microsoft Excel, or JSON format from a drop-down menu. Generate Microsoft Word documents for narrative reports, Microsoft Excel spreadsheets with structured question-answer layouts, or JSON files for system integrations.\n\n- **[Convert and aggregate contractual expenses to regulator-required currencies](https://www.servicenow.com/docs/access?context=currency-conversion-aggregation&family=australia&ft:locale=en-US)**\n\nStandardize annual expense values during Register of Information report generation by enabling optional currency conversion and third-party total expense aggregation. The application converts contract amounts to a base currency using 32 European Central Bank \\(ECB\\) exchange rates based on the reference date. Administrators upload monthly rates into the system. When eligibility criteria are met, expenses across multiple contracts are aggregated by third-party providers or engagements, generating consolidated reports that comply with DORA regulatory requirements.\n\n- **[Monetary values for DORA reporting](https://www.servicenow.com/docs/access?context=properties-dora&family=australia&ft:locale=en-US)**\n\nControl monetary value precision in DORA reports using the **sn\\_dora\\_accel.decimals\\_monetary** system property. Set it to 0 to round to whole units, or a negative value \\(for example, -3\\) to round to thousands, based on regulator requirements.\n\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\n- **[Main node configurations: A component of the Data Relationship Framework](https://www.servicenow.com/docs/access?context=main-node-relationship-fw&family=zurich&ft:locale=en-US)**\n\nThe properties, related lists, and copy functionality in the Main node configurations form are updated.\n\n- **[Configure the Nexus map configurations](https://www.servicenow.com/docs/access?context=configure-nexus-map-configurations&family=zurich&ft:locale=en-US)**\n\nThe Nexus map configuration settings are added.\n\n- **[Node configurations and Node status configurations](https://www.servicenow.com/docs/access?context=configure-node-configurations&family=zurich&ft:locale=en-US)**\n\nThe Node configurations and Node status configurations related lists are added.\n\n- **[Edge configurations and edge status configurations](https://www.servicenow.com/docs/access?context=configure-edge-configurations&family=zurich&ft:locale=en-US)**\n\nThe Edge configurations and Edge status configurations related lists are added.\n\n- **[Interacting with the Nexus map UI from the Workspace](https://www.servicenow.com/docs/access?context=interacting-with-nexus-map-ui-from-worksapce&family=zurich&ft:locale=en-US)**\n\nThe **Resilience map** UI action is added to display the map view for a service record.\n\n- **[Word reports](https://www.servicenow.com/docs/access?context=reporting-for-multiple-regulations&family=zurich&ft:locale=en-US)**\n\nThe 'Template Configurations' module displays the document design template configuration details of DIR action tasks. The 'Word Templates' module provides the DIR Word templates used to generate Microsoft Word reports.\n\n- **[Regulation mappings related list](https://www.servicenow.com/docs/access?context=workflow-confi-auto-trigger-inci-repo-cases&family=zurich&ft:locale=en-US)**\n\nThe 'Digital Resilience Incident Case Type' module displays the ‘Digital Resilience Incident Case.’ The Regulation Mappings related list in the record shows the relationships between entities and their corresponding regulations.\n\n- **[Download the Excel template](https://www.servicenow.com/docs/access?context=create-excel-upload-download-request&family=zurich&ft:locale=en-US)**\n\nThe option to download the Third-party Information Register is renamed to Excel Master Template.\n\n\n - **[Action tasks configuration related list](https://www.servicenow.com/docs/access?context=work-on-action-tasks&family=zurich&ft:locale=en-US)**\n\nAction tasks configuration related list is used to set up contextual information for different regulations. This includes the assessment template, assignment group, trigger conditions, due dates, and more.\n\n- **[New modules and layout for Services](https://www.servicenow.com/docs/access?context=using-csdm-v5&family=zurich&ft:locale=en-US)**\n\nThe Application services module is added to the list view, which enables you to configure application services.A vertical layout is added for the Services, Business services, Offerings, Business processes, and Application services modules.In the CSDM objects table, the Impacted objects column displays the parent objects, while the Impacted objects classes column shows the classes. The Red flags count column indicates the number of the red flags that are directly assigned to a node, and the Total red flags count column displays the total count of the red flags directly assigned to a node and its children.\n\n- **[Contracts and related tabs for DORA](https://www.servicenow.com/docs/access?context=create-drtp-reg-contract&family=zurich&ft:locale=en-US)**\n\nThe related tabs for the contracts, including associated entities and third parties, are now shown in the Contract record forms.\n\n- **Coral theme**\n\nCoral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.\n\n\n |
| \n\nAustralia\n\n | \n\n- **[Create Reporting configurations](https://www.servicenow.com/docs/access?context=create-reporting-configurations&family=australia&ft:locale=en-US)**\n\nThe Reporting Configurations module is provided in the Digital resilience incident reporting application to drive incident report generation.\n\n- **[Advanced scenario analysis](https://www.servicenow.com/docs/access?context=scenario-analysis-playbook-experience&family=australia&ft:locale=en-US)**\n\nThe **Playbook** tab is provided in the Scenario analysis records.The **Statistical Modelling** and **Manual** options are available in the **Method** field on the **Details** tab.\n\n\n - **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**\n\nThe ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:\n\n - Foundation: AI basics to deliver insights\n - Advanced: AI to boost productivity across relevant use cases\n - Prime: Act autonomously with all AI assets, and create your own\nDepending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.\n\n\n - **[Export action](https://www.servicenow.com/docs/access?context=work-on-action-tasks&family=australia&ft:locale=en-US)**\n\nThe **Export** UI action on the action task form displays the following options: **Generate MS Word**, **Export Excel**, and **Export JSON**.\n\n- **[Excel download/upload request form](https://www.servicenow.com/docs/access?context=create-excel-report-aggregate-expenses&family=australia&ft:locale=en-US)**\n\nAfter upgrading the Digital Resilience Third-party Information Register application to version 22.0.x, the Excel download/upload request form includes the following fields for converting and aggregating contractual expenses to currencies required by regulators:\n\n - **Report type**\n - **Enable currency conversion**\n - **Base currency**\n - **Enable third-party total expense aggregation**\n - **Reference date**\n - **Date of the reporting**\nThe **Type** field includes the **Plain-csv reporting package** option for generating reports in Comma-Separated Values \\(CSV\\) format.A business rule checks eight composite key fields when saving a contractual arrangement and displays a warning if a duplicate is found. B.05\\_02 includes a link to open the duplicate record directly for comparison. B.05\\_01 correctly includes ICT Intra-Group Service Provider \\(Legal Entity providers\\) in the ICT Third-Party Service Provider report.A warning is displayed when a Legal Entity Identifier \\(LEI\\) fails validation or a mismatch is detected against the GLEIF API across all four record form types.\n\n- **[Template versions](https://www.servicenow.com/docs/access?context=set-up-sae-templates&family=australia&ft:locale=en-US)**\n\nNew assessments display the latest published Smart Assessment template version.\n\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\nNo updates for this release.\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\nThe Operational Resilience application previously stored the entire dependency chain in the \\[sn\\_oper\\_res\\_profile\\] table, which resulted in redundant data and potential performance issues. The **Update CSDM and other dependencies** scheduled job script has been optimized to address this issue. Any node can now be at the top level. Data retrieval is more efficient because you can store the impacted objects in a single table.\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\n- **Activation information**\n\nInstall Operational Resilience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).\n\n\n**Important:** Operational Resilience is available in the ServiceNow Store. For details, see the \"Activation information\" section of these release notes.\n\n |
| \n\nAustralia\n\n | \n\n- **Activation information**\n\nInstall Operational Resilience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).\n\n\n**Important:** Australia is available in the ServiceNow Store. For details, see the \"Activation information\" section of these release notes.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\nNo updates for this release.\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\n- **Browser requirements**\n\nOperational Resilience requires the following browsers:\n\n - Google Chrome\n - Firefox and Firefox Extended Support Release \\(ESR\\)\n - Microsoft Edge Chromium\n - Safari 12.0 and later versions\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\n- **Accessibility information**\n - **Dark theme**\n\nThe new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.\n\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\nNo updates for this release.\n\n |
| \n\nAustralia\n\n | \n\nNo updates for this release.\n\n |
| \n\nRelease\n\n | \n\nRelease notes\n\n |
|---|---|
| \n\nZurich\n\n | \n\n- Set up the nexus map configurations and use the interactive node map view to define dependencies and relationships between records.\n- Generate a Microsoft Word document for the action tasks in Digital resilience incident reporting.\n- Create DIR cases for multiple regulations from either an incident or a security incident report. You can map entities to regulations and configure the Smart Assessment Engine \\(SAE\\) template for each regulation within the regulatory agency profile.\n- Generate and validate regulator-ready Register of Information \\(RoI\\) packages for EU DORA compliance.\n- Use the enhanced fix scripts in the Common Service Data Model for improved Operational Resilience metrics.\n- Evaluate the importance and impact tolerance of services and self-attest their status by using Smart Assessment.\n\n See [Operational Resilience](https://www.servicenow.com/docs/access?context=grc-opres-landing-page&family=zurich&ft:locale=en-US) for more information.\n\n |
| \n\nAustralia\n\n | \n\n- Export Digital resilience incident reporting \\(DRIR\\) action tasks in Microsoft Word, Microsoft Excel, or JSON for regulatory reporting.\n- Run an advanced scenario analysis with guided steps for dependency mapping, statistical modeling, scenario testing, and impact review.\n- Generate consistent, regulator-ready reports using optional currency conversion and third-party expense aggregation in Digital Operational Resilience Act \\(DORA\\) Register of Information reporting.\n- Validate Legal Entity Identifiers \\(LEIs\\) in real time against the Global Legal Entity Identifier Foundation \\(GLEIF\\) API across record forms, CSV downloads, and Microsoft Excel uploads. Use the LEI Validation Report for compliance tracking.\n- Customize DRIR document outputs through Reporting and Template configuration modules.\n\n See [Operational Resilience](https://www.servicenow.com/docs/access?context=grc-opres-landing-page&family=australia&ft:locale=en-US) for more information.\n\n |