{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":9151,"path":"employee-service-management/agent-workspace-for-hr-case-management/config-rc-hr.md","title":"Configuring the HR case context","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configuring the HR case context\n\nConfigure recommended actions to create a context, rule, and recommendations with action types such as guidance.\n\n## Contexts in Recommended Actions for HRSD\n\nA context enables agents to see recommendations for a specific type of record when certain rules are met. These recommendations can help agents by suggesting actions to take based on the record context.  For more information, see [Contexts in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-contexts.md).\n\nThe Recommended Actions for HRSD application ships the HR Case Context. Add rules, recommendations, guidance to this context based on your business requirements. To access HR Case Context, navigate to **All** > **Recommended actions** > **Contexts**\n\n## Guidance-based recommendations\n\nThe following guidance-based recommendations are provided by default for similar cases, and KB articles.\n\nTo create guidance, see [Create a guidance in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-guidances-create.md).\n\n## Rules in Recommended Actions for HRSD\n\nA rule is a set of conditions that applies to a context. A rule shows recommendations to agents with certain roles for records that meet certain conditions. For more information, see [Rules in Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/ra-csm-rules.md).\n\nThe Recommended Actions for HRSD application ships the **HR Case Approval** rule by default.\n\n## Search Application Configuration\n\nThe HR system includes the **\\[AIS\\] Recommended Actions for HR Search Config** by default. This application supports the AI search for various records in Agent Workspace for HR Case Management, including cases, and KBs.\n\n"}}