{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":10013,"path":"employee-service-management/employee-experience-foundation/customize-sn-ms-teams.md","title":"Customize IT Service Management integration with ServiceNow","bundle":null,"doc_type":null,"release":"australia","body":"\n# Customize IT Service Management integration with ServiceNow\n\nCustomize the features in your instance to meet your organization needs.\n\nYou can customize:\n\n-   UI actions\n-   Business rules\n\n-   **[Customize UI actions for IT Service Management with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ui-actions-ms-teams.md)**  \nEnables you to extend the UI actions to the tables you require.\n-   **[Customize business rules for actionable notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/customize-business-rules-sn-ms-teams.md)**  \nEnables you to customize the business rules for actionable notifications.\n-   **[Configure business rule for reassigning tickets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/business-rule-re-assigning-ticket-itsm.md)**  \nConfigure the business rule for reassigning the tickets.\n-   **[Configure business rule for close condition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/business-rule-close-condition.md)**  \nConfigure the business rule for close condition to auto-import the chats.\n\n**Parent Topic:**[Manage Microsoft Teams integration for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_employee_ex_mng.md)\n\n"}}