{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":10558,"path":"employee-service-management/employee-experience-foundation/submit-feedback-outlook.md","title":"Submit feedback from a Microsoft Outlook email message","bundle":null,"doc_type":null,"release":"australia","body":"\n# Submit feedback from a Microsoft Outlook email message\n\nSubmit feedback about a service request or your experience using the feedback card in a Microsoft Outlook email message.\n\n## Before you begin\n\nTo enable the feedback card, the `include_feedback_actionable` script must be added to the [email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateANotification.md) and a [feedback definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-feedback-dfnition.md) must be created for the required workflow.\n\nFor information about experience feedback, see [Integrated experience and service feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ex-fdback-ovrvw.md).\n\n**Note:** The feedback card only appears at the top of the email message.\n\nRole required: None\n\n## Procedure\n\n1.  Launch the Microsoft Outlook application.\n\n2.  Open an email message and select **Give Feedback**.\n\n3.  On the feedback card, select a rating based on your experience.\n\n4.  Enter additional feedback in the text box.\n\n5.  Make the feedback anonymous by selecting **Do not share my personal info**.\n\n6.  Select **Submit**.\n\n\n**Parent Topic:**[Using ServiceNow for Microsoft Outlook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/using-sn-ms-outlook.md)\n\n"}}