{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":12182,"path":"employee-service-management/legal-conflict-of-interest/lsd-coi-config-rsk-factors.md","title":null,"bundle":null,"doc_type":null,"release":null,"body":"---\ntitle: Configure risk factors\ndescription: Configure risk factors to define the criteria the risk assessment functionality evaluates a request. Each risk factor uses one of three evaluation types: Condition, Skill, or Subflow.\nlocale: en-US\ncanonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-conflict-of-interest/lsd-coi-config-rsk-factors.html\nrelease: australia\nproduct: Legal Conflict of Interest\nclassification: legal-conflict-of-interest\ntopic_type: task\nlast_updated: \"2026-03-12\"\nreading_time_minutes: 3\nbreadcrumb: [Configure risk assessment, Configure, Legal Conflict of Interest, Legal Service Delivery Practice Applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]\n---\n\n# Configure risk factors\n\nConfigure risk factors to define the criteria the risk assessment functionality evaluates a request. Each risk factor uses one of three evaluation types: Condition, Skill, or Subflow.\n\n## About this task\n\nRisk factors define the criteria evaluated when scoring a request. Each factor is assigned a weight that reflects its impact on the overall risk score. The utility supports three evaluation types:\n\n- Condition: Evaluates the disclosure against rule-based conditions defined in risk factor conditions. Each condition tests a specific field value and assigns a score when the condition is met. Use this type for deterministic, field-based evaluations.\n- Skill: Uses an AI skill to evaluate the disclosure. Use this type when the evaluation requires natural language understanding or analysis that cannot be expressed as a simple field condition.\n\n **Note:**\n\n - The skill is available in the base system to evaluate an COI request only when you have installed and configured Legal Service Delivery - Prime that is a paid application.\n - You can access the skill by navigating to **AI Skill Kit** > **Home** > **Custom skills** and selecting Legal Risk Evaluator Prompt.\n For more information, see [ServiceNow Otto for Legal Service Delivery \\(LSD\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/now-assist-lsd-exploring.md).\n\n- Subflow: Executes a Flow Designer subflow to evaluate the disclosure. Use this type when the evaluation requires complex logic, external integrations, or multi-step processing.\n\n## Before you begin\n\nRole required: sn\\_lco\\_cmn.config\n\n## Procedure\n\n1. Add risk factor using any of the following methods.\n\n - Add risk factor from the risk assessment record\n - Navigate to **All** > **Legal and Contracts Common Utilities** > **Risk Assessment**.\n - From the Risk factors related list, select **New**.\n - Add a risk factor record directly\n - Navigate to **All** > **Legal and Contracts Common Utilities** > **Risk factor**.\n - Select **New**.\n2. On the form, fill in the following fields.\n\n |Field|Description|\n |-----|-----------|\n |Name|A descriptive name for the risk factor.|\n |Risk assessment|The risk assessment where the risk factor will be evaluated. When you create a risk factor from the risk assessment record it will be populated with the risk assessment name.|\n |Active|Select the check box to include this factor in risk evaluations.|\n |Description|An explanation of what the condition evaluates and why it contributes to the risk score.|\n |Weight|The scoring weight assigned to this factor. Higher weights indicate greater impact on the overall risk score.|\n\n3. Configure evaluation type.\n\n\n
\n\nEvaluation type\n\n\n\nSteps\n\n
\n\n**Subflow**\n\n\n\nA Subflow reference field appears.\n\nSelect the Flow Designer subflow that executes custom evaluation logic and returns a risk score in the Subflow field.\n\n
\n\n**Condition**\n\n\n\n- Right-click on the form header and select **Save**.\n- In the Risk factor conditions related list, select **New**.\n- In the **Name** field, enter descriptive name.\n- In the **Table** field, select the table on which the condition is evaluated.\n- In the **Risk factor** field, select parent risk factor. It is auto-populated when creating from the related list.\n- Select the **Active** check box to activate the condition.\n- In the **Order** field, enter the evaluation order.\n- In the **Score** field, assign a score assigned when this condition is met.\n- In the **Applies to** filter, define filter conditions using the condition builder. Example: Is it a true governance board for an organization is Advisory Board.\n\n\n
\n\n**Skill**\n\n\n\nA Skill reference field appears.\n\nSelect the AI skill that analyzes the disclosure content and returns a risk score.\n\n
4. Select **Submit**.\n\n\n## Result\n\nThe risk factor is configured and active. When the risk assessment utility evaluates a request, it processes each active risk factor based on its evaluation type: The scores from all active risk factors are aggregated to produce the overall risk score, which determines the risk level \\(Low, Medium, or High\\) and the corresponding approval routing.\n\n**Parent Topic:**[Configure risk assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-conflict-of-interest/lsd-coi-config-risk-fac.md)\n\n"}}