{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":12818,"path":"employee-service-management/now-assist-for-hrsd/reference-sd-info-values.md","title":"Sensitivity detection filters mapping","bundle":null,"doc_type":null,"release":"australia","body":"\n# Sensitivity detection filters mapping\n\nThe `sys_gen_ai_filter` table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.\n\nThe filter to service and queue mapping is set by the `getFilterMetaData` function in the `SensitivityDetectionVAUtilSNC` script.\n\nTo modify the HR service used to create a case, update the HR service sysid that is associated to the filter in the `filterMap` object of the function.\n\nTo modify the live agent chat queue, update the text that is associated to the `queueType` object. The value is used to set the `liveagent_esc_pre_chat_category.`\n\nModify the condition that is associated with your `awa_queue`record so that you can check the value in this field.\n\n|Filter|HR Service|Queue|\n|------|----------|-----|\n|Compensation and Career Advancement|Request accommodation|Employee relations|\n|Employee Health Concerns|Request accommodation|Employee relations|\n|Employee Personal issues|Report misconduct|Employee relations|\n|Ethics, Safety, and Employee Behavior and workplace practices|Report misconduct|Employee relations|\n|Performance, evaluation, and Support Concerns|General|General|\n|Termination disputes & Layoff Concerns|Request accommodation|Employee relations|\n|Workplace misconduct: Workplace harassment, Violence, and discrimination|Report misconduct|Employee relations|\n|Workplace Substance Abuse and Support|Report misconduct|Employee relations|\n\n**Parent Topic:**[Reference for ServiceNow Otto for HR Service Delivery \\(HRSD\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/now-assist-for-hrsd/reference-now-assist-hrsd.md)\n\n"}}