{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":14558,"path":"field-service-management/customer-experience-components.md","title":"Customer Experience components","bundle":null,"doc_type":null,"release":"australia","body":"\n# Customer Experience components\n\nSeveral types of components are installed with the Customer Experience feature, including properties, tables, and business rules.\n\n## Tables\n\nCustomer Experience adds the following table.\n\n<table id=\"table_uyt_lvc_zmb\"><thead><tr><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAgent Rating\\[wm\\_agent\\_rating\\]\n\n</td><td>\n\nStores the agent rating record.\n\n</td></tr></tbody>\n</table>## Properties\n\nCustomer Experience adds the following properties.\n\n<table id=\"table_onn_brc_zmb\"><thead><tr><th>\n\nProperty\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nsn\\_fsm\\_customer\\_ex.work.management.cx.share\\_agent\\_details\n\n</td><td>\n\nUpdates the geolocation map with the latest location of an agent.-   Type: true/false\n-   Default value: true\n-   Location: **Field Service** &gt; **Administration** &gt; **Properties**\n\n</td></tr><tr><td>\n\nsn\\_fsm\\_customer\\_ex.work.management.cx.show\\_route\\_on\\_map\n\n</td><td>\n\nDisplays the route taken by an agent on a map. -   Type: true/false\n-   Default value: true\n-   Location: **Field Service** &gt; **Administration** &gt; **Properties**\n\n **Note:** If this property is disabled, the map displays a straight line route.\n\n</td></tr></tbody>\n</table>## Business rules\n\nCustomer Experience adds the following business rules.\n\n<table id=\"table_cqs_q5c_zmb\"><thead><tr><th>\n\nBusiness rule\n\n</th><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAuto assessment business rule\n\n</td><td>\n\nWork Order Task \\[wm\\_task\\]\n\n</td><td>\n\nTriggers an agent feedback survey when a work order task is set to Complete.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Components installed with additional plugins for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/components-inst-additional-plugin.md)\n\n"}}