{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":14817,"path":"field-service-management/field-service-scheduling/intraday-scheduling-time-value.md","title":"Change the value for agents being considered early or late","bundle":null,"doc_type":null,"release":"australia","body":"\n# Change the value for agents being considered early or late\n\nChange the value that determines whether an agent is early or late.\n\n## Before you begin\n\nRole required: admin\n\n## About this task\n\nBy default, agents are considered early or late if they’re 30% early or late from the specified time. For example, if an agent is 18 minutes late to a one-hour task would be 30% late. You can change this percentage value. You can also switch from using a percentage to using minutes.\n\n**Warning:** Don’t change any values related to the conditions or check types. Doing so will break the flows.\n\n## Procedure\n\n1.  Navigate to **All** > **Process Automation** > **Flow Designer**.\n\n2.  Select the **Work order task progressed** flow.\n\n3.  Set the value to minutes by entering a minutes value and setting the percentage value to 0.\n\n4.  Set a different percentage by changing the percentage value.\n\n    **Note:** Percentage is prioritized over minutes. If the percentage fields have a value other than 0, then percentage is used as the value even if a minutes value has been set.\n\n5.  Select **Save**.\n\n\n"}}