{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15399,"path":"field-service-management/workforce-optimization-for-field-service/configuring-wfo-fsm.md","title":"Configuring Workforce Optimization for Field Service","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configuring Workforce Optimization for Field Service\n\nEnable Workforce Optimization for Field Service and configure settings to use the Scheduling, Teams, and Coaching applications.\n\n## Configuration overview\n\nThe steps for configuring Workforce Optimization for Field Service are:\n\n1.  [Activate Workforce Optimization for Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/activate-wfo-fsm.md)\n\n    You can activate the Workforce Optimization for Field Service plugin \\(com.snc.app\\_fsm\\_wfo\\) for Field Service Management if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.\n\n2.  [Set up scheduling in Workforce Optimization for Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/set-up-scheduling-wfo-fsm.md)\n\n    Set up scheduling to manage events using the team calendar. You can create different types of event categories. Use scripted extension points to customize event types.\n\n3.  [Set up Teams in Workforce Optimization in Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/setup-teams-performance-wfo-fsm.md)\n\n    Organize your teams into assignment groups and create reports for those groups so that you can gain visibility into the team's performance.\n\n4.  [Set up coaching in Workforce Optimization in Field Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/setup-coaching-wfo-fsm.md)\n\n    Manage agent skills and assess the quality of completed tasks. Use Predictive Intelligence to recommend skills for agents. Train your agents with internal and external learning content.\n\n\n**Related topics**  \n\n\n[Workforce Optimization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/using-wfo-fsm.md)\n\n"}}