{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15468,"path":"financial-services-operations/api-subflows-and-endpoints.md","title":"API Subflows and Endpoints","bundle":null,"doc_type":null,"release":"australia","body":"\n# API Subflows and Endpoints\n\nThe application is built on four sequentially orchestrated subflows. Each maps to a specific Verifi REST endpoint and triggers at a defined point in the dispute workflow.\n\n<table id=\"table_vtx_fmw_v3c\"><thead><tr><th>\n\nSubflows\n\n</th><th>\n\nAPI Endpoint\n\n</th><th>\n\nMethod\n\n</th><th>\n\nOutcome\n\n</th></tr></thead><tbody><tr><td>\n\n1. Merchant Eligibility Inquiry\n\n</td><td>\n\nPOST /issuers/cases\n\n \\{inquiryOnly: 1\\}\n\n</td><td>\n\nPOST\n\n</td><td>\n\nRuns automatically in the background when the issuer agent opens the \"Review Participating Merchant Alerts\" task. No UI action required.\n\n</td></tr><tr><td>\n\n2. Create Case\n\n</td><td>\n\nPOST /issuers/cases\n\n \\{inquiryOnly: 0\\}\n\n</td><td>\n\nPOST\n\n</td><td>\n\nRuns immediately after a successful eligibility response \\(HTTP 200\\), sequentially in the same background flow. Manual fallback UI action available if the backend API call fails.\n\n</td></tr><tr><td>\n\n3. Get Cases \\(Poll\\)\n\n</td><td>\n\nGET /issuers/cases?caseId=$\\{case\\_ids\\}\n\n</td><td>\n\nGET\n\n</td><td>\n\nPolls on a configurable interval while the task is in \"Awaiting External Info.\" Terminates when case status = EXPORTING or when the 72-hour SLA window lapses \\(statusCode 910\\).\n\n</td></tr><tr><td>\n\n4. Get Single Case\n\n</td><td>\n\nGET /issuers/cases/$\\{case\\_id\\}\n\n</td><td>\n\nGET\n\n</td><td>\n\nPoll for status on a single case.\n\n</td></tr><tr><td>\n\n5. Update Case\n\n</td><td>\n\nPATCH /issuers/cases/\\{caseId\\}\n\n</td><td>\n\nPATCH\n\n</td><td>\n\nRuns once when EXPORTING status is received and the merchant response is stored. Sends \\{\"status\": \"CLOSED\"\\} as the mandatory issuer acknowledgment handshake. Case is excluded from further polling.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Financial Services Operations Integration with Verifi reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/referring-financial-services-operations-integration-with-verifi-cdrn.md)\n\n"}}