{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15498,"path":"financial-services-operations/configure-financial-services-integration-with-verifi-cdrn.md","title":"Configuring Financial Services Operations Integration with Verifi","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configuring Financial Services Operations Integration with Verifi\n\nConfigure the connection between ServiceNow FSO Dispute Management application to the Verifi Cardholder Dispute Resolution Network \\(CDRN\\) API to enable end-to-end dispute case submission and resolution.\n\n## Before you begin\n\nRole required: admin\n\nContact the Verifi Issuer Integration Team to obtain the following information before you start.\n\n**Note:** These values are environment-specific and must not be shared across UAT and Production.\n\n|Item|Description|\n|----|-----------|\n|Issuer ID|Numeric identifier assigned to your organization within the CDRN platform. Included in every request header and JWT payload.|\n|Shared Secret|32-character string used to sign the HMAC SHA-256 JWT. Treat as a password — store in ServiceNow Credential Store, never in plain text.|\n|UAT Base URL|https://verifiapitest.visa.com|\n|Production Base URL|https://verifiapi.visa.com|\n\n## About this task\n\nObtain the following information from the Verifi team.\n\n## Procedure\n\n1.  [Configure the REST End Point](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-rest-end-point.md)\n\n2.  [Import the TLS Certificate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/import-the-tls-certificate.md)\n\n3.  [Configure the Authentication Profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-the-authentication-profile.md)\n\n\n-   **[Configure the REST End Point](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-rest-end-point.md)**  \nThe REST Endpoint record in ServiceNow® stores the base URL, API version header, and connection properties for the Verifi API. Create two endpoint records: one for UAT testing and one for Production.\n-   **[Import the TLS Certificate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/import-the-tls-certificate.md)**  \nThe Verifi API endpoint is HTTPS-only. ServiceNow® must trust the Verifi/Visa CA certificate chain to establish a secure connection. This section covers importing the certificate into the ServiceNow® certificate store.\n-   **[Configure the Authentication Profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-the-authentication-profile.md)**  \nThe Verifi Issuer API uses JSON Web Tokens \\(JWT\\) for authentication. A fresh JWT must be generated for every API call. This section explains how to store credentials securely and how the ServiceNow® script generates and attaches the JWT.\n\n**Parent Topic:**[Financial Services Operations Integration with Verifi](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-operations-verifi-cdrn-integration-app-landing-page.md)\n\n"}}