{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15754,"path":"financial-services-operations/financial-services-card-operations/unblock-credit-card.md","title":"Unblock a credit card","bundle":null,"doc_type":null,"release":"australia","body":"\n# Unblock a credit card\n\nUnblock a customer's credit card as per the credit card service request.\n\n## Before you begin\n\nRole required: sn\\_bom\\_credit\\_card.agent or sn\\_bom\\_credit\\_card.agent\\_connector\n\n**Important:** For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-combine-csm-industry-roles.md).\n\n## About this task\n\nWhen a credit card service case for unblocking a card is created, the Unblock Credit Card flow is triggered. This flow automatically creates a credit card task in the **Tasks** tab of the case to decrease the credit limit for the customer.\n\nFor more information on the flows that are installed with the Financial Services Card Operations application, see [Designer flows for Financial Services Operations applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/flow-designer-flows-fso-apps.md).\n\n**Note:** An unblock credit card case is also automatically created for a case for temporarily blocking a card when the **Duration** field is set to **Limited Time**.\n\n## Procedure\n\n1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.\n\n2.  Select the lists icon \\(\\[Omitted image \"inline-data-vis-96px-list.png\"\\] Alt text: lists icon\\).\n\n3.  In the **Lists** tab, under **Credit Card Service Cases**, open the case list.\n\n    -   For your assigned cases, click **Assigned to me**.\n    -   For all cases, click **All**.\n4.  In the list, select which case you want to work on.\n\n    If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.\n\n5.  Unblock the customer's credit card as per the request.\n\n6.  Update the Unblock credit card task.\n\n    1.  In the **Tasks** tab, click the credit card task.\n\n    2.  In the **State** field, change the state of the task to **Work in Progress**.\n\n    3.  In the **Work notes** field, enter any comments.\n\n    4.  To close the task, in the **State** field, change the state of the task to **Closed Complete**.\n\n    5.  Click **Save**.\n\n\n## Result\n\n-   The stage of the credit card service case changes from Update Account to Closed – Complete.\n\n    **Note:** If this unblock credit card case was created as part of the [Blocking a credit card](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/financial-services-card-operations/work-block-credit-card-case.md) flow, the case for blocking the card also moves to the Closed – Complete stage.\n\n-   The customer receives a pre-configured email notification about the case closure.\n\n"}}