{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15909,"path":"financial-services-operations/flow-designer-flows-fso-apps.md","title":"Designer flows for Financial Services Operations applications","bundle":null,"doc_type":null,"release":"australia","body":"\n# Designer flows for Financial Services Operations applications\n\nSeveral flows are installed with Financial Services Operations applications that you can use to automate requests.\n\nBy using [Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-studio.md), you can review and configure these predefined flows for your own business needs.\n\nThe following table lists the predefined flows that are available with Financial Services Operations applications.\n\n<table id=\"table_d11_l32_jmb\"><thead><tr><th>\n\nApplication\n\n</th><th>\n\nFlow\n\n</th></tr></thead><tbody><tr><td>\n\nInsurance Claims Core\n\n</td><td>\n\n-   Claim work notes - updates for payment\n-   Claim work notes - updates for reserve\n\n</td></tr><tr><td>\n\nIndividual Life Claims\n\n</td><td>\n\n-   Create or update claim participant for related claims\n-   Related claim closed complete\n-   Create related death claim\n-   Update participant role for related claims\n-   Create participant role for related claims\n\n</td></tr><tr><td>\n\nInsurance claims\n\n</td><td>\n\n-   Claim adjuster task closed\n-   Gen Claim Work Notes - Copy on Settlement\n-   Generate Policy Snapshot for Claim Case\n\n</td></tr><tr><td>\n\nCommercial Lines Claims\n\n</td><td>\n\nClaim work notes - updates for settlement\n\n</td></tr><tr><td>\n\nPersonal Lines Claims\n\n</td><td>\n\nClaim work notes - updates for settlement\n\n</td></tr><tr><td>\n\nFinancial Services Payment Operations\n\n</td><td>\n\n-   Beneficiary Claim Non-Receipt – Inquiry task\n-   Claim Flow – External Refund\n-   Claim Follow-up\n-   Update Inquiry case via Reply\n-   Update Debit Approval via Reply\n\n</td></tr><tr><td>\n\nFinancial Services Card Operations\n\n</td><td>\n\n-   New Credit Card\n-   Increase Credit Limit\n-   Decrease Credit Limit\n-   Close Credit Card\n-   Block Credit Card\n-   Unblock Credit Card\n\n</td></tr><tr><td>\n\nFinancial Services Complaint Management\n\n</td><td>\n\nComplaint Service Flow\n\n</td></tr><tr><td>\n\nFinancial Services Business Deposit Operations\n\n</td><td>\n\n-   Create Deposit Service Case\n-   Deposit Instructions List\n-   Deposit Operation Business – PB Activity\n-   Update Deposit Case\n\nThese flows are available as subflows.\n\n</td></tr><tr><td>\n\nFinancial Services Personal Deposit Operations\n\n</td><td>\n\n-   Create Deposit Service Case\n-   Deposit Operation Personal – PB Activity\n-   Document List Automation Plan\n-   Update Deposit Case\n\nThese flows are available as subflows.\n\n</td></tr><tr><td>\n\nFinancial Services Loan Operations\n\n</td><td>\n\n-   Loan Deferment\n-   Loan Forgiveness\n-   Loan Missed Installment Repayment\n-   Loan Restructure\n-   Loan Write Off\n-   Partial Prepayment\n\n</td></tr><tr><td>\n\nFinancial Services Treasury Operations\n\n</td><td>\n\n-   Treasury service case form\n-   Treasury Service List Automation Plan\n\nThese flows are available as subflows.\n\n</td></tr><tr><td>\n\nInsurance Special Investigations\n\n</td><td>\n\nClaim work notes - updates for SIU task\n\n</td></tr></tbody>\n</table>"}}