{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":18764,"path":"government-industry/psds-config-activate-ai-agents.md","title":"Activate an AI Agent in Public Sector Digital Services AI Agent Collection","bundle":null,"doc_type":null,"release":"australia","body":"\n# Activate an AI Agent in Public Sector Digital Services AI Agent Collection\n\nConfigure and activate standalone AI agents to perform various tasks.\n\n## Roles required to activate and access agentic AI\n\nThe roles required to activate and access the AI Agents respectively are as follows:\n\n<table id=\"table_cnc_nyr_dfc\"><thead><tr><th>\n\nRoles\n\n</th><th>\n\nResponsibilities\n\n</th></tr></thead><tbody><tr><td>\n\nPSDS AI admin \\[sn\\_gsm\\_ai\\_agents.admin\\]\n\n</td><td>\n\n-   Configure the agentic workflow.\n-   Change AI settings.\n-   Create and manage new workflows and AI agents.\n-   Access and update Autonomous AI Assistant tables.\n\n</td></tr><tr><td>\n\nPSDS AI agent \\[sn\\_aia\\_agent\\]\n\n</td><td>\n\nRead, create, update, and delete records in the AI agent table.\n\n</td></tr></tbody>\n</table>## Before you begin\n\nInstall the ServiceNow Otto for Public Sector Digital Services \\(PSDS\\) plugin \\(sn\\_psds\\_gen\\_ai\\), and ensure that it is up to date.\n\nRole required: admin, sn\\_gsm\\_ai\\_agents.admin\n\nTo access AI agents for use with Public Sector:\n\n## Procedure\n\n1.  Navigate to **All** &gt; **AI Agent Studio** &gt; **Overview**.\n\n2.  Select **Create and manage** &gt; **AI agents**.\n\n3.  Under AI agents, select and activate all the AI agents one by one to make them available in the ServiceNow Otto panel.\n\n4.  Select **Define the specialty**, review the fields, and confirm that the AI agent meets your requirements.\n\n    If it doesn't meet your requirements, you can edit the AI agent. To modify the AI agent, [Duplicate an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/clone-ai-agent.md), and adjust the settings according to your requirements. You can activate the AI agent template by making triggers active and setting the display settings to include the ServiceNow Otto panel.\n\n    **Important:** When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.\n\n5.  Select **Add tools and information** to review the skills, scripts, and tools available for the AI agent to perform its role.\n\n6.  Select **Define Security Controls** to review:\n\n    -   User access: Users who can access and interact with the AI agent \\(an ACL is generated automatically\\).\n    -   Data access: The user identity that the agent runs as, which determines roles and data access permissions.\n7.  Select **Add triggers** and configure conditions that start the AI agent.\n\n    Triggers can include record conditions, schedules, or inbound email.\n\n    For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/add-trigger-aia.md).\n\n8.  Select **Channels and status** to choose the channels where this AI agent will be available for users to initiate interactions, and set its availability status.\n\n    For more information, see [Select channels and status for an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/channels-access-aia.md).\n\n9.  Select **Save and test**.\n\n    On this page, you can test how the AI agent completes a task.\n\n\n## What to do next\n\n**Important:** When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.\n\nUse the Testing playground to [Manually test the execution of an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/test-ai-agent.md) using example utterances.\n\nIf activation fails, check roles and skill configuration.\n\n"}}