{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":18970,"path":"government-industry/psds-lpr-configure-va.md","title":"Configure Virtual Agent for License and Permit Playbook","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configure Virtual Agent for License and Permit Playbook\n\nThe License and Permit Playbook includes Virtual Agent \\(VA\\) capabilities. Virtual Agent functionality allows constituents to serve themselves by engaging with a messaging interface, featuring pre-built conversations powered by artificial intelligence. Constituents can utilize the Virtual Agent to initiate new license/permit applications, access existing applications, check application status, and more.\n\n## Before you begin\n\nRole required: admin\n\n## Procedure\n\n1.  Navigate to **All** > **Agent Chat** > **GSP Chat**, and set the status to **Active**.\n\n2.  Navigate to **All** > **Virtual Agent**.\n\n3.  Duplicate the **Prompt License/Permit**, **Update License/Permit Case**, and **Create License Permit Case** topic blocks.\n\n4.  Set the duplicated versions of the **Prompt License/Permit**, **Update License/Permit Case**, and **Create License Permit Case** topic blocks to **Active**.\n\n5.  Set the **Start a License Permit License Permit Application** topic block to active.\n\n6.  Open the duplicated version of the **Prompt License/Permit** topic block, and select the **License/Permit Products** component.\n\n7.  Modify the node name to the preferred text.\n\n8.  Select the script icon to open the editor.\n\n9.  Modify the table name to the preferred case type within the script.\n\n10. Select **Save**.\n\n\n"}}