{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":19072,"path":"government-industry/roles-installed-with-public-sector-digital-services.md","title":"Roles installed with Public Sector Digital Services","bundle":null,"doc_type":null,"release":"australia","body":"\n# Roles installed with Public Sector Digital Services\n\nThe Public Sector Digital Services application uses roles to provide access to information, identify internal and external users, and establish different types of relationships between users. These roles control access to public sector data through UI-based features such as forms and lists.\n\n## Persona-based Roles in Public Sector Digital Services\n\nRoles and personas help you to understand the different roles involved in Public Sector Digital Services.\n\nPublic Sector Digital Services supports users with the following basic job functions \\(personas\\). Personas are defined as the individual roles that perform different tasks in Public Sector Digital Services.\n\nThe following graphic shows the most common personas used throughout Public Sector Digital Services. \\[Omitted image \"PSDS\\_user\\_personas.png\"\\] Alt text: Common Public Sector Digital Services personas\n\n\n
\n\nJob function\n\n\n\nDescription\n\n
\n\nConstituents\n\n\n\nEnd user, such as citizens, visitors, residents, soldiers, veterans, etc. Constituents can:\n\n- Request services from government agencies.\n- Track resolution of requests.\n\n
\n\nGovernment case agents\n\n\n\nStaff member of an agency​, such as a constituent agent, business agent, agency agent, that delivers services to constituents or other agencies, and can​ requests services from other agencies. Agents can:\n\n- Works on government service cases for all constituents. Can read, write, and update all government service cases and profile records.\n- Can belong to specific teams or agencies.\n- Can work on specific case types \\(for example Licenses or Unemployment\\).\n\n
\n\nContributors\n\n\n\nBusiness stakeholder or requester for constituents:\n\n- Help constituents or businesses with services that they need.\n- Submits requests on behalf of constituents and acts as proxy.\n\n
\n\nAdmins\n\n\n\nSystem administrator, who has access to all system features, functions, and data, regardless of security restraints. Admins can:\n\n- Administers specific scoped apps built using different case types.\n- Manages the information for constituents.\n\n
\n\nBusiness stakeholder\n\n\n\nEnd user, such as business owner, business channel, or business partner. Business stakeholders can:\n\n- Request services from government agencies.\n- Track resolution of requests.\n\n
\n\nBusiness contact\n\n\n\nAn end user that is employed by a business. Business contacts can:- Request services from the government agencies\n- Register and create a login\n- Create and monitor cases\n- Track the resolution of requests and all services received\n\n
\n\nGovernment service agency manager\n\n\n\nManager or leader of an agency​ that provides constituent and business services. Manages agents supporting constituent services:\n\n- Administers services delivered to constituents, business stakeholders, and agency.\n- Can read, write, update, and delete all government service cases.\n- Can read, write, update, and delete all constituent, business, and agency records.\n- Manages staff of agency and can override agent actions​.\n- Tracks the resolution of requests and improves service delivery and constituent satisfaction.\n\n
## Core Roles\n\n\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nconstituent\\[sn\\_gsm.constituent\\]\n\n\n\nEnables constituents to request services and manage their information, government service cases, and services received.\n\n\n\n- sn\\_install\\_base.sold\\_product\\_authorized\\_consumer\n- sn\\_gsm.service\\_received\\_read\\_granular\n- sn\\_customerservice.consumer\n- sn\\_gsm.case\\_write\\_granular\n\n
\n\nconstituent\\_agent\\[sn\\_gsm.constituent\\_agent\\]\n\n\n\nEnables agents to perform the following actions:- Read, write, and update government service cases for all constituents.\n- Read, write, and update constituent records.\n\n\n\n- sn\\_gsm.report\\_viewer\n- sn\\_gsm.case\\_writer\n- sn\\_gsm.service\\_offered\\_writer\n- sn\\_customerservice.consumer\\_agent\n- sn\\_gsm.constituent\\_writer\n- interaction\\_agent\n\n
\n\nconstituent\\_contributor\\[sn\\_gsm.constituent\\_contributor\\]\n\n\n\nEnables users to request services and raise government service cases on behalf of any constituent.\n\n\n\n- sn\\_customerservice.consumer\\_contributor\n- sn\\_gsm.contributor\\_creator\n- sn\\_customerservice.case\\_authorized\\_contributor\n\n
\n\nconstituent\\_admin\\[sn\\_gsm.constituent\\_admin\\]\n\n\n\nProvides agents with admin access and enables them to create, read, update, and delete constituent records.\n\n\n\nsn\\_gsm.constituent\\_writer\n\n
\n\nconstituent\\_writer\\[sn\\_gsm.constituent\\_writer\\]\n\n\n\nProvides agents with access to create, read, and update constituent records.\n\n\n\nsn\\_gsm.constituent\\_viewer\n\n
\n\nconstituent\\_viewer\\[sn\\_gsm.constituent\\_viewer\\]\n\n\n\nProvides agents with read-only access to constituent records.\n\n\n\nsn\\_customerservice.customer\\_data\\_viewer\n\n
\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nbusiness\\_contact\\[sn\\_gsm.business\\_contact\\]\n\n\n\nEnables business stakeholders to request services and manage information, government service cases, and services received.\n\n\n\n- sn\\_customerservice.customer\n- sn\\_install\\_base.sold\\_product\\_authorized\\_consumer\n- sn\\_gsm.service\\_received\\_read\\_granular\n- sn\\_gsm.case\\_write\\_granular\n\n
\n\nbusiness\\_contact\\_admin\\[sn\\_gsm.business\\_contact\\_admin\\]\n\n\n\nProvides a business stakeholder with admin access to a business account. This role has access to all the data within the business account.\n\n\n\n- sn\\_customerservice.customer\\_admin\n- sn\\_gsm.business\\_contact\n\n
\n\nbusiness\\_case\\_manager\\[sn\\_gsm.business\\_case\\_manager\\]\n\n\n\nEnables a business stakeholder to manage government service cases for a business account and associated child accounts. This role can perform the following actions:- Create a case on behalf of another business contact.\n- View a list of cases belonging to the business.\n- Edit cases belonging to the business.\n\n\n\n- sn\\_customerservice.customer\\_case\\_manager\n- sn\\_gsm.business\\_contact\n\n
\n\nbusiness\\_contributor\\[sn\\_gsm.business\\_contributor\\]\n\n\n\nEnables business stakeholders to request services and raise government service cases on behalf of any business.\n\n\n\n- sn\\_customerservice.relationship\\_contributor\n- sn\\_gsm.contributor\\_creator\n- sn\\_customerservice.case\\_authorized\\_contributor\n\n
\n\nbusiness\\_partner\\[sn\\_gsm.business\\_partner\\]\n\n\n\nEnables business partners to create, view, and edit government service cases from their own account or from a business account that they are associated with.\n\n\n\n- sn\\_customerservice.partner\n- sn\\_gsm.business\\_contact\n\n
\n\nbusiness\\_partner\\_admin\\[sn\\_gsm.business\\_partner\\_admin\\]\n\n\n\nProvides a business stakeholder with admin access to a partner account. This user can access all the data within the partner account and the government service cases created by the partners.\n\n\n\n- sn\\_customerservice.partner\\_admin\n- sn\\_gsm.business\\_partner\n- sn\\_gsm.business\\_contact\n- sn\\_gsm.business\\_contact\\_admin\n\n
\n\nbusiness\\_agent\\[sn\\_gsm.business\\_agent\\]\n\n\n\nEnables agents to perform the following actions:- Read, write, and update government service cases for all business accounts.\n- Read, write, and update business records.\n\n\n\n- sn\\_gsm.report\\_viewer\n- sn\\_gsm.case\\_writer\n- sn\\_gsm.service\\_offered\\_writer\n- sn\\_customerservice.consumer\\_agent\n- sn\\_gsm.business\\_writer\n- interaction\\_agent\n\n
\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nagency\\_agent \\[sn\\_gsm.agency\\_agent\\]\n\n\n\nEnables agency agents to create and fulfill government service cases for the businesses and business contacts associated with the agency.\n\n\n\nsn\\_customerservice.svc\\_location\\_agent\n\n
\n\nagency\\_constituent\\_agent \\[sn\\_gsm.agency\\_constituent\\_agent\\]\n\n\n\nEnables agency agents to create and fulfill government service cases for constituents and households associated with the agency.\n\n\n\nsn\\_customerservice.svc\\_location\\_consumer\\_agent\n\n
\n\nagency\\_contributor\\[sn\\_gsm.agency\\_contributor\\]\n\n\n\nEnables agency agents to request services and raise government service cases on behalf of the agency.\n\n\n\n- sn\\_customerservice.service\\_organization\\_contributor\n- sn\\_gsm.contributor\\_creator\n- sn\\_customerservice.case\\_authorized\\_contributor\n\n
\n\nagency\\_manager\\[sn\\_gsm.agency\\_manager\\]\n\n\n\nEnables an agency manager to perform the following actions:- Create and update government service cases for constituents, households, business, and business contacts.\n- Manage data for constituents and households associated with the agencies within the agency hierarchy.\n- Manage data for businesses and business contacts associated with the agencies within the agency hierarchy.\n\n\n\n- sn\\_customerservice.svc\\_location\\_manager\n- sn\\_gsm.agency\\_agent\n- sn\\_gsm.agency\\_constituent\\_agent\n\n
\n\nagency\\_manager\\_contributor\\[sn\\_gsm.agency\\_manager\\_contributor\\]\n\n\n\nEnables users to create, update, view, and approve cases. Allows them to register and remove staff across all agencies they manage. \n\n\n\n- \"sn\\_gsm.business\\_contributor\n- sn\\_gsm.government\\_agency\\_contributor\n- sn\\_gsm.constituent\\_contributor\n- sn\\_gsm.government\\_agency\\_contributor\n- sn\\_gsm.agency\\_manager\\_core\n- sn\\_customerservice.svc\\_location\\_manager\\_contributor\"\n\n
\n\nrelationship\\_manager\\[sn\\_gsm.agency\\_relationship\\_manager\\]\n\n\n\nEnables users to view cases across all the external agencies where they have location\\_relationship\\_manager responsibility.\n\n\n\n- sn\\_bus\\_loc.location\\_relationship\\_manager\n- sn\\_gsm.agency\\_manager\\_contributor\n\n
\n\nservice\\_manager\\[sn\\_gsm.service\\_manager\\]\n\n\n\nEnables a service manager to perform the following actions:- Manage all work performed by agents working on government service cases.\n- Read, write, update, and delete all government service cases.\n- Read, write, update, and delete all constituent, business, and agency records.\n\n\n\n- sn\\_gsm.service\\_offered\\_admin\n- sn\\_gsm.service\\_offered\\_writer\n- sn\\_gsm.constituent\\_agent\n- sn\\_gsm.constituent\\_admin\n- sn\\_gsm.business\\_agent\n\n
\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nadmin\\[sn\\_gsm.admin\\]\n\n\n\nProvides a user with delegated admin access to scoped applications created on the Public Sector Digital Services platform.\n\n\n\nsn\\_gsm.service\\_manager\n\n
\n\nservice\\_offered\\_admin\\[sn\\_gsm.service\\_offered\\_admin\\]\n\n\n\nProvides users with admin access and enables them to create, read, update, and delete services-offered records and services-received records.\n\n\n\nsn\\_gsm.service\\_offered\\_writer\n\n
\n\nservice\\_offered\\_admin\\[sn\\_gsm.service\\_offered\\_admin\\]\n\n\n\n \n\n\n\nNone\n\n
\n\nservice\\_offered\\_writer\\[sn\\_gsm.service\\_offered\\_writer\\]\n\n\n\nProvides users with access to create, read, and update services-offered records and services-received records.\n\n\n\nsn\\_gsm.service\\_offered\\_viewer\n\n
\n\nservice\\_offered\\_viewer\\[sn\\_gsm.service\\_offered\\_viewer\\]\n\n\n\nProvides users with read-only access to services offered records and services-received records.\n\n\n\nsn\\_customerservice.customer\\_data\\_viewer\n\n
\n\ncase\\_writer\\[sn\\_gsm.case\\_writer\\]\n\n\n\nProvides agents with access to create, read, and update government service cases.\n\n\n\nsn\\_gsm.case\\_viewer\n\n
\n\ncase\\_viewer\\[sn\\_gsm.case\\_viewer\\]\n\n\n\nProvides agents with read-only access to government service cases.\n\n\n\nNone\n\n
\n\ncontributor\\_creator\\[sn\\_gsm.contributor\\_creator\\]\n\n\n\nEnables agents or business stakeholders to create government service cases and is included in the top-level contributor roles. This role can create cases but cannot view other cases.\n\n\n\nNone\n\n
\n\nrelationship\\_agent\\[sn\\_gsm.relationship\\_agent\\]\n\n\n\nEnables agents to work on government service cases for customers that they have relationship with.\n\n\n\n- sn\\_gsm.report\\_viewer\n- sn\\_customerservice.relationship\\_agent\n\n
\n\nrelationship\\_contributor\\[sn\\_gsm.relationship\\_contributor\\]\n\n\n\nEnables business stakeholders to raise government service cases on behalf of customers that they have relationship with.\n\n\n\n- sn\\_customerservice.relationship\\_contributor\n- sn\\_gsm.contributor\\_creator\n- sn\\_customerservice.case\\_authorized\\_contributor\n\n
## Roles by Application\n\n**Note:** Service Request Playbook does not contain roles that are separate from Public Sector Digital Services Core.\n\n\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nicm.investigator\\[sn\\_gsm\\_icm.investigator\\]\n\n\n\nProvides users the ability to create and work on the investigative cases. It includes read access to all the cases and write access to the cases which are assigned to the investigator.\n\n\n\n- sn\\_gsm\\_icm.case\\_writer\n- sn\\_gsm\\_icm.case\\_viewer\n- sn\\_gsm\\_icm.entity\\_viewer\n- sn\\_gsm\\_icm.entity\\_writer\n- sn\\_gsm\\_icm.report\\_viewer\n- sn\\_gsm.government\\_service\\_manager\n- sn\\_gsm\\_icm.investigative\\_contributor\n\n
\n\nsupervisory\\_agent\\[sn\\_gsm\\_icm.supervisory\\_agent\\]\n\n\n\nProvides users the ability to create and work on investigative cases. It includes read access to all the cases and write access to the cases belonging to the user's assignment group.\n\n\n\n- sn\\_gsm\\_icm.investigator\n- sn\\_gsm\\_icm.case\\_admin\n\n
\n\nspecial\\_agent\\[sn\\_gsm\\_icm.special\\_agent\\]\n\n\n\nProvides users the ability to create and fulfill all cases.\n\n\n\n- sn\\_gsm\\_icm.investigator\n- sn\\_gsm\\_icm.case\\_admin\n\n
\n\nexpert\\_analyst\\[sn\\_gsm\\_icm.expert\\_analyst\\]\n\n\n\nProvides read or write access to the cases where these users are team members of the case or assigned to a case task of the case.\n\n\n\n- sn\\_gsm\\_icm.case\\_viewer\n- sn\\_gsm\\_icm.case\\_writer\n- sn\\_gsm\\_icm.event\\_viewer\n- sn\\_gsm\\_icm.entity\\_writer\n- sn\\_gsm\\_icm.event\\_viewer\n\n
\n\ninvestigative\\_contributor\\[sn\\_gsm\\_icm.investigative\\_contributor\\]\n\n\n\nProvides read or write access to the cases where these users are team members of the case or assigned to a case task of the case.\n\n\n\n- sn\\_gsm\\_icm.case\\_viewer\n- sn\\_gsm\\_icm.case\\_writer\n- sn\\_gsm\\_icm.event\\_viewer\n- sn\\_gsm\\_icm.entity\\_viewer\n\n
\n\ncase\\_viewersn\\_gsm\\_icm.case\\_viewer\n\n\n\nProvides users read only access to Investigative Case records.\n\n\n\nsn\\_gsm.case\\_viewer\n\n
\n\nentity\\_viewersn\\_gsm\\_icm.entity\\_viewer\n\n\n\nProvides read access to all the investigative case management entities such as Person, Organization, Property, Vehicle, or Evidence.\n\n\n\nNone\n\n
\n\nevent\\_viewersn\\_gsm\\_icm.event\\_viewer\n\n\n\nProvides read access to all the investigative case management events.\n\n\n\nNone\n\n
\n\nreport\\_viewersn\\_gsm\\_icm.report\\_viewer\n\n\n\nProvides users access to view reports containing Information Request data.\n\n\n\nsn\\_gsm.report\\_viewer\n\n
\n\ncase\\_admin\\[sn\\_gsm\\_icm.case\\_admin\\]\n\n\n\nProvides read and write access to all the investigative cases.\n\n\n\n- sn\\_gsm\\_icm.case\\_writer\n\n- sn\\_gsm\\_icm.case\\_viewer\n- sn\\_gsm\\_icm.event\\_writer\n- sn\\_gsm\\_icm.entity\\_writer\n- sn\\_gsm\\_icm.report\\_viewer\n\n
\n\nicm.admin\\[sn\\_gsm\\_icm.admin\\]\n\n\n\nProvides delegated admin access to the investigative case management application.\n\n\n\n- sn\\_gsm\\_icm.supervisory\\_agent\n\n- sn\\_gsm\\_icm.special\\_agent\n\n\n
\n\ncase\\_task\\_agent\\[sn\\_gsm\\_icm.case\\_task\\_agent\\]\n\n\n\nProvides read access for administrative purposes to cases where users are assigned to a case task of the case.\n\n\n\nsn\\_gsm.case\\_task\\_agent\n\n
\n\ncase\\_writersn\\_gsm\\_icm.case\\_writer\n\n\n\nProvides users write only access to investigative case records that are assigned to the users or where the users are team members or where the case task of the case is assigned to the user.\n\n\n\n- sn\\_gsm.case\\_writer\n- sn\\_gsm\\_icm.case\\_viewer\n\n
\n\nentity\\_writersn\\_gsm\\_icm.entity\\_writer\n\n\n\nProvides write access to all the investigative case management entities like Person, Organization, Property, Vehicle or Evidence.\n\n\n\nsn\\_gsm\\_icm.entity\\_viewer\n\n
\n\nevent\\_writersn\\_gsm\\_icm.event\\_writer\n\n\n\nProvides write access to all the events which the user has access to.\n\n\n\nsn\\_gsm\\_icm.event\\_viewer\n\n
|Role title \\[name\\]|Description|Contains roles|\n|-------------------|-----------|--------------|\n| | | |\n| | | |\n| | | |\n| | | |\n\n\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\ngrant\\_admin sn\\_gsm\\_grnt\\_mgmt.grant\\_admin\n\n\n\nProvides users with admin access and enables them to create, read, update, and edit grant proposals in the grant setup and proposals playbooks.\n\n\n\n- sn\\_gsm.admin\n- sn\\_svc\\_appl\\_pgm\\_mg.grant\\_program\\_director\n\n
\n\ngrant\\_program\\_director sn\\_gsm\\_grnt\\_mgmt.grant\\_director\n\n\n\nProvides users with the grant program director role, which consists of the grant program manager and the government service manager roles.\n\n\n\n- sn\\_gsm\\_grnt\\_mgmt.program\\_manager\n- sn\\_gsm.government\\_service\\_manager\n\n
\n\nexternal\\_reviewer\\[sn\\_gsm\\_grnt\\_mgmt.external\\_reviewer\\]\n\n\n\nEnables merit review users to review and score grant proposals from within the Reviewer Service Portal.\n\n\n\n- sn\\_svc\\_appl\\_pgm\\_mg.resource\\_role\\_viewer\n- sn\\_svc\\_appl\\_pgm\\_mg.milestone\\_viewer\n- sn\\_svc\\_appl\\_pgm\\_mg.resource\\_mapping\\_viewer\n- sn\\_svc\\_appl\\_pgm\\_mg.scoring\\_framework\\_attribute\\_writer\n- sn\\_svc\\_appl\\_pgm\\_mg.business\\_calendar\\_entry\\_viewer\n- sn\\_svc\\_appl\\_pgm\\_mg.resource\\_assignment\\_viewer\n- sn\\_svc\\_appl\\_pgm\\_mg.scoring\\_framework\\_viewer\n- sn\\_svc\\_appl\\_pgm\\_mg.planning\\_item\\_viewer\n\n
\n\ngrant\\_case\\_writer sn\\_gsm\\_grnt\\_mgmt.case\\_writer\n\n\n\nProvides users with access to create, read, and update grant management case records.\n\n\n\n- sn\\_gsm\\_grnt\\_mgmt.case\\_viewer\n- sn\\_gsm.case\\_writer\n- contract\\_manager\n\n
\n\ngrant\\_case\\_viewer sn\\_gsm\\_grnt\\_mgmt.case\\_viewer\n\n\n\nProvides users with read-only access to grant management case records.\n\n\n\n- sn\\_gsm.case\\_viewer\n- decision\\_table\\_reader\n- sn\\_gsm\\_grnt\\_mgmt.case\\_writer\n\n
\n\ngrant\\_management\\_report\\_viewersn\\_gsm\\_grnt\\_mgmt.report\\_viewer\n\n\n\nEnables users to view reports about the grants management playbooks.\n\n\n\nNone\n\n
\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nLicense & Permits Install base writer\\[sn\\_gsm\\_lic\\_prmt.ib\\_writer\\]\n\n\n\nProvides create, read, and write access to Install base items.\n\n\n\nsn\\_gsm\\_lic\\_prmt.ib\\_writer\n\n
\n\nLicense & Permit Constituent Agent\\[sn\\_gsm\\_lic\\_prmt.constituent\\_agent\\]\n\n\n\nEnables users to work on License & Permit cases for all constituents. It includes the ability to read/write/update all License & Permit cases and constituent records\n\n\n\n- sn\\_gsm.constituent\\_agent\n- sn\\_gsm\\_lic\\_prmt.case\\_writer\n- sn\\_gsm\\_lic\\_prmt.report\\_viewer\n- sn\\_gsm\\_lic\\_prmt.ib\\_viewer\n\n- sn\\_gsm\\_lic\\_prmt.manager\n\n\n
\n\nLicense & Permit Agency Manager\\[sn\\_gsm\\_lic\\_prmt.agency\\_manager\\]\n\n\n\nEnables users to manage data for agencies in the manager's agency hierarchy.\n\n\n\n- sn\\_gsm.agency\\_manager\n- sn\\_gsm\\_lic\\_prmt.agency\\_constituent\\_agent\n- sn\\_gsm\\_lic\\_prmt.agency\\_agent\n\n
\n\nLicense & Permit Agency Constituent Agent\\[sn\\_gsm\\_lic\\_prmt.agency\\_constituent\\_agent\\]\n\n\n\nEnables users to manage data for agencies in the constituent agent's agency hierarchy.\n\n\n\n- sn\\_gsm.agency\\_constituent\\_agent\n\n- contract\\_manager\n- decision\\_table\\_reader\n- sn\\_gsm\\_lic\\_prmt.agency\\_manager\n\n\n
\n\nLicense & Permit Agency Manager Contributor\\[sn\\_gsm\\_lic\\_prmt.agency\\_manager\\_contributor\\]\n\n\n\nEnables users to create, update, view, and approve cases. They can also register and remove staff across all agencies they manage. \n\n\n\n- sn\\_gsm\\_lic\\_prmt.business\\_contributor\n- sn\\_gsm\\_lic\\_prmt.agency\\_relationship\\_manager\n\n- sn\\_gsm\\_lic\\_prmt.constituent\\_contributor\n- sn\\_gsm\\_lic\\_prmt.agency\\_contributor\n- sn\\_gsm\\_lic\\_prmt.agency\\_manager\\_core\n- sn\\_gsm.agency\\_manager\\_contributor\n\n
\n\nLicense & Permits Agency Manager Core\\[sn\\_gsm\\_lic\\_prmt.agency\\_manager\\_core\\]\n\n\n\nGranular role to manage agency staff registrations and staff relationships with businesses, constituents, and households for all the agencies within the hierarchy.\n\n\n\n- sn\\_gsm.agency\\_manager\\_core\n- contract\\_manager\n\n
\n\nLicense & Permit Agency Relationship Manager\\[sn\\_gsm\\_lic\\_prmt.agency\\_relationship\\_manager\\]\n\n\n\nEnables users to view cases across all the external agencies where they have location\\_relationship\\_manager responsibility.\n\n\n\n- sn\\_gsm.agency\\_relationship\\_manager\n- sn\\_gsm\\_lic\\_prmt.agency\\_manager\\_contributor\n\n
\n\nLicense & Permit Case Task Agent\\[sn\\_gsm\\_lic\\_prmt.case\\_task\\_agent\\]\n\n\n\nProvides users the ability to create and fulfill License & Permit cases for the constituents and households in the agent's agency.\n\n\n\n- sn\\_gsm\\_lic\\_prmt.contributor\\_editor\n- sn\\_gsm\\_lic\\_prmt.case\\_viewer\n- sn\\_gsm.case\\_task\\_agent\n\n
\n\nLicense & Permit Case Viewer\\[sn\\_gsm\\_lic\\_prmt.case\\_viewer\\]\n\n\n\nThis role provides users read only access to License & Permit case records.\n\n\n\n- sn\\_gsm.case\\_viewer\n- decision\\_table\\_reader\n- sn\\_gsm\\_lic\\_prmt.case\\_writer\n\n- sn\\_gsm\\_lic\\_prmt.case\\_task\\_agent\n\n
\n\nLicense & Permit Agency Business Agent\\[sn\\_gsm\\_lic\\_prmt.agency\\_agent\\]\n\n\n\nEnables users to create and fulfill License & Permit cases for the accounts and contacts in the agent's agency.\n\n\n\n- sn\\_gsm.agency\\_agent\n- contract\\_manager\n- decision\\_table\\_reader\n- sn\\_gsm\\_lic\\_prmt.agency\\_manager\n\n\n
\n\nLicense & Permit Business Agent\\[sn\\_gsm\\_lic\\_prmt.business\\_agent\\]\n\n\n\nProvides users the ability to work on license and permit cases for business. It includes the ability to read, write, or update all license and permit cases and business records.\n\n\n\n- sn\\_gsm\\_lic\\_prmt.report\\_viewer\n\n- sn\\_gsm\\_lic\\_prmt.case\\_writer\n- sn\\_gsm.business\\_agent\n- sn\\_gsm\\_lic\\_prmt.ib\\_viewer\n\n- sn\\_gsm\\_lic\\_prmt.manager\n\n\n
\n\nLicense & Permits Install base admin\\[sn\\_gsm\\_lic\\_prmt.ib\\_admin\\]\n\n\n\nThis role provides create,read,write, and delete access to Install base items.\n\n\n\n- sn\\_gsm\\_lic\\_prmt.ib\\_writer\n\n- sn\\_gsm\\_lic\\_prmt.manager\n\n
\n\nLicense & Permits Case Writer\\[sn\\_gsm\\_lic\\_prmt.case\\_writer\\]\n\n\n\nThis role provides users access to create, read and update License & Permits case records.\n\n\n\n- sn\\_gsm\\_lic\\_prmt.case\\_viewer\n\n- sn\\_gsm.case\\_writer\n- contract\\_manager\n- sn\\_gsm\\_lic\\_prmt.business\\_agent\n\n- sn\\_gsm\\_lic\\_prmt.constituent\\_agent\n\n
\n\nLicense & Permits Agency Manager Core\\[sn\\_gsm\\_lic\\_prmt.agency\\_manager\\_core\\]\n\n\n\nGranular role to manage agency staff registrations and staff relationships with businesses, constituents, and households for all the agencies within the hierarchy.\n\n\n\n- sn\\_gsm.agency\\_manager\\_core\n- contract\\_manager\n- sn\\_gsm\\_lic\\_prmt.agency\\_manager\\_contributor\n\n- sn\\_gsm\\_lic\\_prmt.agency\\_manager\n\n
\n\nLicense & Permits Contributor Creator\\[sn\\_gsm\\_lic\\_prmt.contributor\\_creator\\]\n\n\n\nEnables users to create license and permit cases and is included in the top-level contributor roles. It only allows record creation but does not allow visibility to a record on its own.\n\n\n\n- sn\\_gsm.contributor\\_creator\n- sn\\_gsm\\_lic\\_prmt.agency\\_contributor\n\n- sn\\_gsm\\_lic\\_prmt.business\\_contributor\n- sn\\_gsm\\_lic\\_prmt.constituent\\_contributor\n- sn\\_gsm\\_lic\\_prmt.relationship\\_contributor\n\n
\n\nLicense & Permit Constituent contributor\\[sn\\_gsm\\_lic\\_prmt.constituent\\_contributor\\]\n\n\n\nThis role enables users to request for service and raise License & Permit cases on behalf of any constituent. This allow business stakeholders to act as a requestor on of behalf of customers.\n\n\n\n- sn\\_gsm.constituent\\_contributor\n- sn\\_gsm\\_lic\\_prmt.contributor\\_creator\n- sn\\_gsm\\_lic\\_prmt.agency\\_manager\\_contributor\n\n\n
\n\nLicense & Permit Business Contributor\\[sn\\_gsm\\_lic\\_prmt.business\\_contributor\\]\n\n\n\nThis role enables users to request for service and raise License & Permit cases on behalf of any business. This allow business stakeholders to act as a requester on of behalf of customers.\n\n\n\n- sn\\_gsm.business\\_contributor\n- sn\\_gsm\\_lic\\_prmt.contributor\\_creator\n- sn\\_gsm\\_lic\\_prmt.agency\\_manager\\_contributor\n\n\n
\n\nLicense & Permit Relationship Contributor\\[sn\\_gsm\\_lic\\_prmt.relationship\\_contributor\\]\n\n\n\nEnables users to raise License & Permit cases on behalf of customers with whom they have relationships. This allows business stakeholder access to act as a requester on behalf of customers.\n\n\n\n- sn\\_gsm.relationship\\_contributors\n- n\\_gsm\\_lic\\_prmt.contributor\\_creator\n\n
\n\nLicense & Permit Contributor Editor\\[sn\\_gsm\\_lic\\_prmt.contributor\\_editor\\]\n\n\n\nGrants restrictive write access to the fields on the License and Permit Case form.\n\n\n\n- sn\\_gsm.contributor\\_creator\n- sn\\_gsm\\_lic\\_prmt.case\\_task\\_agent\n\n\n
\n\nLicense & Permit Agency Contributor\\[sn\\_gsm\\_lic\\_prmt.agency\\_contributor\\]\n\n\n\nEnables users to request service and raise License & Permit cases for their service organization \\(business location\\). This role is agnostic to internal and external.\n\n\n\n- sn\\_gsm.agency\\_contributor\n- sn\\_gsm\\_lic\\_prmt.contributor\\_creator\n- sn\\_gsm\\_lic\\_prmt.agency\\_manager\\_contributor\n\n\n
\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nSocial Benefits Case Viewer\\[sn\\_gsm\\_soc\\_bnfts.case\\_viewer\\]\n\n\n\nThis role provides users read only access to Social Benefits Case records.\n\n\n\n- sn\\_gsm.case\\_viewer\n- decision\\_table\\_reader\n\n
\n\nSocial Benefits Case Writer\\[sn\\_gsm\\_soc\\_bnfts.case\\_writer\\]\n\n\n\nThis role provides users access to create, read and update Social Benefits Case records.\n\n\n\n- sn\\_gsm\\_soc\\_bnfts.case\\_viewer\n- sn\\_gsm.case\\_writer\n- contract\\_manager\n\n
\n\nSocial Benefits install base admin\\[sn\\_gsm\\_soc\\_bnfts.ib\\_admin\\]\n\n\n\nThis role provides create,read,write, and delete access to Install base items.\n\n\n\nsn\\_gsm\\_soc\\_bnfts.ib\\_writer\n\n
\n\nSocial Benefits install base read granular\\[sn\\_gsm\\_soc\\_bnfts.ib\\_read\\_granular\\]\n\n\n\nProvides granular read access to issued Social Benefits.\n\n\n\nsn\\_install\\_base.install\\_base\\_read\\_granular\n\n
\n\nSocial Benefits install base viewer\\[sn\\_gsm\\_soc\\_bnfts.ib\\_viewer\\]\n\n\n\nProvides read access to Install base items.\n\n\n\nNone\n\n
\n\nSocial Benefits install base writer\\[sn\\_gsm\\_soc\\_bnfts.ib\\_writer\\]\n\n\n\nProvides create, read and write access to Install base items.\n\n\n\nsn\\_gsm\\_soc\\_bnfts.ib\\_viewer\n\n
\n\nSocial Benefits Constituent Contributor\\[sn\\_gsm\\_soc\\_bnfts.constituent\\_contributor\\]\n\n\n\nThis role enables users to request service and raise Social Benefits cases on behalf of any constituent. This allows business stakeholders to act as a requestor on behalf of customers.\n\n\n\n- sn\\_gsm.constituent\\_contributor\n- sn\\_gsm\\_soc\\_bnfts.contributor\\_creator\n\n
\n\nSocial Benefits Contributor Creator\\[sn\\_gsm\\_soc\\_bnfts.contributor\\_creator\\]\n\n\n\nEnables users to create Social Benefits cases and is included in the top-level contributor roles. It only allows record creation but does not allow visibility to a record on its own.\n\n\n\n- sn\\_gsm.constituent\\_contributor\n- sn\\_gsm\\_soc\\_bnfts.contributor\\_creator\n\n
\n\nSocial Benefits Contributor Editor\\[sn\\_gsm\\_soc\\_bnfts.contributor\\_editor\\]\n\n\n\nGrants restrictive write access to the fields on the Social Benefits Case form.\n\n\n\nsn\\_gsm.contributor\\_creator\n\n
\n\nSocial Benefits Relationship Contributor\\[sn\\_gsm\\_soc\\_bnfts.relationship\\_contributor\\]\n\n\n\nEnables users to raise Social Benefits cases on behalf of customers with whom they have relationships. This allows business stakeholder access to act as a requester on behalf of customers.\n\n\n\n- sn\\_gsm.relationship\\_contributor\n- sn\\_gsm\\_soc\\_bnfts.contributor\\_creator\n\n
\n\nsocial\\_benefits\\_agency\\_agent\\[sn\\_gsm\\_soc\\_bnfts.agency\\_agent\\]\n\n\n\nProvides users the ability to create and fulfill cases for the accounts and contacts in the agent's agency.\n\n\n\n- sn\\_gsm.agency\\_agent\n- decision\\_table\\_reader\n- contract\\_manager\n\n
\n\nsocial\\_benefits\\_agency\\_constituent\\_agent\\[sn\\_gsm\\_soc\\_bnfts.agency\\_constituent\\_agent\\]\n\n\n\nProvides users the ability to create and fulfill cases for the constituents and households in the agent's agency.\n\n\n\n- decision\\_table\\_reader\n- sn\\_gsm.agency\\_constituent\\_agent\n- contract\\_manager\n\n
\n\nsocial\\_benefits\\_agency\\_contributor\\[sn\\_gsm\\_soc\\_bnfts.agency\\_contributor\\]\n\n\n\nEnables users to request service and raise Social Benefits cases for their agency\\(business location\\). This role is agnostic to internal and external.\n\n\n\n- sn\\_gsm.government\\_agency\\_contributor\n- sn\\_gsm\\_soc\\_bnfts.contributor\\_creator\n\n
\n\nsocial\\_benefits\\_agency\\_manager\\[sn\\_gsm\\_soc\\_bnfts.agency\\_manager\\]\n\n\n\nProvides users the ability to manage data for agencies in the manager's agency hierarchy.\n\n\n\n- sn\\_gsm\\_soc\\_bnfts.agency\\_agent\n- sn\\_gsm\\_soc\\_bnfts.agency\\_manager\\_core\n- sn\\_gsm.agency\\_manager\n- sn\\_gsm\\_soc\\_bnfts.agency\\_constituent\\_agent\n\n
\n\nsocial\\_benefits\\_agency\\_manager\\_contributor\\[sn\\_gsm\\_soc\\_bnfts.agency\\_manager\\_contributor\\]\n\n\n\nManage agencies and create a case for a business, household, or constituent at the agency or any child agency.\n\n\n\n- sn\\_gsm\\_soc\\_bnfts.agency\\_contributor\n- sn\\_gsm\\_soc\\_bnfts.business\\_contributor\n- sn\\_gsm\\_soc\\_bnfts.agency\\_manager\\_core\n- sn\\_gsm\\_soc\\_bnfts.constituent\\_contributor\n- sn\\_gsm.agency\\_manager\\_contributor\n\n
\n\nsocial\\_benefits\\_agency\\_manager\\_core\\[sn\\_gsm\\_soc\\_bnfts.agency\\_manager\\_core\\]\n\n\n\nGranular role to manage agency staff registrations and staff relationships with businesses, constituents, and households for all the agencies within the hierarchy.\n\n\n\n- sn\\_gsm.agency\\_manager\\_core\n- contract\\_manager\n\n
\n\nsocial\\_benefits\\_agency\\_relationship\\_manager\\[sn\\_gsm\\_soc\\_bnfts.agency\\_relationship\\_manager\\]\n\n\n\nManages and monitors all the activities performed by the agencies. It also acts as an internal point of contact for the agencies.\n\n\n\n- sn\\_gsm\\_soc\\_bnfts.agency\\_manager\\_contributor\n- sn\\_gsm.agency\\_relationship\\_manager\n\n
\n\nsocial\\_benefits\\_business\\_agent\\[sn\\_gsm\\_soc\\_bnfts.business\\_agent\\]\n\n\n\nProvides users the ability to work on Social Benefits cases for business. It includes the ability to read/write/update all Social Benefits cases and business records.\n\n\n\n- sn\\_gsm\\_soc\\_bnfts.case\\_writer\n- sn\\_gsm\\_soc\\_bnfts.report\\_viewer\n- sn\\_gsm.business\\_agent\n- sn\\_gsm\\_soc\\_bnfts.ib\\_viewer\n\n
\n\nSocial Benefits Case Task Agent\\[sn\\_gsm\\_soc\\_bnfts.case\\_task\\_agent\\]\n\n\n\nEnables users to work on Social Benefits case tasks.\n\n\n\n- sn\\_gsm\\_soc\\_bnfts.case\\_viewer\n- sn\\_gsm\\_soc\\_bnfts.contributor\\_editor\n- sn\\_gsm.case\\_task\\_agent\n\n
\n\nSocial Benefits Constituent Agent\\[sn\\_gsm\\_soc\\_bnfts.constituent\\_agent\\]\n\n\n\nProvides users the ability to work on Social Benefits cases for all constituents. It includes the ability to read/write/update all cases and constituent records\n\n\n\n- sn\\_gsm\\_soc\\_bnfts.case\\_writer\n- sn\\_gsm\\_soc\\_bnfts.report\\_viewer\n- sn\\_gsm.constituent\\_agent\n- sn\\_gsm\\_soc\\_bnfts.ib\\_viewer\n\n
\n\nSocial Benefits Manager\\[sn\\_gsm\\_soc\\_bnfts.manager\\]\n\n\n\nProvides users the ability to manage all work performed by agents working on Social Benefits cases \\(constituent and business\\). Users with this role have the ability to read/write/update/delete all Social Benefits cases and constituent/business records.\n\n\n\n- sn\\_gsm\\_soc\\_bnfts.ib\\_admin\n- sn\\_gsm\\_soc\\_bnfts.business\\_agent\n- sn\\_gsm.government\\_service\\_manager\n- sn\\_gsm\\_soc\\_bnfts.constituent\\_agent\n- sn\\_majorissue\\_mgt.major\\_issue\\_manager\n\n
\n\nSocial Benefits Relationship Agent\\[sn\\_gsm\\_soc\\_bnfts.relationship\\_agent\\]\n\n\n\nEnables users to work on Social Benefits cases only for customers with whom they have relationships.\n\n\n\n- sn\\_gsm\\_soc\\_bnfts.report\\_viewer\n- decision\\_table\\_reader\n- sn\\_gsm.relationship\\_agent\n- contract\\_manager\n\n
\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nAdminsn\\_gsm\\_info\\_req.admin\n\n\n\nProvides delegated admin access to scoped applications created on the Information Request Playbook platform.\n\n\n\n- sn\\_gsm\\_info\\_req.manager\n- sn\\_gsm.admin\n\n
\n\nAgency Agentsn\\_gsm\\_info\\_req.agency\\_agent\n\n\n\nProvides users the ability to create and fulfill cases for the accounts and contacts in the agent's agency.\n\n\n\nsn\\_gsm.agency\\_agent\n\n
\n\nAgency Constituent Agentsn\\_gsm\\_info\\_req.agency\\_constituent\\_agent\n\n\n\nProvides users the ability to create and fulfill cases for the constituents and households in the agent's agency.\n\n\n\nsn\\_gsm.agency\\_constituent\\_agent\n\n
\n\nAgency Contributorsn\\_gsm\\_info\\_req.agency\\_contributor\n\n\n\nEnables users to request service and raise Information Request cases for their service organization \\(business location\\).\n\n\n\n- sn\\_gsm\\_info\\_req.contributor\\_creator\n- sn\\_gsm.government\\_agency\\_contributor\n\n
\n\nAgency Managersn\\_gsm\\_info\\_req.agency\\_manager\n\n\n\nProvides users the ability to manage data for agencies in the manager's agency hierarchy.\n\n\n\n- sn\\_gsm\\_info\\_req.agency\\_constituent\\_agent\n- sn\\_gsm.agency\\_manager\n- sn\\_gsm\\_info\\_req.agency\\_agent\n\n
\n\nBusiness Agentsn\\_gsm\\_info\\_req.business\\_agent\n\n\n\nProvides users the ability to work on Information Request cases for business. It includes the ability to read, write, and update all Information Request cases and business records.\n\n\n\n- sn\\_gsm.business\\_agent\n- sn\\_gsm\\_info\\_req.case\\_writer\n- sn\\_gsm\\_info\\_req.report\\_viewer\n\n
\n\nBusiness Contributorsn\\_gsm\\_info\\_req.business\\_contributor\n\n\n\nEnables users to request for service and raise Information Request cases on behalf of any business. This allow business stakeholders to act as a requester on of behalf of customers.\n\n\n\n- sn\\_gsm\\_info\\_req.contributor\\_creator\n- sn\\_gsm.business\\_contributor\n\n
\n\nCase Task Agentsn\\_gsm\\_info\\_req.case\\_task\\_agent\n\n\n\nEnables users to work on Information Request case tasks.\n\n\n\n- sn\\_gsm\\_info\\_req.case\\_viewer\n- sn\\_gsm.case\\_task\\_agent\n- sn\\_gsm\\_info\\_req.contributor\\_editor\n\n
\n\nCase Viewersn\\_gsm\\_info\\_req.case\\_viewer\n\n\n\nProvides users read only access to Information Request Case records.\n\n\n\nsn\\_gsm.case\\_viewer\n\n
\n\nCase Writersn\\_gsm\\_info\\_req.case\\_writer\n\n\n\nProvides users access to create read and update Information Request Case records.\n\n\n\n- sn\\_gsm.case\\_writer\n- sn\\_gsm\\_info\\_req.case\\_viewer\n\n
\n\nConstituent Agentsn\\_gsm\\_info\\_req.constituent\\_agent\n\n\n\nProvides users the ability to work on Information Request cases for all constituents. It includes the ability to read, write, and update all Information Request cases and constituent records.\n\n\n\n- sn\\_gsm\\_info\\_req.case\\_writer\n- sn\\_gsm\\_info\\_req.report\\_viewer\n- sn\\_gsm.constituent\\_agent\n\n
\n\nConstituent Contributorsn\\_gsm\\_info\\_req.constituent\\_contributor\n\n\n\nEnables users to request for service and raise Information Request cases on behalf of any constituent. This allows business stakeholders to act as a requestor on behalf of customers.\n\n\n\n- sn\\_gsm\\_info\\_req.contributor\\_creator\n- sn\\_gsm.constituent\\_contributor\n\n
\n\nContributor Creatorsn\\_gsm\\_info\\_req.contributor\\_creator\n\n\n\nEnables users to create Information Request cases and is included in the top-level contributor roles. It only allows record creation but does not allow visibility to a record on its own.\n\n\n\nsn\\_gsm.contributor\\_creator\n\n
\n\nContributor Editorsn\\_gsm\\_info\\_req.contributor\\_editor\n\n\n\nGrants restrictive write access to the fields on the Information Request Case form.\n\n\n\nsn\\_gsm.contributor\\_editor\n\n
\n\nRequest Managersn\\_gsm\\_info\\_req.manager\n\n\n\nProvides users the ability to manage all work performed by agents working on Information Request cases \\(constituent and business\\). Users with this role have the ability to read, write, update, and delete all Information Request service cases and constituent or business records.\n\n\n\n- sn\\_majorissue\\_mgt.major\\_issue\\_manager\n- sn\\_gsm\\_info\\_req.business\\_agent\n- sn\\_gsm.government\\_service\\_manager\n- sn\\_gsm\\_info\\_req.constituent\\_agent\n\n
\n\nRelationship Agentsn\\_gsm\\_info\\_req.relationship\\_agent\n\n\n\nEnables users to work on Information Request cases only for customers with whom they have relationships.\n\n\n\n- sn\\_gsm.relationship\\_agent\n- sn\\_gsm\\_info\\_req.report\\_viewer\n\n
\n\nRelationship Contributorsn\\_gsm\\_info\\_req.relationship\\_contributor\n\n\n\nEnables users to raise Information Request cases on behalf of customers with whom they have relationships. This allows business stakeholder access to act as a requester on behalf of customers.\n\n\n\n- sn\\_gsm.relationship\\_contributor\n- sn\\_gsm\\_info\\_req.contributor\\_creator\n\n
\n\nReport Viewersn\\_gsm\\_info\\_req.report\\_viewer\n\n\n\nProvides users access to view reports containing Information Request data.\n\n\n\nsn\\_gsm.report\\_viewer\n\n
\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nProgram Admin \\(sn\\_svc\\_appl\\_pgm\\_mg.admin\\)\n\n\n\nProvides delegated admin access to scoped applications created on the Service Applicant Program Management platform\n\n\n\nNone\n\n
\n\nGrant Program Admin \\(sn\\_svc\\_appl\\_pgm\\_mg.grant\\_program\\_admin\\)\n\n\n\nProvides access to all Grant Programs.\n\n\n\nsn\\_svc\\_appl\\_pgm\\_mg.grant\\_program\\_writer\n\n
\n\nGrant Program Director \\(sn\\_svc\\_appl\\_pgm\\_mg.grant\\_program\\_director\\)\n\n\n\nProvides access to all Grant Programs.\n\n\n\n- sn\\_gsm.government\\_service\\_manager\n- sn\\_svc\\_appl\\_pgm\\_mg.grant\\_program\\_manager\n\n
\n\nGrant Program Writer \\(sn\\_svc\\_appl\\_pgm\\_mg.grant\\_program\\_manager\\)\n\n\n\nCreates or updates Grant Programs if they are a part of.\n\n\n\n- sn\\_gsm.business\\_agent\n- sn\\_svc\\_appl\\_pgm\\_mg.grant\\_program\\_writer\n- sn\\_smart\\_asmt.assessment\\_admin\n- sn\\_svc\\_appl\\_pgm\\_mg.planning\\_item\\_writer\n- sn\\_svc\\_appl\\_pgm\\_mg.resource\\_mapping\\_writer\n- sn\\_svc\\_appl\\_pgm\\_mg.scoring\\_framework\\_writer\n- sn\\_svc\\_appl\\_pgm\\_mg.resource\\_assignment\\_writer\n- sn\\_svc\\_appl\\_pgm\\_mg.milestone\\_writer\n- sn\\_svc\\_appl\\_pgm\\_mg.resource\\_role\\_writer\n- sn\\_gsm.goal\\_viewer\n- sn\\_svc\\_appl\\_pgm\\_mg.business\\_calendar\\_entry\\_viewer\n- sn\\_svc\\_appl\\_pgm\\_mg.pace\\_reader\n- sn\\_pace.mapping\\_admin\n- sn\\_svc\\_appl\\_pgm\\_mg.scoring\\_framework\\_attribute\\_writer\n\n
\n\nGrant Program Viewer \\(sn\\_svc\\_appl\\_pgm\\_mg.grant\\_program\\_writer\\)\n\n\n\nProvides write access to Grant Program records.\n\n\n\n- sn\\_svc\\_appl\\_pgm\\_mg.grant\\_program\\_viewer\n- sn\\_svc\\_appl\\_pgm\\_mg.planning\\_item\\_writer\n\n
\n\nPlanning Item Writer \\(sn\\_svc\\_appl\\_pgm\\_mg.grant\\_program\\_viewer\\)\n\n\n\nProvides read access to Grant Program records.\n\n\n\nsn\\_svc\\_appl\\_pgm\\_mg.planning\\_item\\_viewer\n\n
\n\nPlanning Item Viewer \\(sn\\_svc\\_appl\\_pgm\\_mg.planning\\_item\\_writer\\)\n\n\n\nProvides write access to Planning Item records.\n\n\n\nsn\\_svc\\_appl\\_pgm\\_mg.planning\\_item\\_viewer\n\n
\n\nBudget Allocation Writer \\(sn\\_svc\\_appl\\_pgm\\_mg.planning\\_item\\_viewer\\)\n\n\n\nProvides read access to Planning Item records.\n\n\n\nNone\n\n
\n\n\\(sn\\_svc\\_appl\\_pgm\\_mg.budget\\_allocation\\_writer\\)\n\n\n\nProvides write access to Budget Allocation records.\n\n\n\nsn\\_svc\\_appl\\_pgm\\_mg.budget\\_allocation\\_viewer\n\n
\n\n\\(sn\\_svc\\_appl\\_pgm\\_mg.budget\\_allocation\\_viewer\\)\n\n\n\nProvides read access to Budget Allocation records.\n\n\n\nNone\n\n
\n\n\\(sn\\_svc\\_appl\\_pgm\\_mg.milestone\\_writer\\)\n\n\n\nProvides write access to Milestone records.\n\n\n\nsn\\_svc\\_appl\\_pgm\\_mg.milestone\\_viewer\n\n
\n\n\\(sn\\_svc\\_appl\\_pgm\\_mg.milestone\\_viewer\\)\n\n\n\nProvides read access to Milestone records.\n\n\n\nNone\n\n
\n\nResource Assignment Writer \\(sn\\_svc\\_appl\\_pgm\\_mg.resource\\_assignment\\_writer\\)\n\n\n\nProvides write access to Resource Assignment records.\n\n\n\nsn\\_svc\\_appl\\_pgm\\_mg.resource\\_assignment\\_viewer\n\n
\n\nResource Assignment Viewer \\(sn\\_svc\\_appl\\_pgm\\_mg.resource\\_assignment\\_viewer\\)\n\n\n\nProvides read access to Resource Assignment records.\n\n\n\nNone\n\n
\n\nInformational Resource Mapping Writer \\(sn\\_svc\\_appl\\_pgm\\_mg.resource\\_mapping\\_writer\\)\n\n\n\nProvides write access to Informational Resource Mapping records.\n\n\n\nsn\\_svc\\_appl\\_pgm\\_mg.resource\\_mapping\\_viewer\n\n
\n\nInformational Resource Mapping Viewer \\(sn\\_svc\\_appl\\_pgm\\_mg.resource\\_mapping\\_viewer\\)\n\n\n\nProvides read access to Informational Resource Mapping records.\n\n\n\nNone\n\n
\n\nResource Role Writer \\(sn\\_svc\\_appl\\_pgm\\_mg.resource\\_role\\_writer\\)\n\n\n\nProvides write access to Resource Role records.\n\n\n\nsn\\_svc\\_appl\\_pgm\\_mg.resource\\_role\\_viewer\n\n
\n\nResource Role Viewer \\(sn\\_svc\\_appl\\_pgm\\_mg.resource\\_role\\_viewer\\)\n\n\n\nProvides read access to Resource Role records.\n\n\n\nNone\n\n
\n\nScoring Framework Writer \\(sn\\_svc\\_appl\\_pgm\\_mg.scoring\\_framework\\_writer\\)\n\n\n\nProvides write access to Scoring Framework records.\n\n\n\nsn\\_svc\\_appl\\_pgm\\_mg.scoring\\_framework\\_viewer\n\n
\n\nScoring Framework Viewer \\(sn\\_svc\\_appl\\_pgm\\_mg.scoring\\_framework\\_viewer\\)\n\n\n\nProvides read access to Scoring Framework records.\n\n\n\nNone\n\n
\n\nScoring Framework Attribute Writer \\(sn\\_svc\\_appl\\_pgm\\_mg.scoring\\_framework\\_attribute\\_writer\\)\n\n\n\nProvides write access to Scoring Framework Attributes records.\n\n\n\nsn\\_svc\\_appl\\_pgm\\_mg.scoring\\_framework\\_attribute\\_viewer\n\n
\n\nScoring Framework Attribute Viewer \\(sn\\_svc\\_appl\\_pgm\\_mg.scoring\\_framework\\_attribute\\_viewer\\)\n\n\n\nProvides read access to Scoring Framework Attributes records.\n\n\n\nNone\n\n
\n\nBusiness Calendar Entry Viewer \\(sn\\_svc\\_appl\\_pgm\\_mg.business\\_calendar\\_entry\\_viewer\\)\n\n\n\nProvides read access to Business Calendar Entry and Business Calendar Entry Name tables.\n\n\n\nNone\n\n
\n\nPace Reader \\(sn\\_svc\\_appl\\_pgm\\_mg.pace\\_reader\\)\n\n\n\nProvides read access to PaCE records.\n\n\n\nNone\n\n
\n\nReport Viewer \\(sn\\_svc\\_appl\\_pgm\\_mg.report\\_viewer\\)\n\n\n\nProvides users the access to view reports of Program records.\n\n\n\nNone\n\n
## Roles by Plugin\n\n\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\n\\(sn\\_svc\\_appl\\_info.admin\\)\n\n\n\nProvides delegated admin access to scoped applications created on the Service Application Information.\n\n\n\n- sn\\_svc\\_appl\\_info.point\\_in\\_time\\_content\\_admin\n- sn\\_svc\\_appl\\_info.applicant\\_admin\n- sn\\_svc\\_appl\\_info.financial\\_details\\_admin\n\n
\n\n\\(sn\\_svc\\_appl\\_info.applicant\\_admin\\)\n\n\n\nProvides create,read,write and delete access to applicant records.\n\n\n\nsn\\_svc\\_appl\\_info.applicant\\_writer\n\n
\n\n\\(sn\\_svc\\_appl\\_info.applicant\\_viewer\\)\n\n\n\nProvides read access to applicant records.\n\n\n\n \n\n
\n\n\\(sn\\_svc\\_appl\\_info.applicant\\_writer\\)\n\n\n\nProvides create,read and write access to applicant records.\n\n\n\nsn\\_svc\\_appl\\_info.applicant\\_viewer\n\n
\n\n\\(sn\\_svc\\_appl\\_info.financial\\_details\\_admin\\)\n\n\n\nProvides create,read,write and delete access to financial details records.\n\n\n\nsn\\_svc\\_appl\\_info.financial\\_details\\_writer\n\n
\n\n\\(sn\\_svc\\_appl\\_info.financial\\_details\\_viewer\\)\n\n\n\nProvides read access to financial details records.\n\n\n\nNone\n\n
\n\n\\(sn\\_svc\\_appl\\_info.financial\\_details\\_writer\\)\n\n\n\nProvides create,read and write access to financial details records.\n\n\n\nsn\\_svc\\_appl\\_info.financial\\_details\\_viewer\n\n
\n\n\\(sn\\_svc\\_appl\\_info.point\\_in\\_time\\_content\\_admin\\)\n\n\n\nProvides create,read, write and delete access to point-in-time content records.\n\n\n\nsn\\_svc\\_appl\\_info.point\\_in\\_time\\_content\\_writer\n\n
\n\n\\(sn\\_svc\\_appl\\_info.point\\_in\\_time\\_content\\_viewer\\)\n\n\n\nProvides read access to point-in-time content records.\n\n\n\nNone\n\n
\n\n\\(sn\\_svc\\_appl\\_info.point\\_in\\_time\\_content\\_writer\\)\n\n\n\nProvides create,read and write access to point-in-time content records.\n\n\n\nsn\\_svc\\_appl\\_info.point\\_in\\_time\\_content\\_viewer\n\n
\n\n\\(sn\\_svc\\_appl\\_info.report\\_viewer\\)\n\n\n\nProvides users the access to view reports on the Service Applicant Information platform.\n\n\n\nNone\n\n
|Role|Description|Persona|\n|----|-----------|-------|\n|sn\\_pace.execution\\_reader|A read-only user with view-only access. This user can view policies, categories, and executions.|Policy user, internal auditor.|\n|sn\\_pace.code\\_reader|Can review PaCE versions, policy code, and run tests.|Internal auditor|\n|sn\\_pace.code\\_editor|This user has all the sn\\_pace\\_code\\_reader permissions plus the ability to create PaCE policy versions.|Policy developer|\n|sn\\_pace.policy\\_reader|This user has all the sn\\_pace\\_code\\_reader permissions plus the ability to review policy details and mapping information.|Policy user, internal auditor|\n|sn\\_pace.policy\\_editor|This user has all the sn\\_pace\\_policy\\_reader and sn\\_pace.code\\_editor permissions plus the ability to create policies and mappings.|Policy developer|\n|sn\\_pace.mapping\\_admin|This user can map policies and edit config parameters for policy mappings.|Mapping admin|\n|sn\\_pace.admin|This user has the permissions of all the other roles plus the ability to create categories, policies, mappings, and code.|Policy admin|\n|sn\\_pace.super\\_admin|This user has all the sn\\_pace.admin role permissions across all calling services.|Not applicable|\n|Maint role|Internal user who can create default content.|Not applicable|\n\n## Granular roles\n\nYou can use predefined functional and granular roles installed with Public Sector Digital Services to establish relationships between users and public sector entities. These functional and granular roles provide different levels of access to public sector data.\n\n- Functional roles: A set of roles required to perform a function or meaningful action that requires access on multiple entities.\n- Granular roles: Roles that provide access to cases, services used, and related public sector entities. One or more granular roles can be bundled together as a functional role.\n\nA granular model controls access to data through UI-based interactions by granting the appropriate level of access to the corresponding public sector entities. With this functionality, each role is associated with a set of privileges or responsibilities that determine users' access to information via forms, lists, and application features. You can have fine-grained access control by setting granular policies that authorize individuals to access the information needed to work efficiently and effectively, ultimately helping improve the constituent experience.\n\n**Note:** Role-based access controls govern UI interactions. They do not restrict access by users with system-level scripting privileges or elevated platform roles. These roles control access to public sector data through UI-based features such as forms and lists.\n\nFor example, if you extend the Government Service Case table or other tables in the Public Sector Digital Services app, you must replicate the access control lists for the extended tables. You can assign granular roles to public sector users to control access to those extended tables.\n\n\n
\n\nRole title \\[name\\]\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\ncase\\_create\\_granular\\[sn\\_gsm.case\\_create\\_granular\\]\n\n\n\nProvides constituents or business stakeholders with granular create access to government service cases.\n\n\n\nsn\\_gsm.case\\_read\\_granular\n\n
\n\ncase\\_read\\_granular\\[sn\\_gsm.case\\_read\\_granular\\]\n\n\n\nProvides constituents or business stakeholders with granular read access to government service cases.\n\n\n\nsn\\_customerservice.case\\_read\\_granular\n\n
\n\ncase\\_write\\_granular\\[sn\\_gsm.case\\_write\\_granular\\]\n\n\n\nProvides constituents or business stakeholders with granular write access to government service cases.\n\n\n\n- sn\\_gsm.case\\_create\\_granular\n- sn\\_gsm.case\\_read\\_granular\n\n
\n\nservice\\_received\\_read\\_granular\\[sn\\_gsm.service\\_received\\_read\\_granular\\]\n\n\n\nProvides constituents or business stakeholders with granular read access to services-received records.\n\n\n\nsn\\_install\\_base.sold\\_product\\_read\\_granular\n\n
\n\nLicense & Permits Install base read granular\\[sn\\_gsm\\_lic\\_prmt.ib\\_read\\_granular\\]\n\n\n\nProvides granular read access to issued License and Permits.\n\n\n\n- sn\\_install\\_base.install\\_base\\_read\\_granular\n- sn\\_gsm.business\\_contact\n\n- sn\\_gsm.constituent\n\n
\n\ncase\\_admin\\[sn\\_gsm\\_icm.case\\_admin\\]\n\n\n\nProvides read and write access to all the investigative cases.\n\n\n\n- sn\\_gsm\\_icm.case\\_writer\n\n- sn\\_gsm\\_icm.case\\_viewer\n- sn\\_gsm\\_icm.event\\_writer\n- sn\\_gsm\\_icm.entity\\_writer\n- sn\\_gsm\\_icm.report\\_viewer\n\n
## Business Stakeholder Roles\n\nBusiness Stakeholder for Public Sector Digital Services includes plugins and roles that provide access to business stakeholder features.\n\nAdmins with access to Business Stakeholder can provide Business Stakeholder users with the rights to the following actions:\n\n- Create cases on behalf of a business or an agency \\(service organization\\)\n- View cases, case tasks, and business data.\n- Approve requests.\n\n\n
\n\nRole\n\n\n\nDescription\n\n\n\nContains roles\n\n\n\nPlugin\n\n\n\nUser type\n\n
\n\nConstituent contributor\\[sn\\_gsm.constituent\\_contributor\\]\n\n\n\nEnables users to request services and raise government service cases on behalf of any constituent.\n\n\n\n- sn\\_customerservice.consumer\\_contributor\n- sn\\_gsm.contributor\\_creator\n\n\n\ncom.sn\\_public\\_sector\\_digital\\_services\\_core\n\n\n\nInternal and external\n\n
\n\nBusiness contributor\\[sn\\_gsm.business\\_contributor\\]\n\n\n\nEnables business stakeholders to request services and raise government service cases on behalf of any business.\n\n\n\n- sn\\_customerservice.relationship\\_contributor\n- sn\\_gsm.contributor\\_creator\n\n\n\ncom.sn\\_public\\_sector\\_digital\\_services\\_core\n\n\n\ninternal and external\n\n
\n\nRelationship contributor\\[sn\\_gsm.relationship\\_contributor\\]\n\n\n\nEnables business stakeholders to raise government service cases on behalf of customers with which they have a relationship.\n\n\n\n- sn\\_customerservice.relationship\\_contributor\n- sn\\_gsm.contributor\\_creator\n\n\n\ncom.sn\\_public\\_sector\\_digital\\_services\\_core\n\n\n\nInternal and external\n\n
\n
\n\nRole\n\n\n\nDescription\n\n\n\nContains roles\n\n\n\nPlugin\n\n\n\nUser type\n\n
\n\nAgency contributor\\[sn\\_gsm.agency\\_contributor\\]\n\n\n\nEnables agency agents to request services and raise government service cases on behalf of the agency.\n\n\n\n- sn\\_customerservice.service\\_organization\\_contributor\n- sn\\_gsm.contributor\\_creator\n\n\n\nAgency Support Model \\(com.sn\\_agency\\_support\\_model\\)\n\n\n\nInternal and external\n\n
\n\nSocial Benefits Business Contributor\\[sn\\_gsm\\_soc\\_bnfts.business\\_contributor\\]\n\n\n\nEnables users to request service and raise Social Benefits cases on behalf of any business. This allows business stakeholders to act as a requester on behalf of customers.\n\n\n\n- sn\\_gsm.business\\_contributor\n- sn\\_gsm\\_soc\\_bnfts.contributor\\_creator\n\n\n\n \n\n\n\n \n\n
\n
\n\nRole\n\n\n\nDescription\n\n\n\nContains roles\n\n\n\nPlugin\n\n\n\nUser type\n\n
\n\nCase viewer\\[sn\\_gsm.case\\_viewer\\]\n\n\n\nProvides agents with read-only access to government service cases.\n\n\n\nNone\n\n\n\ncom.sn\\_public\\_sector\\_digital\\_services\\_core\n\n\n\nInternal\n\n
\n\nConstituent viewer\\[sn\\_gsm.constituent\\_viewer\\]\n\n\n\nProvides agents with read-only access to constituent records.\n\n\n\nsn\\_customerservice.customer\\_data\\_viewer\n\n\n\ncom.sn\\_public\\_sector\\_digital\\_services\\_core\n\n\n\nInternal\n\n
\n\nBusiness viewer\\[sn\\_gsm.business\\_viewer\\]\n\n\n\n \n\n\n\nNone\n\n\n\ncom.sn\\_public\\_sector\\_digital\\_services\\_core\n\n\n\nInternal\n\n
\n\nServices offered viewer\\[sn\\_gsm.service\\_offered\\_viewer\\]\n\n\n\nProvides users with read-only access to services offered records and services received records.\n\n\n\nsn\\_customerservice.customer\\_data\\_viewer\n\n\n\ncom.sn\\_public\\_sector\\_digital\\_services\\_core\n\n\n\nInternal\n\n
\n\nGovernment services received viewer\\[sn\\_gsm.service\\_received\\_viewer\\]\n\n\n\nProvides users with read-only access to services received records.\n\n\n\nNone\n\n\n\ncom.sn\\_public\\_sector\\_digital\\_services\\_core\n\n\n\nInternal\n\n
\n
\n\nRole\n\n\n\nDescription\n\n\n\nContains roles\n\n
\n\nreport\\_viewer\\[sn\\_gsm.report\\_viewer\\]\n\n\n\nEnables users to view reports on the Public Sector Digital Services platform.\n\n\n\nNone\n\n
\n\ngrant\\_management\\_report\\_viewersn\\_gsm\\_grnt\\_mgmt.report\\_viewer\n\n\n\nEnables users to view reports about the grants management playbooks.\n\n\n\nsn\\_gsm.report\\_viewer\n\n
\n\nLicense & Permit Report Viewer\\[sn\\_gsm\\_lic\\_prmt.report\\_viewer\\]\n\n\n\nEnables users to view reports on the Public Sector Digital Services platform.\n\n\n\nsn\\_gsm.report\\_viewer\n\n
\n\nsocial\\_benefit\\_report\\_viewer\\[sn\\_gsm\\_soc\\_bnfts.report\\_viewer\\]\n\n\n\nProvides users access to view reports Social Benefits Playbook.\n\n\n\nsn\\_gsm.report\\_viewer\n\n
\n\n\\(sn\\_svc\\_appl\\_info.report\\_viewer\\)\n\n\n\nProvides users the access to view reports on the Service Applicant Information platform.\n\n\n\nNone\n\n
**Note:** Customers who have purchased a Public Sector Digital Services subscription can provide Business Stakeholder users with rights to actions listed under [Business Stakeholder for Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/business-stakeholder-for-csm.md).\n\n**Parent Topic:**[Components and Roles installed with Public Sector Digital Services Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/government-industry/installed-with-public-sector-digital-services-core.md)\n\n"}}