| \n\nEnable day level configuration\n\n | \n\nOption to configure different schedule on a day level when booking appointments.\n\n |
| \n\nActive\n\n | \n\nActivates appointment booking for the service.\n\n**Note:** If deactivated, customers cannot schedule appointments for the service but can still create work orders.\n\n |
| \n\nGeneral Information\n\n |
| \n\nName\n\n | \n\nName to identify the service configuration.\n\n |
| \n\nConfiguration\n\n | \n\nName of the appointment booking configuration associated with this service. This field is automatically set to the selected appointment booking configuration.\n\n |
| \n\nAvailability Table\n\n | \n\nTable that is used to calculate appointment availability. The default is the Appointment \\[sn\\_hcls\\_appointment\\] table.\n\n |
| \n\nHoliday Schedule\n\n | \n\nHoliday schedule to use when determining appointment availability.\n\n Click the lookup icon \\(\\[Omitted image \"lookup-using-list.png\"\\] Alt text: Lookup using list icon.\\) and select a schedule from the Schedules list.\n\n The appointment booking feature evaluates the holiday schedule when determining the number of available appointments and excludes any day in the schedule that is set to **Exclude**. For more information, see [Holidays](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_Holidays.md).\n\n |
| \n\nCatalog Information\n\n |
| \n\nCatalog Item\n\n | \n\nService in the service catalog for which this appointment booking configuration is being created.\n\n Click the lookup icon \\(\\[Omitted image \"lookup-using-list.png\"\\] Alt text: Lookup using list icon.\\) and select a service from the Record Producers list.\n\n By default, the application includes the **Program service appointment** record producer for the **Program service appointment** configuration.\n\n |
| \n\nLocation\n\n | \n\nField in the record provider that determines the appointment location.\n\n |
| \n\nTimezone\n\n | \n\nAppointment window based on the **Timezone** field specified in the patient record or the location where the appointment for the training task is scheduled.\n\n |
| \n\nAppointment is mandatory\n\n | \n\nOption to make creating an appointment when requesting the service as a requirement.\n\n |
| \n\nUser contact\n\n | \n\nField on the record provider that determines who the appointment is being created for.\n\n A reference field that looks for a `sys_user` variable and sets the variable on the record producer; for example, **Patient**.\n\n |
| \n\nBooking\n\n |
| \n\nAppointments per window\n\n | \n\nNumber of available appointments for each configured appointment time slot.\n\n The numeric value you enter determines the number of available appointments that are displayed on the Select Appointment window.\n\n |
| \n\nLead time\n\n | \n\nNumber of hours or days from the current time after which an appointment can be booked for this service.\n\n |
| \n\nFuture bookable max days\n\n | \n\nNumber of days prior to the current day for which an appointment can be booked for this service.\n\n |
| \n\nReschedule/Cancel by time\n\n | \n\nNumber of hours or days prior to an appointment start time that are required for an appointment to be canceled or rescheduled.\n\n If a patient attempts to cancel or reschedule an appointment within this number of hours, the **Cancel** button is not available.\n\n |
| \n\nAppointments\n\n |
| \n\nAppointment window\n\n | \n\nDuration of the appointment window.\n\n**Note:** Allow enough time for the training to be started and completed within this window.\n\n |
| \n\nWork duration\n\n | \n\nAmount of time required to complete all tasks created by the record producer.\n\n |
| \n\nTravel duration \\(round trip\\)\n\n | \n\nAverage travel time required for an agent. This field is not used in Patient Support Services.\n\n |
| \n\nDaily Schedule\n\n |
| \n\nBookable days\n\n | \n\nDays of the week for which appointments can be booked.\n\n |
| \n\nDaily start time\n\n | \n\nEarliest start time for an appointment window in a workday.\n\n |
| \n\nDaily end time\n\n | \n\nLatest end time for an appointment window in a workday.\n\n |
| \n\nInclude daily break\n\n | \n\nOption for scheduling a break for each bookable day.\n\n If you select the **Include daily break** check box, you can then specify the break start and end times in the boxes that appear.\n\n |
| \n\nAppointment booking preview\n\n | \n\nPreview of the appointment windows and times based on the selected start and end times, break time, and appointment window.\n\n |
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