{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":23434,"path":"intelligent-experiences/grc-remediation-tasks-ai-agent.md","title":"Remediation tasks AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Remediation tasks AI agent\n\nThis AI agent identifies the remediation tasks for resolving an issue by referencing the action plan field on the issue record.\n\n## Workflow\n\nThe agent helps users complete tasks related to remediation tasks.\n\n1.  Fetch the sn\\_grc\\_issue sys\\_id or number from the memory, or ask for the issue number.\n2.  Use the Suggest remediation tasks for the issue tool to generate recommendations.\n3.  Ask the user to accept, edit, or dismiss the suggestions.\n4.  If the user chooses to edit the suggestions, refine them based on feedback.\n5.  If the user accepts the suggestions, create the remediation tasks.\n6.  End flow when tasks are complete or the user dismisses suggestions.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Flow Action**\n\nCreate remediation task\n\n-   **Generative AI skill**\n\nSuggest remediation tasks for the issue\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsn\\_grc\\_genai.issue\\_aiagent\\_user\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nsn\\_grc.business\\_user, 90c5d097533320101d7dddeeff7b126e, sn\\_grc.compliance\\_assurance\\_business\\_user, sn\\_grc\\_genai.issue\\_aiagent\\_user, sn\\_grc.user, snc\\_required\\_script\\_writer\\_permission\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nOptimize GRC issue resolution\n\n</td></tr></tbody>\n</table>For more information on Governance, Risk, and Compliance, see [Governance, Risk, and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/r_WhatIsGRC.md)\n\n**Parent Topic:**[Governance, Risk, and Compliance AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/grc-ai-agents-overview.md)\n\n"}}