{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":23498,"path":"intelligent-experiences/inth-csdv2-catalog-item-creation-ai-agent.md","title":"Catalog item creation AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Catalog item creation AI agent\n\nThis AI agent creates service catalog items for applications from Microsoft Intune, Jamf, and Microsoft Endpoint Configuration Manager. It configures the software model, identifies or creates the target groups or collections, and creates the software configuration and catalog item.\n\n## Workflow\n\nThe agent helps the user create a service catalog item for an application that is managed in Microsoft Intune, Jamf, or Microsoft Endpoint Configuration Manager.\n\n1.  Ask the user for the application name if they haven't provided it.\n2.  Look up the application and, if several match, show them grouped by provider and server and ask the user to choose one.\n3.  Identify the software model type and configure a Client Software Distribution software model, or ask the user to choose a Software Asset Management software model.\n4.  Find the install and, where applicable, uninstall groups or collections for the application's provider, and ask the user to choose one when several are found.\n5.  Offer to create a group or collection when none exists, collecting the required details such as type, limiting collection, deploy purpose, and enforcement deadline.\n6.  For Microsoft Intune applications, ask whether the deployment is user-based or device-based.\n7.  Create the software configuration and the catalog item, and report the catalog item's sys\\_id to the user.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Flow Actions**\n\nCreate Jamf Catalog item\n\nCreate Microsoft Endpoint Configuration Manager Catalog Item\n\nCreate Microsoft Intune Catalog item\n\nLook up Jamf Target groups\n\n-   **Scripts**\n\nIdentify Software model\n\nLook up Computer Target group by Name\n\nLook up Mobile Target Group by Name\n\nLook up User Target Group by Name\n\n-   **Subflows**\n\nConfigure CSD Software model\n\nConfigure Jamf Target group\n\nConfigure Microsoft Endpoint Configuration Manager Collection\n\nConfigure Microsoft Intune group\n\nConfigure SAM Software model\n\nCreate Jamf Software configuration\n\nCreate Microsoft Endpoint Configuration Manager Software Configuration\n\nCreate Microsoft Intune Software configuration\n\nLook up Applications\n\nLook up Microsoft Endpoint Configuration Manager Collection\n\nLook up Microsoft Intune groups\n\nLook up SAM Software models\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsn\\_csd.CSD Admin\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nsn\\_csd.CSD Admin\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nNot applicable.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Client Software Distribution 2.0 AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-csdv2-ai-agents-overview.md)\n\n**Related topics**  \n\n\n[Client Software Distribution 2.0 application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/csd-app-2.md)\n\n[Integration Hub solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/solutions.md)\n\n"}}