{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":23662,"path":"intelligent-experiences/inth-okta-okta-user-management-ai-agent.md","title":"Okta user management AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Okta user management AI agent\n\nThis AI agent manages the Okta user lifecycle. It creates, activates, deactivates, suspends, unsuspends, and deletes users, restarts activation, clears sessions, checks lock status, and looks up users, profiles, and account details.\n\n## Workflow\n\nThe agent helps the user manage Okta user accounts.\n\n1.  Ask the user what they want to do and collect the details the action needs, such as the user.\n2.  Look up users, a user's Okta ID, profile, or account details.\n3.  Check whether a user's account is locked.\n4.  Create a new user, activate one, or restart activation.\n5.  Suspend or unsuspend a user, or clear a user's sessions.\n6.  Deactivate or delete a user.\n7.  Report the outcome to the user, including details of any error.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Flow Actions**\n\nActivate User\n\nClear User Session\n\nCreate User\n\nDeactivate User\n\nDelete User\n\nIs User Account Locked\n\nLook up Okta User ID\n\nLook up User Account Details by User ID\n\nLook up User Profile by User ID\n\nLook up Users Stream\n\nRestart User Activation\n\nSuspend User\n\nUnsuspend User\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsnc\\_internal\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nsnc\\_internal\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nNot applicable.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Okta Spoke AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-okta-ai-agents-overview.md)\n\n**Related topics**  \n\n\n[Okta Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/okta-v2-spoke.md)\n\n[Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md)\n\n"}}