{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":23680,"path":"intelligent-experiences/inth-pagerduty-pagerduty-team-management-ai-agent.md","title":"PagerDuty team management AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# PagerDuty team management AI agent\n\nThis AI agent manages PagerDuty teams. It creates, updates, and deletes teams, adds and removes users and escalation policies, and looks up teams, their users, and their subscriptions.\n\n## Workflow\n\nThe agent helps the user manage PagerDuty teams and their membership.\n\n1.  Ask the user what they want to do and collect the details the action needs, such as the team, user, or escalation policy.\n2.  Look up a team by ID, list teams, or list a team's users and subscriptions.\n3.  Create a new team or update an existing team's details.\n4.  Add a user to a team or remove a user from it.\n5.  Add an escalation policy to a team or remove it.\n6.  Delete a team.\n7.  Report the outcome to the user, including details of any error.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Flow Actions**\n\nAdd Escalation Policy to Team\n\nAdd User to Team\n\nCreate Team\n\nDelete Team\n\nLook up Subscriptions in Team\n\nLook up Team by ID\n\nLook up Teams Stream\n\nLook up Users in Team\n\nRemove Escalation Policy from Team\n\nRemove User from Team\n\nUpdate Team\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsnc\\_internal\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nsnc\\_internal\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nNot applicable.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[PagerDuty Spoke AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-pagerduty-ai-agents-overview.md)\n\n**Related topics**  \n\n\n[PagerDuty Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/pagerduty-spoke.md)\n\n[Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md)\n\n"}}