{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":23743,"path":"intelligent-experiences/itam-asset-next-best-action-ai-agent.md","title":"Asset next best action AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Asset next best action AI agent\n\nThis AI agent validates task numbers, identifies task types, and routes workflows to the correct specialized agent for troubleshooting or repair. It processes one task at a time for accurate handling of hardware asset repair order tasks.\n\n## Workflow\n\nThe agent identifies a repair order task type and routes the work to the appropriate specialized agent for completion.\n\n1.  Verify that a repair order task number is provided, prompting the user if it is missing.\n2.  Retrieve the task details and perform validation to confirm the task name, asset information, and status.\n3.  If validation returns an error, inform the user and end execution.\n4.  Display the identified task details to the user, including the task name, asset model, and manufacturer.\n5.  Route to the appropriate workflow: if the task name is Troubleshoot Asset, invoke the evaluate asset AI agent; if the task name is Repair Asset, invoke the repair asset AI agent.\n6.  Terminate the workflow after the appropriate section has completed execution.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Script**\n\nGet task details and perform validation\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\ninventory\\_user\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\ninventory\\_user, 8c5ce94b77ac4210fa3fca22fe5a994b\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nEnable the AI agent for the ServiceNow Otto panel.\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\n-   Help repair enterprise assets\n-   Help repair hardware assets\n\n</td></tr></tbody>\n</table>Learn more about Asset Management at [Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/asset-management-landing-page.md).\n\n**Parent Topic:**[Asset Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/itam-ai-agents-overview.md)\n\n"}}