{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":23744,"path":"intelligent-experiences/itam-asset-sourcing-ai-agent.md","title":"Asset sourcing AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Asset sourcing AI agent\n\nThis AI agent helps source a requested item by generating and executing sourcing plans through consumption, transfer, and purchase. The agent creates plans autonomously or with user guidance, coordinates with external agents for transfer and purchase orders, and validates sourcing status throughout the process.\n\n## Workflow\n\nThe agent sources a requested item by executing three independent flows in sequence: auto source, guided source, and user input source.\n\n1.  Verify that a requested item number is provided and retrieve the item details, including quantity and model name.\n2.  Attempt to source the item automatically using the auto source plan flow, consuming, transferring, or purchasing assets as determined by the generated plan.\n3.  If the item is not fully sourced, generate a guided source plan, present it to the user for confirmation, and execute the approved plan steps.\n4.  If the item still requires sourcing, generate a user input source plan and prompt the user to confirm transfer and purchase actions as needed.\n5.  Validate the sourcing status after each phase and notify the user when all requested quantity has been sourced or if quantity remains outstanding.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Scripts**\n\nAuto consume the assets for the requested items\n\nConsume the assets for the requested items\n\nFetch the details of the requested item\n\nGenerate auto source plan for the requested item\n\nGenerate guided source plan for the requested item\n\nGenerate user input plan for the requested item\n\nValidate the source plan\n\nValidate the sourcing status of requested item\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nprocurement\\_user\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nprocurement\\_user, sn\\_request\\_write\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nNot defined.\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nHelp manage enterprise asset requests\n\n</td></tr></tbody>\n</table>Learn more about Asset Management at [Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/asset-management-landing-page.md).\n\n**Parent Topic:**[Asset Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/itam-ai-agents-overview.md)\n\n"}}