{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":24276,"path":"intelligent-experiences/plat-not-email-generator-agent-ai-agent.md","title":"Email generator AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Email generator AI agent\n\nThis AI agent composes and sends emails \\(including new messages or replies\\) based on the provided context.\n\n## Workflow\n\nThe agent can either send the email or save it as a draft.\n\n1.  Based on the context provided, analyze the context and determine the intended action \\(either send email or save a draft\\).\n2.  Analyze the context to determine the type of the email: either New or Reply.\n3.  Verify that all required parameters corresponding to the determined action and type are explicitly present in the provided input or current conversation context. For example, recipient information and email sys\\_id.\n4.  Determine the primary goal and business-appropriate purpose for the email.\n5.  Construct the email.\n6.  Execute the final action with all inputs.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Scripts**\n\nSave Email Draft\n\nSend Email\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsnc\\_external, snc\\_internal\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nemail\\_generator\\_ai\\_user, sn\\_notif\\_agents.email\\_generator\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nIntent to Action\n\n</td></tr></tbody>\n</table>Learn more about Notifications in [Notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/notifications.md).\n\n**Parent Topic:**[Notifications AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-notifications-ai-agents-overview.md)\n\n"}}