{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":24435,"path":"intelligent-experiences/servicenow-lens/servicenow-lens-features.md","title":"ServiceNow AI Lens features","bundle":null,"doc_type":null,"release":"australia","body":"\n# ServiceNow AI Lens features\n\nLearn about the various ServiceNow AI Lens features to help you get started with analyzing and gathering insights from the visual data.\n\nServiceNow AI Lens offers the following features:\n\n-   **Capture data**\n\n    Scan and get actionable insights from visual data such as images, scanned handwritten notes, Excel sheets, web pages, or any document that provides visual data.\n\n    For example, ServiceNow AI Lens can scan an email and auto-fill the fields on the Incident form.\n\n    \\[Omitted image \"lens-scanner-incident-capture.png\"\\] Alt text: Scan and capture data from screenshot\n\n-   **Use ServiceNow AI Lens from your browser or the desktop application**\n\n    Get started with ServiceNow AI Lens directly from your browser — no downloading or installation required. Capture your screen or upload one or more files, and let ServiceNow AI Lens analyze the contents and auto-fill your form fields. For the full range of capabilities, open the ServiceNow AI Lens desktop application if it is already installed, or download and install it.\n\n    \\[Omitted image \"lens-feature-lite.png\"\\] Alt text: Capture browser contents\n\n    \\[Omitted image \"lens-browser-upload-file-window.png\"\\] Alt text: Upload files using a browser.\n\n-   **Upload files**\n\n    Get actionable insights from the files that you upload. You can upload files by adding or dragging and dropping.\n\n    For example, upload copies of all expense bills from your business trips in the last six months. Instruct ServiceNow AI Lens to organize the expense amounts under their respective headings such as food, airfare, cab, and laundry.\n\n    \\[Omitted image \"lens-feature-upload-files.png\"\\] Alt text: File upload window\n\n-   **Provide instructions to analyze data in a specific way**\n\n    Provide instructions to analyze the data in the screenshots or files after selecting the Edit \\(\\[Omitted image \"lens-instructions-icon.png\"\\] Alt text: Edit icon\\) icon and entering additional instructions. For example, you can capture screenshots or upload copies of expense bills from your business trips in the last six months. Provide instructions to arrange the expense bill amounts by date and expense category.\n\n    \\[Omitted image \"lens-scanner-additional-instructions.png\"\\] Alt text: Field to provide additional instructions.\n\n    \\[Omitted image \"lens-prev-window-instructions.png\"\\] Alt text: Provide instructions after capturing screenshots or uploading files\n\n-   **Capture multiple screenshots**\n\n    Capture multiple screenshots to analyze and gather data from various images.\n\n    For example, ServiceNow AI Lens can scan multiple bills so that you can submit a consolidated invoice report.\n\n    \\[Omitted image \"lens-scanner-multiple-scrnshts-capturd.png\"\\] Alt text: Icon showing the number of screenshots captured\n\n    \\[Omitted image \"lens-scanner-analyze-multiple-scrns.png\"\\] Alt text: Preview window showing consolidated summary.\n\n-   **Launch from ServiceNow instance**\n\n    Launch ServiceNow AI Lens from a ServiceNow instance to fill the extracted data automatically into the form fields while you’re creating or updating records.\n\n    \\[Omitted image \"luanch-from-sn-instance.png\"\\] Alt text: Create with Lens button on the ServiceNow instance.\n\n    \\[Omitted image \"update-with-lens.png\"\\] Alt text: Update with Lens button on the ServiceNow instance.\n\n-   **Use Lens actions to customize Lens behavior**\n\n    You can use Lens actions that define Lens behavior depending on how ServiceNow AI Lens is triggered and what context is set. You can define default instructions, trigger options, custom context, transform response logic, and post processing instructions for the Lens execution. With Lens actions, you can customize how a classic form is auto-filled using ServiceNow AI Lens or what data must be extracted for preview and post process the LLM response. For more information, see [Customize ServiceNow AI Lens behavior by creating a Lens action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/servicenow-lens-actions.md).\n\n    For example, you can define a Lens action that is used when Lens is triggered from an instance to populate a form of a particular table. You can also define which form fields must be populated.\n\n    \\[Omitted image \"lens-action-overview.png\"\\] Alt text: Home screen showing Lens actions\n\n-   **Auto-map Excel sheet column headers with ServiceNow table columns**\n\n    Define a Lens action that specifically lets ServiceNow AI Lens to auto-map the column headers of an Excel sheet with the columns of a ServiceNow table. Review and update the mapping, if required, and then insert the Excel sheet data into the table.\n\n    \\[Omitted image \"lens-feature-excel-mapping.png\"\\] Alt text: Excel sheet column headers auto-mapped with table columns\n\n-   **ServiceNow AI Lens in Virtual Agent**\n\n    Trigger ServiceNow AI Lens from a Virtual Agent conversation by using ServiceNow AI Lens topic in Virtual Agent. For more information, see [Enabling ServiceNow AI Lens in Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/enabling-lens-for-virtual-agent.md) and [Extract and analyze data using ServiceNow AI Lens from Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/trigger-lens-from-va.md).\n\n    \\[Omitted image \"sn-lens-va-mobile.png\"\\] Alt text: ServiceNow AI Lens service in a Virtual Agent conversation on a mobile device.\n\n-   **Use as a back-end service**\n\n    As part of your integration logic, configure a Lens action as one of the steps to invoke a ServiceNow AI Lens service from any part of the ServiceNow AI Platform, such as a workspace form or a portal.\n\n    For your own use cases, you can leverage Lens actions for using Lens as a service in the following ways:\n\n    -   Client service: Launch the Lens client to scan and analyze images. For example, you can configure a UI action on a workspace form or a service portal to launch the Lens client. For more information, see [KB2492775](https://support.servicenow.com/kb?sys_kb_id=d5a3f9a693b3aa18d9743f986cba1094&id=kb_article_view).\n    -   Server service: Use Lens as a service to analyze the provided images without launching the Lens client. For example, you can call Lens service from a Script Include or flow action to get the LLM response after analyzing the visual data. For more information, see [Script include - AILensActionService](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/ai-lens-action-service-api.md).\n-   **Attach images to a record**\n\n    View the captured images attached to the record that is auto-filled using ServiceNow AI Lens. You can later refer the attached images to understand the source of the record data. For more information, see [Customize ServiceNow AI Lens behavior by creating a Lens action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/servicenow-lens-actions.md).\n\n-   **Use as a standalone application**\n\n    Use ServiceNow AI Lens as a standalone application for previewing extracted data or getting insights. You must connect to a ServiceNow instance before you start using ServiceNow AI Lens. For more information, see [Extract and analyze data with ServiceNow AI Lens desktop app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/sn-lens-standalone-app.md).\n\n    \\[Omitted image \"standalone-lens.png\"\\] Alt text: ServiceNow AI Lens login screen as a standalone application.\n\n-   **Autofill form fields in the Now Mobile® application**\n\n    Trigger ServiceNow AI Lens from Now Mobile® application to extract data from artifacts and autofill fields in a form on the Now Mobile® application.. For more information on creating or updating records in the Now Mobile® application, see [ServiceNow AI Lens for mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/servicenow-lens-mobile.md).You can add a ServiceNow AI Lens button to input form screens to allow users to quickly extract data from attachments and complete forms faster. For more information, see [Configure a Lens launcher button](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/configure-lens-launcher-button.md).\n\n-   **Autofill Catalog Item forms in Service Portal**\n\n    Autofill Catalog Item form fields by triggering ServiceNow AI Lens from Service Portal. ServiceNow AI Lens extracts data from one or more artifacts and auto fills the relevant fields in the form.. For more information on using ServiceNow AI Lens in the Service Portal, see [Auto-fill catalog item form in the Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/servicenow-lens/create-record-in-the-service-portal.md).\n\n\n"}}