{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":24506,"path":"intelligent-experiences/srvc-ex-registration-initiator-ai-agent.md","title":"Registration initiator AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Registration initiator AI agent\n\nThis AI agent initiates the registration process and manages its early stages, including creating the registration record.\n\n## Workflow\n\nThe agent helps initiate a new Service Exchange provider registration and manages its early stages.\n\n1.  Verify the provider count and check for any outstanding health issues before proceeding.\n2.  Collect and verify the provider's company, contact, and URL details.\n3.  Create the provider and registration records once the details are verified.\n4.  Run the Service Exchange Pre-Onboarding suite against the new registration.\n5.  Check the registration state and report the result, including a link to any related issues, to the user.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Scripts**\n\nCreate issue link\n\nCreate provider\n\nCreate registration\n\nExecute Service Exchange Pre-Onboarding suite\n\nGet provider name company\n\nRetrieve issues\n\nShow resolve health dashboard message\n\nVerify company contact url\n\nVerify provider company\n\nVerify provider count\n\nVerify registration\n\nVerify the Registration state\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsn\\_sb.admin\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nsn\\_sb.admin\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nService Exchange Onboarding\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Service Exchange AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/srvc-ex-ai-agents-overview.md)\n\n"}}