| \n\nRole title \\[name\\]\n\n | \n\nDescription\n\n | \n\nContains roles\n\n |
|---|---|---|
| \n\nEnterprise asset manager\\[sn\\_eam.enterprise\\_asset\\_manager\\]\n\n | \n\nThis role has access to all Enterprise Asset Management features except administrative functions.\n\n | \n\n- wm\\_initiator\n- sn\\_eam.enterprise\\_mobile\\_user\n- sn\\_eam.enterprise\\_asset\\_creator\n- sn\\_eam.enterprise\\_asset\\_technician\n- sn\\_eam.asset\\_manager\n- inventory\\_user\n- contract\\_manager\n- procurement\\_user\n- cmdb\\_query\\_builder\n- cmdb\\_read\n- plan\\_maint\\_admin\n- wm\\_task\\_initiator\n\n |
| \n\nEnterprise admin\\[sn\\_eam.enterprise\\_admin\\]\n\n | \n\nThis role has full access to the Enterprise Asset Management application.\n\n | \n\n- inventory\\_admin\n- catalog\\_manager\n- category\\_manager\n- report\\_user\n- sn\\_eam.enterprise\\_asset\\_manager\n- asset\n- procurement\\_admin\n- sn\\_ent.classification\\_manager\n- cmdb\\_ot\\_isa\\_admin\n- sn\\_itam\\_common.asset\\_audit\\_admin\n- sn\\_eam.asset\\_import\\_users\n\n |
| \n\nEnterprise technician \\[enterprise\\_asset\\_technician\\]\n\n | \n\nThis role is for users who perform work tasks and update asset records as part of the asset life cycle. This role has access to the following enterprise asset tasks: - All RMA tasks except the Prepare task\n- All recall tasks\n- All disposal tasks\n- All loaner tasks except the Prepare task\n- Enterprise asset audits\n- Lease-end Collection, Preparation, and Shipment tasks\n\n | \n\n- sn\\_eam.enterprise\\_mobile\\_user\n- sn\\_eam.enterprise\\_asset\\_editor\n- sn\\_ent.classification\\_reader\n- canvas\\_user\n- sn\\_eam.asset\\_technician\n\n |
| \n\nEnterprise mobile user\\[sn\\_eam.enterprise\\_mobile\\_user\\]\n\n | \n\nThis role has access to scan and dispose of assets from a mobile application.\n\n | \n\nnone\n\n |
| \n\nAgent\\[wm\\_agent\\]\n\n | \n\nThis role is for users who perform work on enterprise assets and record details in the corresponding work orders and work order tasks.**Note:** The wm\\_agent role must contain an additional role such as enterprise\\_asset\\_manager or enterprise\\_asset\\_technician, to access the Enterprise Asset Management application.\n\n | \n\nnone\n\n |
| \n\nAsset import users\\[sn\\_eam.asset\\_import\\_users\\]\n\n | \n\nThis role is for users who perform both AI-assisted and manual bulk imports.\n\n | \n\n- sn\\_ent\\_datamap.datamap\\_user\n- sn\\_ent\\_aia.ent\\_aia\\_user\n- lens\\_user\n\n |
| \n\nDatamap user\\[sn\\_ent\\_datamap.datamap\\_user\\]\n\n | \n\nThis role has create, read, update, and delete \\(CRUD\\) access to enterprise data transform tables.\n\n | \n\nnone\n\n |
| \n\nAI agents user\\[sn\\_ent\\_aia.ent\\_aia\\_user\\]\n\n | \n\nThis role has access to AI skills related to model categories and classifications.\n\n | \n\nnone\n\n |
| \n\nLens user\\[lens\\_user\\]\n\n | \n\nThis role has access to the ServiceNow AI Lens skill.\n\n | \n\nsn\\_nowassist\\_admin.user\n\n |
| \n\nEAM functionality\n\n | \n\nGranular admin role\n\n | \n\nDescription\n\n |
|---|---|---|
| \n\nShipment\n\n | \n\nasset\\_integration\\_admin\n\n | \n\nProvides write access to the Ignore stale check \\[ignore\\_stale\\_check\\] column in the Shipment \\[sn\\_itam\\_common\\_shipment\\] table.\n\n |
| \n\nCarrier integration\n\n | \n\nasset\\_integration\\_admin\n\n | \n\nProvides access to the Carrier Integration Profile \\[sn\\_itam\\_carrier\\_int\\_profile\\] table to perform the following tasks:- Create carrier integration profiles\n- View reports\n\n |
| \n\nContract renewal\n\n | \n\ncontract\\_system\\_admin\n\n | \n\nProvides Write access to the **sn\\_itam\\_common.sn\\_contract\\_enable\\_renewal\\_flow** system property.\n\n |
| \n\nITAM AI agents\n\n | \n\nasset\\_aia\\_admin\n\n | \n\nProvides access to read, write, delete, and report on the ITAM AI Agents Log \\[itam\\_aia\\_log\\] table.\n\n |
| \n\nCommon Hardware Asset Management and Enterprise Asset Management tables\n\n | \n\nsn\\_eam.enterprise\\_admin\n\n | \n\nProvides access to the following tables:- RFID Connection Attributes \\[sn\\_itam\\_common\\_rfid\\_conn\\_attr\\]\n- RFID Stage Asset \\[sn\\_itam\\_common\\_rfid\\_stg\\_asset\\]\n- Repair order \\[sn\\_itam\\_common\\_repair\\_order\\]\n- Repair order line \\[sn\\_itam\\_common\\_repair\\_orderline\\]\n- Asset order \\[sn\\_itam\\_common\\_asset\\_order\\]\n- Asset order line \\[sn\\_itam\\_common\\_asset\\_orderline\\]\n- Loaner Asset Order \\[sn\\_itam\\_common\\_loaner\\_asset\\_order\\]\n\n |
| \n\nName\n\n | \n\nDescription\n\n |
|---|---|
| \n\nAsset Management\\(com.snc.asset\\_management\\)\n\n | \n\nProvides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets.For more information on Asset Management, see [Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c_AssetManagement.md).\n\n |
| \n\nProcurement\\(com.snc.procurement\\)\n\n | \n\nProvides the capability to source and receive requested assets so that you can fulfill service catalog requests.For more information on procurement, see [Procuring enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/procuring-assets.md).\n\n |
| \n\nField Service Management \\(com.snc.work\\_management\\)\n\n | \n\nProvides the capability to manage work orders and related tasks.For more information on Field Service Management, see [Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/fsm-application-landing-page.md).\n\n |
| \n\nEnterprise Asset Management Core \\(com.sn\\_eam\\_core\\)\n\n | \n\nProvides core functionalities, such as normalization, for the Enterprise Asset Management application.\n\n |
| \n\nAsset Management Workspace - Recommendations plugin\\(com.sn\\_itam\\_recomm\\)\n\n | \n\nProvides actionable recommendations for users in configurable workspaces.\n\n |
| \n\nSM Planned Maintenance\\(com.snc.planned\\_maintenance\\)\n\n | \n\nProvides the capability to manage regular preventative maintenance of assets.For more information on Planned Maintenance, see [Planned Maintenance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/service-management-for-the-enterprise/c_SMPlanMaint.md).\n\n |
| \n\nWork Management \\(com.snc.work\\_management\\)\n\n | \n\nProvides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information.\n\n |
| \n\nPerformance Analytics \\(com.snc.pa\\)\n\n | \n\nProvides dashboards containing actionable data visualizations that help you improve your business processes and practices.\n\n |
| \n\nPlaybook Experience Core\\(com.glide.playbook\\_experience.config\\)\n\n | \n\nProvides a step-by-step guidance for setting up your assets with important information.\n\n |
| \n\nProcess Automation Designer for App Engine\\(com.glide.pad.license\\)\n\n | \n\nProvides a simplified and task-oriented view of processes.\n\n |
| \n\nCost Management \\(com.snc.cost\\_management\\)\n\n | \n\nProvides options to plan and control business costs.\n\n |
| \n\nMobile Scripted Screen\\(com.glide.sg.scriptedscreen\\)\n\n | \n\nProvides scripted screens for smart assessments on mobile devices.\n\n |
| \n\nName\n\n | \n\nDescription\n\n |
|---|---|
| \n\nExpanded Model and Asset Classes\\(com.sn\\_ent\\)\n\n | \n\nAdds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item \\(CI\\) classes.For more information on the Expanded Model and Asset Classes application, see [Expanded Model and Asset Classes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/enterprise-asset-management/enterprise-model-asset-classes-app.md).\n\n |
| \n\nCMDB CI Class Models\\(com.sn\\_cmdb\\_ci\\_class\\)\n\n | \n\nAdds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships.For more information on the CMDB CI Class Models application, see [CMDB CI Class Models store app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/cmdb-ci-class-models.md).\n\n |
| \n\nAsset Management Common\\(com.sn\\_itam\\_common\\)\n\n | \n\nProvides features that are common to the Hardware Asset Management, Software Asset Management, and Enterprise Asset Management applications, including the catalog item to request asset reclamation.\n\n |
| \n\nPhysical Assets\\(com.sn\\_phy\\_assets\\)\n\n | \n\nMarker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications.\n\n |
| \n\nGRC: Risk Heatmap\\(com.sn\\_risk\\_heatmap\\)\n\n | \n\nProvides a heatmap component that enables you to visualize the risk posture of your organization.For more information on risk heatmaps, see [Risk heatmap for classic risk assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/risk-heatmap-classic-risk-assessment.md) or [Operational risk heatmap for Advanced Risk Assessment in the Risk Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/risk-heatmaps-in-ws.md).\n\n |
| \n\nGeo Map Component\\(com.sn\\_geo\\_map\\)\n\n | \n\nProvides the capability to track asset locations using indoor maps.\n\n |
| \n\nSmart Assessment Core\\(com.sn\\_smart\\_asmt\\)\n\n | \n\nFoundational application that is required for the smart assessment engine to work. This is required for the Assessment designer, Assessment component and Migration tools.\n\n |
| \n\nsn-smart-assessment-connected\\(com.sn\\_smart\\_assessment\\_connected\\)\n\n | \n\nRespond to assessments quickly using the Assessment response component. Its user-friendly and simple design enables users to submit assessments with more efficiency.\n\n |
| \n\nsn-smart-assessment-designer\\(com.sn\\_smart\\_assessment\\_designer\\)\n\n | \n\nCreate assessment templates and add instructions, questions, and reference information to an assessment template.\n\n |
| \n\nBasic Scoring for Smart Assessments\\(com.sn\\_smart\\_scoring\\)\n\n | \n\nScoring in Smart Assessment Engine is a systematic way to evaluate responses to various questions within an assessment. By attributing scores to answers, you can translate qualitative responses into quantitative data, offering each evaluation's measurable and comparable outcome.\n\n |
| \n\nSmart Assessment for Mobile\\(com.snc.smart\\_assessment\\_mobile\\)\n\n | \n\nEnables the smart assessment engine to work on mobile devices.\n\n |
| \n\nISA Equipment Model\\(com.sn\\_isa\\_model\\)\n\n | \n\nData model for ISA-95 equipment model entities and templates.\n\n |
| \n\nEnterprise Data Transform\\(sn\\_ent\\_datamap\\)\n\n | \n\nProvides access to all enterprise data transform tables.\n\n |
| \n\nEnterprise Data Transform Components\\(sn\\_ent\\_datamap\\_components\\)\n\n | \n\nProvides access to seismic workspace components.\n\n |
| \n\nAI Agents for Enterprise\\(sn\\_ent\\_aia\\)\n\n | \n\nProvides AI skills related to model categories and classifications.\n\n |
| \n\nServiceNow AI Lens\\(sn\\_ai\\_lens\\)\n\n | \n\nUses generative AI to scan, extract, comprehend, and synthesize data so that you can optimize your workflows.\n\n |