{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":30416,"path":"it-operations-management/event-management/enrich-alerts.md","title":"Alert enrichment automations","bundle":null,"doc_type":null,"release":"australia","body":"\n# Alert enrichment automations\n\nConfigure alert enrichment rules to automatically add context and metadata to incoming alerts for better analysis and response.\n\n## Before you begin\n\nVerify you have installed the ITOM AIOps and ServiceNow Otto for IT Operations Management \\(ITOM\\) plugins.\n\nEnsure you're in the Configure IT Operations Management page.\n\nRole required: evt\\_mgmt\\_admin or evt\\_team\\_operator\n\n## About this task\n\nAlert enrichment rules automatically enhance incoming alerts with additional context such as configuration item details, service mappings, and operational metadata. This enrichment helps operations teams understand the business impact and take appropriate action more quickly.\n\n## Procedure\n\n1.  Navigate to **Configuration Summary** > **Event Management** > **Alert response**.\n\n2.  Expand **Alert response**.\n\n3.  Select **Enrich alerts**.\n\n    A list of enrich alert automations appear.\n\n4.  Select **+Create automation**.\n\n    The Enrich alerts page opens.\n\n5.  Follow the steps in [Create Enrich automation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/enrich-alert-sow-itom.md).\n\n6.  To complete the setup, select **Mark as configured**.\n\n\n"}}