{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":31374,"path":"it-operations-management/service-mapping/prerequisites-service-mapping.md","title":"Prerequisites for performing top-down discovery using Service Mapping","bundle":null,"doc_type":null,"release":"australia","body":"\n# Prerequisites for performing top-down discovery using Service Mapping\n\nLearn about credentials, users, and user permissions you must configure to let Service Mapping access and discover applications inside your organization private network.\n\nConfigure the relevant requirements to enable successful top-down discovery:\n\n- **Host credentials**\n\n Service Mapping uses credentials of the hosts to access applications running on this host. Typically, host credentials are enough for top-down discovery. For example, to discover the HP Service Manager Application Server, configure only credentials for accessing the server hosting this application, SSH credentials, or Windows credentials.\n\n- **Applicative credentials**\n\n To discover some applications, Service Mapping needs separate credentials from credentials of the host on which such applications run. This type of credentials is referred to in ServiceNow as applicative credentials. For example, to discover the ABAP SAP Central Services \\(ASCS\\), configure applicative credential in addition to the host credentials.\n\n- **Elevated rights for Unix-based hosts**\n\n For Unix-based hosts, configure on MID Servers, you must provide a user with sudo-level credentials on all Unix-based hosts in your organization. For example, if the server hosting ASCS is Unix-based, provide a user with elevated rights to be able to run discovery commands against this Unix-based server.\n\n- **SNMP community credentials**\n\n Configure SNMP community credentials to allow Service Mapping and Discovery to query network devices using the SNMP protocol. For example, configure SNMP community credentials for A10 Networks Thunder ADC.\n\n- **Users or user permissions**\n\n You may need to provide additional users or user permissions to run certain commands or access certain directories. For example, for ASCS, provide a user with permissions to run SOAP on RFC read table function.\n\n\nThe ServiceNow AI Platform provides a centralized way of configuring credentials for Discovery, Service Mapping, and other applications. It allows you to configure credentials for hosts and applications only once. If you have already configured host-related credentials for another application, you do not need to do it again for Service Mapping.\n\nYou can assign credentials to specific MID Servers or keep credential generic so all MID Servers can use them. MID Servers retrieve commands and credentials from the ServiceNow instance and apply them to discover CIs inside organization private network.\n\n\\[Omitted image \"CredentialsGeneralDiagram.png\"\\] Alt text: Assigning credentials to the MID Server that uses them to access CIs\n\nUse the following guidelines to decide for which MID Server to create credentials:\n\n- If all CIs, belonging to the same CI type, share a credential, you do not need to specify a MID Server for it. In that case, it is used on all MID Servers by default.\n\n **Note:** Specifying the MID Server when configuring credentials is optional.\n\n- If CIs of the same type and on the same network have different credentials, configure these credentials and define order in which Service Mapping uses them when trying to connect to these CIs.\n\nIn addition to generic credentials, you configure on MID Servers, you must configure sudo-level credentials on all Unix-based hosts in your organization.\n\nIf the MID Server does not have sufficient credentials to access a device or application, it can run Network Mapper \\(Nmap\\) commands to collect basic information without using credentials. Credential-less discovery with Nmap requires additional configuration as described in [Install and uninstall Nmap on a MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/install-nmap-on-mid-server.md).\n\nReview the list of credentials necessary to discover hosts and applications supported in the base system.\n\n\n
\n\nApplication\n\n\n\nCI type\n\n\n\nConfigure this\n\n
\n\nAIX OS\n\n\n\nAIX Server \\[cmdb\\_ci\\_aix\\_server\\]\n\n\n\nGive the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nIBM z/OS\n\n\n\nIBM zOS server Server \\[cmdb\\_ci\\_ibm\\_zos\\_server\\]\n\n\n\n- Run the USS service on the port 22 on the z/OS server.\n- On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n- Provide the user with the following permissions:\n - To write into the /tmp directory.\n - To see all user processes.\n - To run REXX scripts.\n\n
\n\nOn the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nProvide the user with the following permissions:- To write into the /tmp directory.\n- To see all user processes.\n- To run REXX scripts.\n\n
\n\nHP-UX OS\n\n\n\nHPUX Server \\[cmdb\\_ci\\_hpux\\_server\\]\n\n\n\nGive the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nOn the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nLinux OS\n\n\n\nLinux Server \\[cmdb\\_ci\\_linux\\_server\\]\n\n\n\nGive the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nOn the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nSolaris OS\n\n\n\nSolaris Server \\[cmdb\\_ci\\_solaris\\_server\\]\n\n\n\nGive the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nWindows OS\n\n\n\nWindows Server \\[cmdb\\_ci\\_windows\\_server\\]\n\n\n\nOn the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nProvide all necessary credentials and permissions as described in [Credentials required for host discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_Credentials4HostDiscovery.md).\n\n
\n\nA10 Load Balancing\n\n\n\nA10 Load Balancer \\[cmdb\\_ci\\_lb\\_A10\\]\n\n\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\nConfigure [SNMP credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNMPCredentials.md).\n\n
\n\nWindows Active Directory Domain Services\n\n\n\nActive Directory Domain Controller \\[cmdb\\_ci\\_ad\\_controller\\]\n\n\n\nOn the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\n[AWS DynamoDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery-and-service-mapping-patterns/aws-dynamoDB-discovery.md)\n\n\n\nDynamoDB Global Table \\[cmdb\\_ci\\_dynamodb\\_global\\_table\\]\n\n\n\n- On the AWS Console, provide a user with the following permissions: AmazonDynamoDBReadOnly Access and AWSLambdaInvocation-DynamoDB.\n- On the ServiceNow AI Platform®, configure AWS credentials, using a secret key and an access key.\n\n
\n\nAmazon Web Services \\(AWS\\) Elastic Load Balancing\n\n\n\nLoad Balancer Service \\[cmdb\\_ci\\_lb\\_service\\]\n\n\n\nConfigure [Amazon Web Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_CloudManagementCredentialsForm.md) credentials.\n\n
\n\nOn the ServiceNow AI Platform, [create a service account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/aws-first-cld-and-srvc-accts.md). Set the Account ID to the Amazon ELB account ID as it appears in the AWS Management Console.\n\n
\n\nAmazon Web Services \\(AWS\\) API Gateway\n\n\n\n \n\n\n\nConfigure [Amazon Web Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_CloudManagementCredentialsForm.md) credentials.\n\n
\n\nOn the ServiceNow AI Platform, [create a service account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/aws-first-cld-and-srvc-accts.md). Set the Account ID to the Amazon account ID to which API Gateway belongs. Use the Account ID as it appears in the AWS Management Console.\n\n
\n\nProvide a user with permissions to run the apigateway:GET function for just the GET action in API Gateway.\n\n
\n\nEnsure to place the MID Server on the virtual machine that is part of the service account that you are planning to discover.\n\n
\n\nAmazon Web Services \\(AWS\\) Elastic Compute Cloud \\(EC2\\)\n\n\n\nWindows Server \\[cmdb\\_ci\\_windows\\_server\\] or Linux Server \\[cmdb\\_ci\\_linux\\_server\\]\n\n\n\n\\(If hosted on a Unix server\\), on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nOn the ServiceNow AI Platform, [create a service account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/aws-first-cld-and-srvc-accts.md). Set the Account ID to the Amazon account ID to which API Gateway belongs. Use the Account ID as it appears in the AWS Management Console.\n\n
\n\nEnsure to place the MID Server inside the Amazon cloud.\n\n
\n\nAmazon Web Services \\(AWS\\) Relational Database Service \\(RDS\\)\n\n\n\nCloud DataBase \\[cmdb\\_ci\\_cloud\\_database\\]\n\n\n\nConfigure [Amazon Web Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_CloudManagementCredentialsForm.md) credentials.\n\n
\n\nOn the ServiceNow AI Platform, [create a service account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/aws-first-cld-and-srvc-accts.md). Set the Account ID to the Amazon account ID to which RDS belongs. Use the Account ID as it appears in the AWS Management Console.\n\n
\n\nEnsure to place the MID Server inside the Amazon cloud.\n\n
\n\nAmazon Web Services \\(AWS\\) Lambda\n\n\n\nCloud Function \\[cmdb\\_ci\\_cloud\\_function\\]\n\n\n\nConfigure [Amazon Web Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_CloudManagementCredentialsForm.md) credentials.\n\n
\n\nOn the ServiceNow AI Platform, [create a service account](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/aws-first-cld-and-srvc-accts.md). Set the Account ID to the Amazon account IT to which AWS Lambda belongs. Use the Account ID as it appears in the AWS Management Console.\n\n
\n\nEnsure to place the MID Server on the virtual machine that is part of the service account that you are planning to discover.\n\n
\n\nProvide a user with permissions to run the ListFunctions API with the Resource: arn:aws:lambda:region:account-id: function:function-name.\n\nProvide a user with permissions to run the GetFunction API with the Resource: ‘\\*’.\n\n
\n\nApache Tomcat\n\n\n\nTomcat \\[cmdb\\_ci\\_app\\_server\\_tomcat\\]\n\n\n\nGive the user elevated rights to execute [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on a Unix server\\), on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nApache Tomcat WAR\n\n\n\nTomcat WAR \\[cmdb\\_ci\\_app\\_server\\_tomcat\\_war\\]\n\n\n\nGive the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on UNIX\\), on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nApache Web Server\n\n\n\nApache Web Server \\[cmdb\\_ci\\_apache\\_web\\_server\\]\n\n\n\n\\(If hosted on UNIX\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nOn the server hosting the Apache Web Server, give the user permission to execute the following command: `$APACHEHOME/bin/httpd –V`.\n\n
\n\nOn the server hosting the Apache Web Server, verify that the $APACHEHOME/bin/envvar file is configured with the correct native library path.\n\n
\n\n\\(If hosted on UNIX\\), on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nApp TNS Service\n\n\n\n\\[cmdb\\_ci\\_appl\\_ora\\_tns\\]\n\n\n\nGive the user elevated rights to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux or UNIX\\), on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nF5 BIG-IP Global Traffic Manager \\(GTM\\) and F5 BIG-IP Local Traffic Manager \\(LTM\\)\n\n\n\nLoad Balancer Service \\[cmdb\\_ci\\_lb\\_service\\]\n\n\n\n- Verify that the following applications are up to date:\n - Discovery and Service Mapping Patterns\n - Visibility Content\n - CMDB CI Class Models\n- To successfully discover the load balancer pool members, set the **display service names** option \\(**bigpipe.displayservicenames**\\) of the load balancer to **false** on the F5 load balancer.\n- For F5 Load Balancer pattern:\n - Configure [SNMP credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNMPCredentials.md) on the ServiceNow AI Platform.\n - \\(Optional\\) If there are iRules or SNMP community credentials aren't enough for discovering outgoing connections, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n**Note:** If you don't want to use SSH credentials, you can use the REST API to create a connection to F5 BIG-IP devices.\n\nService Mapping uses the SSH credentials to retrieve connections that aren't from CMDB. Discovering connections using the SSH protocol is a failover mechanism for the SNMP-based discovery.\n\n- For F5 Load Balancer SSH pattern:\n - Configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n - Verify permissions for the following SSH commands. In newer versions of F5 BIG-IP, only A-type GTM pools are supported.\n - `list auth partition all`\n - `list sys global-settings`\n - `show sys hardware`\n - `list sys db failover.state`\n - `list net self one-line`\n - `show sys mac-address | grep interface`\n - `show net interface field-fmt`\n - `show net self | grep -e 'Mac Address' 'IP:'`\n - `list ltm pool | grep -e 'pool' 'mode'`\n - `list ltm pool //* | grep -e 'pool' 'mode'`\n - `show ltm pool | grep -e 'Ltm::' 'Total Connections'`\n - `show ltm pool //* |grep -e 'Ltm::' 'Total Connections'`\n - `list sys db bigpipe.displayservicenames | grep value`\n - `show /net vlan | grep -e 'Interface Name' 'Mac' 'Tag'`\n - `show ltm virtual detail | grep -e 'Server:' 'State' 'Pool:' 'Destination' 'Total Connections'`\n - `show ltm virtual detail //* | grep -e 'Server:' 'State' 'Pool:' 'Destination' 'Total Connections'`\n - `show gtm wideip | grep -e 'WideIp' 'State'`\n - `list wideip a //* | grep -e 'WideIp' 'State'`\n - `show gtm wideip all | grep -e 'WideIp' 'State'`\n - `list gtm wideip`\n - `list gtm wideip all`\n - `list gtm pool one-line`\n - `list gtm pool a one-line`\n - `list gtm pool //* one-line`\n - `list gtm pool a //* one-line`\n - `list gtm server one-line`\n- For F5REST pattern:\n - For horizontal discovery using Discovery, provide read-only permissions to run the following APIs:\n\n - `\"https://\" + $ipAddress + \"/mgmt/tm/ltm/pool\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/sys/global-settings\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/sys/hardware\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/sys/failover\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/self\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/ltm/virtual?$select=destination,mask,vlans\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/interface\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/interface/stats\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/trunk\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/vlan\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/vlan/\"++\"/interfaces\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/cm/traffic-group/\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/cm/device\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/server\"`\n - For BIG-IP starting with version 12:\n\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/a\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/aaaa\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/cname\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/mx\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/naptr\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/srv\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/a\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/aaaa\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/cname\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/mx\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/naptr\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/srv\"`\n - Create [basic authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_BasicAuthCredentialsForm.md) credentials.\n- For F5 REST OAuth 2.0 authentication pattern:\n - Verify read-only permission for the following APIs:\n - `\"https://\" + $ipAddress + \"/mgmt/shared/authn/login\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/ltm/pool\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/sys/global-settings\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/sys/hardware\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/sys/failover\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/self\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/ltm/virtual?$select=destination,mask,vlans\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/interface\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/interface/stats\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/trunk\"`\n - `\"https://\" + $ip_address + \"/mgmt/tm/net/vlan\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/net/vlan/\"++\"/interfaces\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/cm/traffic-group/\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/cm/device\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/server\"`\n - For BIG-IP starting with version 12:\n\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/a\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/aaaa\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/cname\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/mx\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/naptr\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/pool/srv\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/a\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/aaaa\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/cname\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/mx\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/naptr\"`\n - `\"https://\" + $ipAddress + \"/mgmt/tm/gtm/wideip/srv\"`\n - Create [basic authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_BasicAuthCredentialsForm.md) credentials.\n - Create [a credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/discovery-credential-alias.md) for the basic authentication credential.\n - Create a [serverless discovery schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/create-serverless-sched-f5-rest-oauth.md).\n- For top-down discovery using Service Mapping, provide permissions to run the following APIs:\n\n - `https://\" get_attr {\"managementIP\"}\"/mgmt/tm/ltm/\"get_attr {\"irule\"}`\n - `https://\" get_attr {\"managementIP\"}\"/mgmt/tm/ltm/virtual/~Common~\"get_attr {\"vip_name\"}`\n - `https://\" get_attr {\"computer_system.managementIP\"}\"/mgmt/tm/ltm/pool/\"get_attr {\"pool_name\"}\"/members?`\n- \\(Optional\\) For top-down discovery with Service Mapping, configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n- \\(Optional\\) For top-down discovery with Service Mapping, provide a user with permissions to run the following commands:\n - bigpipe commands \\(for BIG-IP LTM F5 or BIG-IP GTM F5 version 9\\)\n - bigpipe and Traffic Management Shell \\(TMSH\\) commands \\(for BIG-IP LTM F5 or BIG-IP GTM F5 version 10\\)\n - Traffic Management Shell \\(TMSH\\) commands \\(for BIG-IP LTM F5 or BIG-IP GTM F5 version 11\\)\n - Traffic Management Shell \\(TMSH\\) advanced commands \\(for BIG-IP LTM F5 or BIG-IP GTM F5 version 10, 11, and 12\\)\n - The **show cm traffic-group – get command** for discovering F5 BIG-IP Device Service Clustering\n- \\(Optional\\) For top-down discovery with Service Mapping, give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nBMC CTRL-M Enterprise Manager\n\n\n\nControl-M \\[cmdb\\_ci\\_appl\\_controlm\\]\n\n\n\nGive the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Linux or UNIX server\\) \\(Optional\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nBMC CTRL-M Gateway\n\n\n\nControl-M \\[cmdb\\_ci\\_appl\\_controlm\\]\n\n\n\nGive the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Linux or UNIX server\\) \\(Optional\\) on the ServiceNow AI Platform, configure cc.\n\n
\n\nBMC IT Asset Management \\(ITAM\\)\n\n\n\nITAM Asset Center \\[cmdb\\_ci\\_appl\\_itam\\]\n\n\n\nOn the ServiceNow AI Platform, configure a Windows OS user with permissions to access the ITAM registry as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nCA Identity Manager Provisioning Server\n\n\n\nCA Identity Manager Provisioning Server \\[cmdb\\_ci\\_appl\\_ca\\_id\\_man\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nCadebill Interconnect\n\n\n\ninter connect \\[cmdb\\_ci\\_inter\\_connect\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nCadebill Interconnect Instance\n\n\n\nInterconnect Instance \\[cmdb\\_ci\\_interconnect\\_instance\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nCisco Application Control Engine ACE \\(on Cisco CSM\\)\n\n\n\nACE \\[cmdb\\_ci\\_lb\\_ace\\]\n\n\n\nOn the ServiceNow AI Platform, configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\nOn the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nOn the ServiceNow AI Platform, configure SNMP community credentials as described in [SNMP credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNMPCredentials.md).\n\n
\n\nCisco CallManager\n\n\n\nCisco CallManager \\[cmdb\\_ci\\_appl\\_cisco\\_call\\_man\\]\n\n\n\n\\(If hosted on a Linux or UNIX server\\) \\(Optional\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nCisco Global Site Selector \\(GSS\\)\n\n\n\nLoad Balancer Service \\[cmdb\\_ci\\_lb\\_service\\]\n\n\n\nConfigure SNMP community credentials as described in [SNMP credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNMPCredentials.md).\n\n
\n\nOn the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nProvide a user who has permissions to run query on the domain list, DNS rule output, and VIP answer to get the outgoing connections of GSS.\n\n
\n\nCitrix Delivery Controller\n\n\n\nDelivery Controller \\[cmdb\\_ci\\_appl\\_delivery\\_controler\\]\n\n\n\n- Configure [Windows administrative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md) to access the host machine.\n- Make sure that [PowerShell for Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery/r_PowerShellForDiscovery.md) is installed on your MID Servers. The patterns used for Citrix discovery require the ability to run PowerShell commands.\n- For OS users, make sure you can execute “Get-XDSite.” The Citrix Studio Admin should provide permissions.\n- \\(Optional\\) For top-down discovery with Service Mapping, on Citrix Delivery Controller, install the Citrix.Broker module.\n- \\(Optional\\) For top-down discovery with Service Mapping, a user with permission to run PowerShell commands.\n- \\(Optional\\) \\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nCitrix Usage Collector\n\n\n\nCitrix Collector \\[cmdb\\_ci\\_appl\\_citrix\\_collector\\]\n\n\n\n- Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n- Configure a user with permissions to run PowerShell commands on the Citrix server.\n- \\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n**Note:** To use this credential later for XenAPP, set the **Credential alias** attribute to cmdb\\_ci\\_appl\\_citrix\\_xenapp. To use this credential later for Citrix, set the **Credential alias** attribute to cmdb\\_ci\\_appl\\_citrix\\_collector.\n\n- To discover Epic, provide permission to run `afarm` command.\n- Provide a user with permissions to read and query the Citrix repository:\n - For versions 4.5 and later, a PowerShell script from the XenApp server.\n - For versions earlier than 4.5, a Microsoft Visual Basic Script \\(VBScript\\) from the Citrix Presentation Server\n- \\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n**Note:** To use this credential later for XenAPP, set the **Credential alias** attribute to cmdb\\_ci\\_appl\\_citrix\\_xenapp. To use this credential later for Citrix, set the **Credential alias** attribute to cmdb\\_ci\\_appl\\_citrix\\_collector.\n\n\n
\n\nCitrix Presentation Server/Citrix XenApp **Note:** Citrix XenApp is the new name for Presentation Server beginning with the XenApp 5 release.\n\n\n\nCitrix XenAPP or Presentation Server \\[cmdb\\_ci\\_appl\\_citrix\\_xenapp\\]\n\n\n\n- On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n- \\(Optional\\) To discover using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md)\n\n
\n\nCitrix Netscaler\n\n\n\nCitrix Netscaler \\[cmdb\\_ci\\_lb\\_netscaler\\]\n\n\n\n- Configure [SNMP credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNMPCredentials.md). The SNMP community string requires read-only access to the Citrix NetScaler MIB \\(`1.3.6.1.4.1.5951`\\).\n\n**Note:** You also have the option of using [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md). The SSH user requires permission to run NetScaler `show` commands only. However, if the payload size of the data that's returned to the instance is large, the discovery process can fail. In this case, use SNMP credentials instead.\n\n- \\(Optional\\) When using the NS.CONF pattern, provide a user with read-only access to the **NS.conf** configuration file if you don't want to provide SNMP or SSH credentials.\n- Use [basic authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_BasicAuthCredentialsForm.md) credentials for discovery via REST. Configure the credential as a [credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/discovery-credential-alias.md). The NITRO API user requires read-only access to the following resources:\n - `lbvserver`\n - `csvserver`\n - `service`\n - `servicegroup`\n - `interface`\n - `lbvserver_binding`\n - `csvserver_binding`\n - `nspartition`\n - `nshardware`\n - `nshostname`\n - `nsconfig`\n - `hanode`\n\n Service Mapping uses the SSH credentials to retrieve connections that aren't from CMDB. Discovering connections using the SSH protocol is a failover mechanism for the SNMP-based discovery.\n\n
\n\nCitrix Netscaler Global Server Load Balancer\n\n\n\nLoad Balancer Service \\[cmdb\\_ci\\_lb\\_service\\]\n\n\n\n- Configure [SNMP credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNMPCredentials.md). The SNMP community string requires read-only access to the Citrix NetScaler MIB \\(`1.3.6.1.4.1.5951`\\).\n\n**Note:** You also have the option of using [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md). The SSH user requires permission to run NetScaler `show` commands only. However, if the payload size of the data that's returned to the instance is large, the discovery process can fail. In this case, use SNMP credentials instead.\n\n- \\(Optional\\) When using the NS.CONF pattern, provide a user with read-only access to the **NS.conf** configuration file if you don't want to provide SNMP or SSH credentials.\n- Use [basic authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_BasicAuthCredentialsForm.md) credentials for discovery via REST. Configure the credential as a [credential alias](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/discovery-credential-alias.md). The NITRO API user requires read-only access to the following resources:\n - `lbvserver`\n - `csvserver`\n - `service`\n - `servicegroup`\n - `interface`\n - `lbvserver_binding`\n - `csvserver_binding`\n - `nspartition`\n - `nshardware`\n - `nshostname`\n - `nsconfig`\n - `hanode`\n\n
\n\nConnect APK\n\n\n\nConnect-It Service \\[cmdb\\_ci\\_appl\\_connectit\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Linux or Unix server\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nEMC Documentum\n\n\n\nDocumentum DocBase \\[cmdb\\_ci\\_appl\\_doc\\_docbroker\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Linux or Unix server\\) \\(Optional\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nEpic\n\n\n\nepicd app server \\[cmdb\\_ci\\_epicd\\_app\\_server\\]\n\n epic agent \\[cmdb\\_ci\\_epic\\_agent\\]\n\n epic cache \\[cmdb\\_ci\\_epic\\_cache\\]\n\n epicd \\[cmdb\\_ci\\_endpoint\\_epicd\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Linux or Unix server\\) \\(Optional\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nFormEngine\n\n\n\nOracle Forms Engine \\[cmdb\\_ci\\_appl\\_ora\\_forms\\]\n\n\n\nGive the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Unix server\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n[Google Cloud Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery/google-gcp-discovery-pattern.md)\n\n\n\nCloud Service Account \\[cmdb\\_ci\\_cloud\\_service\\_account\\]\n\n\n\n- Provide a read-only user with permission to use the following API elements.\n- On the ServiceNow AI Platform, configure Google API credentials.\n\n
\n\nHAProxy\n\n\n\nHAProxy Load Balancer \\[cmdb\\_ci\\_lb\\_haproxy\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Linux or Unix server\\) \\(Optional\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nHP Operations Manager\n\n\n\nHP Operations Manager \\[cmdb\\_ci\\_appl\\_hp\\_operations\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nHP Service Manager Application Server\n\n\n\nHP Service Manager \\[cmdb\\_ci\\_appl\\_hp\\_service\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Linux or Unix server\\) \\(Optional\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nHP Service Manager Index\n\n\n\nHP SM Index Server \\[cmdb\\_ci\\_appl\\_hp\\_index\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Linux or Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nHP Service Manager Knowledge Base\n\n\n\nHP SM KnowledgeBase \\[cmdb\\_ci\\_appl\\_hp\\_sm\\_kb\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nHP Quality Center\n\n\n\nHP Quality Center \\[cmdb\\_ci\\_appl\\_hp\\_qc\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nHP UCMDB\n\n\n\nHP uCMDB \\[cmdb\\_ci\\_app\\_server\\_hp\\_ucmdb\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n[IBM Cloud Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery-and-service-mapping-patterns/ibm-cloud-platform-discovery.md)\n\n\n\nCloud Service Account \\[cmdb\\_ci\\_cloud\\_service\\_account\\]\n\n\n\nOn the ServiceNow AI Platform, configure the IBM Credentials for accessing the IBM account.\n\n
\n\nIBM WebSphere Message Broker\n\n\n\nIBM WebSphere Message Broker \\[cmdb\\_ci\\_appl\\_ibm\\_wmb\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md) for a user with permissions to run the following commands: - \"source \" + $directory + \"/mqsiprofile”\n- \"echo $MQSI\\_VERSION “\n- $directory + \"/mqsireportbroker \" + $name\n- $directory + \"/mqsibrowse \" + $name + \" -t BROKERRESOURCES “\n\n Set the **Credential alias** attribute to \\[cmdb\\_ci\\_appl\\_ibm\\_wmb\\]. Configuring this attribute allows you later to use the credential for this CI in patterns.\n\n
\n\nIBM CTRL-M Server\n\n\n\nControl-M \\[cmdb\\_ci\\_appl\\_controlm\\]\n\n\n\n\\(If hosted on Unix\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on Windows\\), on the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nIBM CICS Transaction Gateway CTG\n\n\n\nIBM CTG \\[cmdb\\_ci\\_appl\\_ibm\\_ctg\\]\n\n\n\nGive the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nIBM Customer Information Control System \\(CICS\\)\n\n\n\nIBM CICS \\[cmdb\\_ci\\_appl\\_ibm\\_cics\\]\n\n\n\n\\(If hosted on Unix\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nIBM DB2\n\n\n\nDB2 Instance \\[cmdb\\_ci\\_db\\_db2\\_instance\\]**Note:** Starting with CMDB CI Class Models version 1.69.0, the label has been renamed to **DB2 Subsystem**.\n\n\n\n- \\(If hosted on Linux\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n- \\(If hosted on Windows\\), on the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\nSet the tag attribute to \\[cmdb\\_ci\\_db\\_db2\\_instance\\]. Configuring this attribute allows you later to use the credential for this CI in patterns.\n\n\\(Optional\\) To discover connections to IBM DB2, configure SSH credentials for a user with permissions to run the following commands:\n\n - `db2 list tablespaces`\n - \"db2cmd /c /w /i db2 -tvf \"+$ script\\_name\n- \\(If hosted on z/OS\\) Provide the user with the following permissions:\n - To write into the /tmp directory.\n - To see all user processes.\n - To run REXX scripts.\n - To read into the db2 folder.\n- \\(If hosted on z/OS\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nIBM J2EE EAR\n\n\n\n\\[cmdb\\_ci\\_app\\_server\\_ws\\_ear\\]\n\n\n\n\\(If hosted on Linux only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on Windows\\), on the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n[IBM PowerHA SystemMirror for AIX discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery-and-service-mapping-patterns/ibm-powerha-hamcp-discovery.md)\n\n\n\n- Cluster Resource Group \\[cmdb\\_ci\\_cluster\\_resource\\_group\\]\n- UNIX Cluster Resource \\[cmdb\\_ci\\_unix\\_cluster\\_resource\\]\n- UNIX Cluster Node \\[cmdb\\_ci\\_unix\\_cluster\\_node\\]\n- AIX Server \\[cmdb\\_ci\\_aix\\_server\\]\n- UNIX Cluster \\[cmdb\\_ci\\_unix\\_cluster\\]\n- Cluster Virtual IP \\[cmdb\\_ci\\_cluster\\_vip\\]\n\n\n\nConfigure a UNIX user with permissions to run all commands defined in the official IBM documentation.\n\n
\n\nIBM Tivoli Access Manager WebSEAL or IBM Security Access Manager \\(ISAM\\) appliance\n\n\n\nWebseal \\[cmdb\\_ci\\_app\\_server\\_webseal\\]\n\n\n\n\\(For ISAM appliance only\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md) for the user with permissions to run the following REST commands:- /reverseproxy – for retrieving data about the reverse proxy and instances.\n- /wga/reverseproxy/\"+$\\{junctionstable\\[\\].instance\\}+\"/junctions – for getting junctions per each instance.\n- /wga/reverseproxy/\" + $instance\\_name + \"/junctions?junctions\\_id=\" + $junction\\_name – for getting forwarding URLs for the entry point junction.\n\n
\n\n\\(For ISAM appliance only\\) Ensure that the system can use the cURL commands for discovery:- On the MID Server used for ISAM appliance discovery, define the PATH variable to contain the [cURL package installation](https://curl.haxx.se/download.html) for the relevant MID Server users.\n- Configure permissions to run the `curl.exe` file for the relevant MID Server user.\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on Windows\\), on the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\n[IBM Virtualization and Hardware Management Console \\(HMC\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery-and-service-mapping-patterns/ibm-hmc-discovery.md)\n\n\n\n- HMC server\n- IBM frame\n- Logical partition \\(LPAR\\) instance\n\nAn LPAR is virtual machine equivalent of IBM.\n\n- LPAR resource\n\n\n\n- Verify that the following applications are up to date:\n - Discovery and Service Mapping Patterns\n - CMDB CI Class Models\n- Verify you have permissions for the following HMC commands:\n - `lssyscfg`\n - `lshmc`\n - `lshwres`\n - `lssysconn -r all -F type_model_serial_num:ipaddr`\n- Verify you have permissions for the following AIX \\(LPAR\\) command: `lparstat -i`.\n\n**Note:** The `lparstat -i` command is in addition to the commands required for AIX server discovery. For more information on AIX server discovery, see [AIX server discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/r_DataCollDiscoAIXComputers.md). For a list of the AIX commands, see [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n- Configure SSH credentials on the ServiceNow AI Platform. For more information, see [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nIBM WebSphere Application Server\n\n\n\nIBM Websphere \\[cmdb\\_ci\\_app\\_server\\_websphere\\]\n\n\n\n\\(If hosted on Unix only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on Windows\\), on the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on z/OS\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on z/OS\\) Provide the user with the following permissions:- To write into the /tmp directory.\n- To see all user processes.\n- To run REXX scripts.\n- To run commands using oeconsol.\n- To run the command that brings info on the WebSphere Application Server task:`\"oeconsol 'D OMVS,A=ALL' | grep \"+$taskname`.\n- To read content of the WAS installation folder and the permission to read was.env.file where the installation variables are situated.\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nIBM WebSphere DataPower\n\n\n\nData Power \\[cmdb\\_ci\\_app\\_server\\_datapower\\]\n\n\n\n- **[SNMP credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNMPCredentials.md)**\n\nSNMP credentials are necessary for using the following SNMP queries:\n\n - For horizontal discovery of the Data Power Hosting Server \\[cmdb\\_ci\\_datapower\\_server\\]:\n - 1.3.6.1.2.1.1.1\n - 1.3.6.1.2.1.1.5\n - 1.3.6.1.2.1.4.20.1\n - 1.3.6.1.2.1.2.2.1\n - 1.3.6.1.4.1.14685.3.1.196.1\n - 1.3.6.1.4.1.14685.3.1.11.1\n - 1.3.6.1.4.1.14685.3.1.112.1\n - For top-down discovery of the Data Power \\[cmdb\\_ci\\_datapower\\_server\\]:\n - 1.3.6.1.2.1.1.1\n - 1.3.6.1.2.1.1.5\n - 1.3.6.1.4.1.14685.3.1.11.1\n- **[Applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md)**\n\nTogether with SNMP credentials, applicative credentials are required to discover DataPower application domains, otherwise known as logical CIs.\n\nIn addition, SNMP and applicative credentials are used for top-down discovery of applicative relationships \\(corresponding application DataPower domain\\).\n\n- **User with permissions to run SOAP**\n\nPermissions to run SOAP queries are necessary for top-down discovery of the DataPower Web Service and MQ connection.\n\n\n
\n\nIBM WebSphere Message Broker Flow\n\n\n\nWMB Flow \\[cmdb\\_ci\\_appl\\_wmb\\]\n\n\n\n\\(If hosted on a Unix server\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nProvide an IBM WebSphere Message Broker OS user with permissions to run the WebSphere Message Broker service.\n\n
\n\n\\(If hosted on Windows\\), on the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md) for a user with permissions to run the following commands: - \"source \" + $directory + \"/mqsiprofile”\n- \"echo $MQSI\\_VERSION “\n- $directory + \"/mqsireportbroker \" + $name\n- $directory + \"/mqsibrowse \" + $name + \" -t BROKERRESOURCES “\n\n Set the **Credential alias** attribute to \\[cmdb\\_ci\\_appl\\_ibm\\_wmb\\]. Configuring this attribute allows you later to use the credential for this CI in patterns.\n\n
\n\nIBM WebSphere Message Broker\n\n\n\nIBM WebSphere Message Broker \\[cmdb\\_ci\\_appl\\_ibm\\_wmb\\]\n\n\n\n\\(If hosted on Unix\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md). Set the **Credential alias** attribute to \\[cmdb\\_ci\\_appl\\_ibm\\_wmb\\]. Configuring this attribute allows you later to use the credential for this CI in patterns.\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nProvide an IBM WebSphere Message Broker OS user with permissions to run the WebSphere Message Broker service.\n\n
\n\nIBM MQ \\(formerly IBM WebSphere MQ\\)\n\n\n\nIBM MQ Manager \\(formerly IBM WebSphere MQ\\) \\[cmdb\\_ci\\_appl\\_ibm\\_wmq\\]\n\n\n\n\\(If hosted on Unix\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md) for a user with permissions to run the following commands:- \\(If hosted on a Windows server\\) \"echo display QMSTATUS ALL \\| runmqsc -e \" + $queue\\_manager – for getting the queue manager \\(QM\\) status.\n- \\(If hosted on a Windows server\\) \"echo display QMGR ALL \\| runmqsc -e \" + $queue\\_manager – for getting the complete information about QM.\n- \\(If hosted on a Unix server\\) \"echo \\\\\" display QMSTATUS ALL \\\\\" \\| runmqsc \" + $queue\\_manager – for getting the QM status.\n- \\(If hosted on a Unix server\\) \"echo \\\\\" display QMGR ALL \\\\\" \\| runmqsc \" + $queue\\_manager – for getting the complete information about QM.\n- \\(If hosted on a Unix server\\) \"echo \\\\\" display queue\\(\" + $entry\\_point.queue + \"\\) \\\\\" \\| runmqsc \" + $queue\\_manager – for getting the information about the EP queue.\n\n
\n\n\\(If hosted on Windows\\), on the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).While configuring OS credentials, set the **Credential alias** attribute to cmdb\\_ci\\_appl\\_ibm\\_wmq. Configuring this attribute allows you later to use the credential for this CI in patterns.\n\n \\(Optional\\) To find IBM MQ connections, configure SSH credentials for a user with permissions to run the following commands:\n\n- \"echo \\\\\" display queue\\(\"+$entry\\_point.queue+\"\\) \\\\\" \\| runmqsc \"+$queue\\_manager\n- \"echo \\\\\" display QMSTATUS ALL \\\\\" \\| runmqsc \"+$queue\\_manager\n- echo \\\\\" display QMGR ALL \\\\\" \\| runmqsc \"+$queue\\_manager\n\n
\n\n\\(If hosted on z/OS\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on z/OS\\) Provide the user with the following permissions:- To write into the /tmp directory.\n- To see all user processes.\n- To run REXX scripts.\n- To run commands using oeconsol.\n- To run MQ commands.\n\n
\n\nIBM MQ Queue \\(formerly IBM WebSphere MQ Queue\\)\n\n\n\nIBM MQ Queue \\(formerly IBM WebSphere MQ Queue\\) \\[cmdb\\_ci\\_appl\\_ibm\\_wmq\\_queue\\]\n\n\n\n\\(If hosted on a Unix server\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md) for a user with permissions to run the following commands:- dspmq – for getting information about the queue manager.\n- \"echo \\\\\" display queue\\(\" + $entry\\_point.queue + \"\\) \\\\\" \\| runmqsc \" + $queue\\_manager – for getting the queue information.\n- \"echo \\\\\" display clusqmgr\\(\\*\\) conname \\\\\" \\| runmqsc \" + $queue\\_manager – for getting all cluster queue manager \\(QM\\) lines.\n- \"echo \\\\\" display qstatus\\(\" + $entry\\_point.queue + \"\\) TYPE\\(HANDLE\\) OPENTYPE\\(INPUT\\) CONNAME PID \\\\\" \\| runmqsc \" + $queue\\_manager – for getting the queue status information.\n\n
\n\n\\(If hosted on Unix server\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md) for a user with permissions to run the following commands: - dspmq\n\necho \\\\\" display queue\\(\"+$entry\\_point.queue+\"\\) \\\\\" \\| runmqsc \"+$queue\\_manager\n\n- \\(Optional\\) \"echo \\\\\" display qcluster\\(\"+$rqmname+\"\\) \\\\\" \\| runmqsc \"+$queue\\_manager\n- \\(Optional\\) \"echo \\\\\" dischl\\(\\*\\) CHLTYPE\\(SDR\\) CONNAME XMITQ WHERE\\(XMITQ EQ \"+$xmit\\_name+\"\\)\\\\\" \\| runmqsc \"+$queue\\_manager\n- \\(Optional\\) \"echo \\\\\" display clusqmgr\\(\\*\\) conname \\\\\" \\| runmqsc \"+$queue\\_manager\n- \\(Optional\\) \"echo \\\\\" display qstatus\\(\"+$entry\\_point.queue+\"\\) TYPE\\(HANDLE\\) OPENTYPE\\(INPUT\\) CONNAME PID \\\\\" \\| runmqsc \"+$queue\\_manager\n\n While configuring OS credentials, set the **Credential alias** attribute to cmdb\\_ci\\_appl\\_ibm\\_wmq. Configuring this attribute allows you later to use the credential for this CI in patterns.\n\n
\n\n\\(If hosted on Windows\\), on the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md) for a user with permissions to run the following commands: - dspmq\n\necho \\\\\" display queue\\(\"+$entry\\_point.queue+\"\\) \\\\\" \\| runmqsc \"+$queue\\_manager\n\n- \\(Optional\\) \"echo \\\\\" display qcluster\\(\"+$rqmname+\"\\) \\\\\" \\| runmqsc \"+$queue\\_manager\n- \\(Optional\\) \"echo \\\\\" dischl\\(\\*\\) CHLTYPE\\(SDR\\) CONNAME XMITQ WHERE\\(XMITQ EQ \"+$xmit\\_name+\"\\)\\\\\" \\| runmqsc \"+$queue\\_manager\n- \\(Optional\\) \"echo \\\\\" display clusqmgr\\(\\*\\) conname \\\\\" \\| runmqsc \"+$queue\\_manager\n- \\(Optional\\) \"echo \\\\\" display qstatus\\(\"+$entry\\_point.queue+\"\\) TYPE\\(HANDLE\\) OPENTYPE\\(INPUT\\) CONNAME PID \\\\\" \\| runmqsc \"+$queue\\_manager\n\n While configuring OS credentials, set the **Credential alias** attribute to cmdb\\_ci\\_appl\\_ibm\\_wmq. Configuring this attribute allows you later to use the credential for this CI in patterns..\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nIBM WebSphere Portal\n\n\n\nWebsphere Portal \\[cmdb\\_ci\\_appl\\_websphere\\_portal\\]\n\n\n\n\\(If hosted on Linux only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nInterconnect Web Service\n\n\n\nInter connect \\[cmdb\\_ci\\_inter\\_connect\\]\n\n\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nJboss\n\n\n\nJBoss \\[cmdb\\_ci\\_app\\_server\\_jboss\\]\n\n\n\nGive the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Unix server\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nJboss Module\n\n\n\nJboss module \\[cmdb\\_ci\\_app\\_server\\_jb\\_module\\]\n\n\n\n\\(If hosted on a Unix server\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nJRun\n\n\n\nJrun \\[cmdb\\_ci\\_app\\_server\\_jrun\\]\n\n\n\n\\(If hosted on Unix only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nJRun WAR Inc\n\n\n\nJrun WAR \\[cmdb\\_ci\\_app\\_server\\_jrun\\_war\\]\n\n\n\n\\(If hosted on Unix only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nMicrosoft Azure Web Sites\n\n\n\nCloud WebServer \\[cmdb\\_ci\\_cloud\\_webserver\\]\n\n\n\nOn the ServiceNow AI Platform, [add an Azure service principal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/azure-service-account-cloud-mgt.md) and [set up a cloud account for Azure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/azure-cloud-accts-cloud-mgt.md). Set the account Id to the Azure Service Principal as it appears at the Microsoft Azure Console.\n\n
\n\nMicrosoft Azure Load Balancer\n\n\n\nLoad Balancer Service \\[cmdb\\_ci\\_lb\\_service\\]\n\n\n\nOn the ServiceNow AI Platform, configure [add an Azure service principal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/azure-service-account-cloud-mgt.md) and [set up a cloud account for Azure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/azure-cloud-accts-cloud-mgt.md). Set the account Id to the Azure Service Principal as it appears at the Microsoft Azure Console.\n\n
\n\nMicrosoft Azure SQL Database\n\n\n\nCloud Database Rule \\[cmdb\\_ci\\_cloud\\_database\\]\n\n\n\nOn the ServiceNow AI Platform, [add an Azure service principal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/azure-service-account-cloud-mgt.md) and [set up a cloud account for Azure](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/cloud-configuration-governance/azure-cloud-accts-cloud-mgt.md). Set the account Id to the Azure Service Principal as it appears at the Microsoft Azure Console.\n\n
\n\nMicrosoft Dynamic CRM\n\n\n\nDynamic CRM Component \\[cmdb\\_ci\\_appl\\_ms\\_dynamic\\_crm\\]\n\n\n\nOn the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nMicrosoft BizTalk Orchestration\n\n\n\nBizTalk Orchestration \\[cmdb\\_ci\\_appl\\_biztalk\\_orch\\]\n\n\n\nOn the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nMicrosoft BizTalk Server\n\n\n\nBizTalk \\[cmdb\\_ci\\_appl\\_biztalk\\]\n\n\n\nOn the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nMicrosoft Exchange BackEnd Server\n\n\n\nExchangeBackEndServer \\[cmdb\\_ci\\_exchange\\_backend\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nConfigure [credentials required for host discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_Credentials4HostDiscovery.md) for a Windows server.\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nMicrosoft Exchange FrontEnd Server\n\n\n\nExchangeFrontEndServer \\[cmdb\\_ci\\_exchange\\_frontend\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nConfigure [credentials required for host discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_Credentials4HostDiscovery.md) for a Windows server.\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nMicrosoft FAST Search Server\n\n\n\nFast Search \\[cmdb\\_ci\\_appl\\_fastsearch\\]\n\n\n\nCreate a user with the permission to read the following files: - `install_directory+\"\\etc\\VERSION.xml`\n- `and install_directory+\"\\etc\\CSConfig.xml`\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nMicrosoft Exchange Hub Transport ServerMicrosoft Exchange Mailbox\n\n Microsoft Exchange CAS\n\n\n\nExchangeHub \\[cmdb\\_ci\\_exchange\\_hub\\]Exchange MailBox \\[cmdb\\_ci\\_exchange\\_mailbox\\]\n\n Exchange Client Access Server \\[cmdb\\_ci\\_exchange\\_cas\\]\n\n\n\n- On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md). Use the Microsoft Exchange Server administrator's user name and password as Windows credentials. For example, user name: local\\\\administrator and password: Are1300.\n\n**Note:** If you configure Windows credentials for a user different from the Microsoft Exchange Server administrator, Service Mapping uses traffic-based discovery that results in mapping all Microsoft Exchange clients.\n\n- \\(For Exchange CAS 2010 and 2013, 2016\\) On the ServiceNow AI Platform, configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md), setting the CI type to Exchange Mailbox.\n\n**Warning:** Do not confuse the Exchange Mailbox CI type with the Exchange Mailbox Server CI type.\n\nService Mapping uses these applicative credentials to access the of/Servers/Servers.slab folder on the Key Exchange Admin Center \\(EAC\\). Service Mapping also uses the applicative credentials to run the following PowerShell commands against the MID Servers:\n\n - Get-ExchangeServer\n - Get-ExchangeServer\n - Get-MailboxServer\n - Get-ClusteredMailBoxServerStatus\n - Get-ExchangeServer\n - Get-StorageGroup\n - Get-MailboxDatabase\n- \\(For Microsoft Exchange CAS 2010 and 2016\\) On the Windows Server hosting Microsoft Exchange CAS, install the Microsoft.Exchange.Management.PowerShell.E2010 module.\n- \\(For Microsoft Exchange CAS 2007\\) On the Windows Server hosting Microsoft Exchange CAS, install the Microsoft.Exchange.Management.PowerShell.Admin module.\n- \\(For Microsoft Exchange CAS 2007, 2010\\) On the ServiceNow AI Platform, upload the rctrlx tool for running PowerShell commands as described in [Upload the rctrlx.exe file to MID Servers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/upload-rctrlx-file.md).\n- \\(For Microsoft Exchange CAS 2007 and 2010\\) Provide an Exchange Mailbox OS user with the rights to run Exchange services on Windows and has permission to query Exchange repository:\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md) setting the **Credential alias** attribute to \\[cmdb\\_ci\\_exchange\\_mailbox\\]. Configuring this attribute allows you later to use the credential for this CI in patterns.\n\n- \\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n- Verify that you know the entry point necessary for discovering the Microsoft Exchange Server. Use the URL for the Outlook web access in the following format:\n\n`http(s)://:/owa`\n\nFor example, `http(s)://myhost:<443>/owa`\n\n\n
\n\nMicrosoft Identity Integration Server\n\n\n\nIIFP \\[cmdb\\_ci\\_directory\\_iifp\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nMicrosoft Internet Information Services \\(IIS\\)\n\n\n\nMicrosoft iis Web Server \\[cmdb\\_ci\\_microsoft\\_iis\\_web\\_server\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nMicrosoft Internet Information Services \\(IIS\\) Virtual Directory\n\n\n\nIIS Virtual Directory \\[cmdb\\_ci\\_iisdirectory\\]\n\n\n\nOn the ServiceNow AI Platform, configure the following credentials:- [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md)\n- [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md)\n\n
\n\nVerify read access to the following files:- `web.config`: Possible locations `$entry_point.path + \"Web.config\"` or `$entry_point.path + \"\\Web.config\"`\n- `machine.config`: possible location `\"dir \\\"C:\\Windows\\Microsoft.NET\\\"`\n\n
\n\n- \\(Optional\\) To find ADO.NET connections, set the **Credential alias** attribute to \\[cmdb\\_ci\\_iisdirectory\\]. Configuring this attribute allows you later to use the credential for this CI in patterns.\n- \\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nMicrosoft Message Queuing \\(MSMQ\\)\n\n\n\nMSMQ \\[cmdb\\_ci\\_appl\\_msmq\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nMicrosoft .NET Framework\n\n\n\n.NET Application \\[cmdb\\_ci\\_appl\\_dot\\_net\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\\(Optional\\) To find ADO.NET connections, set the **Credential alias** attribute to \\[cmdb\\_ci\\_iisdirectory\\]. Configuring this attribute allows you later to use the credential for this CI in patterns.\n\n
\n\nProvide an IIS Virtual Directory OS user with the rights to run the IIS service on Windows.\n\n
\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nMicrosoft SharePoint\n\n\n\nSharePoint \\[cmdb\\_ci\\_appl\\_sharepoint\\]\n\n\n\nOn the ServiceNow AI Platform, configure the following credentials:- [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md)\n- Set the **Credential alias** attribute to \\[cmdb\\_ci\\_appl\\_sharepoint\\]. Configuring this attribute allows you later to use the credential for this CI in patterns.\n- Configure WMI Query access to the remote Sharepoint server.\n- \\(Optional\\) To find Windows SharePoint connections, configure Windows credentials for a user with permissions to run http get request to the SharePoint Central Administration URL.\n\n
\n\nProvide a SharePoint OS user with permissions:\n\n- To run SharePoint services on Windows\n- To log into the SharePoint Admin page\n\n
\n\nTo use two separate credentials with different permissions, configure credentials as covered in [Prerequisites for performing top-down discovery / Service Mapping discovery to Sharepoint system \\[KB0813083\\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0813083) article in the Now Support Knowledge Base.\n\n
\n\nMicrosoft SQL Database\n\n\n\nMySQLClusterDataNode \\[cmdb\\_ci\\_db\\_mysql\\_clusternode\\]\n\n\n\nProvide the following user or users:- For discovering Microsoft Biztalk using SQL queries, provide a user and credentials for Microsoft BizTalk.\n- For discovering licensing information on Microsoft SQL Server, provide a user and credentials for accessing Microsoft SQL Database.\n\n Refer to the product documentation for operational information.\n\n
\n\nCredentials for host discovery as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\nMongoDB\n\n\n\nMongo Config Server \\[cmdb\\_ci\\_appl\\_mongo\\_config\\_serv\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nProvide a user with permissions to run Mongo commands described in [Service Mapping commands not requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_NonSudoCommands.md).\n\n
\n\nMySQL Cluster MGM Node\n\n\n\nMySQLClusterMGMNode \\[cmdb\\_ci\\_db\\_mysql\\_clustermgnode\\]\n\n\n\n\\(If hosted on Unix only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nNginx\n\n\n\nNginx Web Server \\[cmdb\\_ci\\_nginx\\_web\\_server\\]\n\n\n\n\\(If hosted on Unix only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOpenText Documentum\n\n\n\nDocumentum DocBase \\[cmdb\\_ci\\_appl\\_doc\\_docbase\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nOracle Application Server\n\n\n\nOracle iAS \\[cmdb\\_ci\\_app\\_server\\_ora\\_ias\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\nOracle Advanced Queue Queue\n\n\n\nAdvanced Queue Queue \\[cmdb\\_ci\\_appl\\_ora\\_queue\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials for Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/r_SupportedApplications.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nOracle Clusterware\n\n\n\nUNIX Cluster \\[cmdb\\_ci\\_unix\\_cluster\\], UNIX Cluster Node \\[cmdb\\_ci\\_unix\\_cluster\\_node\\], UNIX Cluster Resource \\[cmdb\\_ci\\_unix\\_cluster\\_resource\\], Cluster Virtual IPs \\[cmdb\\_ci\\_cluster\\_vip\\]\n\n\n\nSee [Oracle database discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/c_OracleDatabaseDiscovery.md).\n\n
\n\nOracle Concurrent Server\n\n\n\nOracle Concurrent Server \\[cmdb\\_ci\\_appl\\_ora\\_conc\\]\n\n\n\n\\(If hosted on Unix only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle Database\n\n\n\nOracle Instance \\[cmdb\\_ci\\_db\\_ora\\_instance\\]\n\n\n\n\\(If hosted on Unix only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\n[Oracle Database 12c](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery-and-service-mapping-patterns/oracle-cdb-pdb-discovery.md)\n\n\n\nOracle PDB Instance \\[cmdb\\_ci\\_db\\_ora\\_pdb\\_instance\\]\n\n\n\n- Configure [Applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md) or [Oracle Wallet authentication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/discovery-and-service-mapping-patterns/oracle-wallet-authentication.md)\n- For Windows, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md)\n- For Unix, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md)\n- For the Oracle database, configure [Oracle database discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/c_OracleDatabaseDiscovery.md)\n- Provide a user with permissions to run queries on the following tables:\n - V$DATAFILE\n - V$TEMPFILE​\n - V$LOG\n - DBA\\_FREE\\_SPACE\n - V$DATABASE\n - V$PDBS\n - V$PARAMETER\n\n
\n\nOracle Database Advanced Queuing\n\n\n\nAdvanced Queue Queue \\[cmdb\\_ci\\_appl\\_ora\\_queue\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nProvide an Oracle instance user with permission to run the sqlplus command as described in [Service Mapping commands not requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_NonSudoCommands.md).\n\n
\n\nOracle Discoverer Engine\n\n\n\nOracle Discoverer Engine \\[cmdb\\_ci\\_appl\\_ora\\_disc\\]\n\n\n\n\\(If hosted on Unix only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle Discoverer UI\n\n\n\nOracle Discoverer UI \\[cmdb\\_ci\\_appl\\_ora\\_disc\\_ui\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials for Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/r_SupportedApplications.md).\n\n
\n\nOn the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on Unix only\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle E-Business Suite\n\n\n\nOracle ESB \\[cmdb\\_ci\\_appl\\_ora\\_ebs\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\nOn the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle Form UI\n\n\n\nOracle Forms UI \\[cmdb\\_ci\\_appl\\_ora\\_forms\\_ui\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure a domain user for accessing the Windows OS as described in [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle Fulfillment Server\n\n\n\nOracle Fulfillment Server \\[cmdb\\_ci\\_appl\\_ora\\_fs\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle GlassFish Server\n\n\n\nGlassFish \\[cmdb\\_ci\\_appl\\_glassfish\\] GlassFish WAR \\[cmdb\\_ci\\_appl\\_glassfish\\_war\\]\n\n\n\n- \\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n- \\(If hosted on a Linux or UNIX server\\) \\(Optional\\) on the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n- \\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle HTTP Server\n\n\n\nOracle HTTP Server \\[cmdb\\_ci\\_appl\\_ora\\_http\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle iAS Web Module\n\n\n\nOracle iAS Web module \\[cmdb\\_ci\\_app\\_server\\_ora\\_ias\\_m\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nOracle Metric Client\n\n\n\nOracle Metric Client \\[cmdb\\_ci\\_appl\\_ora\\_metric\\_client\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nOracle Metric Server\n\n\n\nOracle Metric Server \\[cmdb\\_ci\\_appl\\_ora\\_metric\\_svr\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle MySQL Server\n\n\n\nMySQL Instance \\[cmdb\\_ci\\_db\\_mysql\\_instance\\]\n\n\n\nProvide the following user or users:- For discovering Microsoft Biztalk using SQL queries, provide a user and credentials for Microsoft BizTalk.\n- For discovering licensing information on Microsoft SQL Server, provide a user and credentials for accessing Microsoft SQL Database.\n\n
\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on Linux\\) Give the user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(If hosted on a Linux server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle Net Listener\n\n\n\nOracle Database Listener \\[cmdb\\_ci\\_db\\_ora\\_listener\\]\n\n\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nOracle Notification Server\n\n\n\nOracle Notification Server \\[cmdb\\_ci\\_appl\\_ora\\_notif\\_svr\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nOracle OACORE Server\n\n\n\nOracle OACORE Server \\[cmdb\\_ci\\_appl\\_ora\\_oacore\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nOracle OAFM Server\n\n\n\nOracle OAFM Server \\[cmdb\\_ci\\_appl\\_ora\\_oafm\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on Unix\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nOracle PeopleSoft\n\n\n\nPeoplesoft Application Server \\[cmdb\\_ci\\_appl\\_peoplesoft\\]\n\n\n\n\\(If hosted on Unix\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n \n\n\n\n \n\n\n\nProvide a user with permissions to run commands described in [Service Mapping commands not requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_NonSudoCommands.md).\n\n
\n\nOracle Process Manager\n\n\n\nOracle Process Manager \\[cmdb\\_ci\\_appl\\_ora\\_pm\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle Report Server\n\n\n\nOracle Report Server \\[cmdb\\_ci\\_appl\\_ora\\_report\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle Tnslsnr Engine\n\n\n\nOracle TNS Listener Engine \\[cmdb\\_ci\\_appl\\_ora\\_tnslsnr\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on Linux\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nOracle Tuxedo and Oracle Tuxedo Portal\n\n\n\nTuxedo \\[cmdb\\_ci\\_appl\\_tuxedo\\] and Tuxedo Portal \\[cmdb\\_ci\\_appl\\_tuxedo\\_portal\\]\n\n\n\n- On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n- \\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n- \\(If hosted on Unix\\) Provide a user with the elevated rights for running commands described in [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\nOracle WebLogic Module\n\n\n\nOracle iAS Web module \\[cmdb\\_ci\\_app\\_server\\_ora\\_ias\\_m\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\nOracle WebLogic Server \\(version 10.3\\)\n\n\n\nWeblogic \\[cmdb\\_ci\\_app\\_server\\_weblogic\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nOracle WebLogic On-demand Router Load Balancer\n\n\n\nWebsphere ODR LB \\[cmdb\\_ci\\_app\\_server\\_ws\\_odr\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials for Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/r_SupportedApplications.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nRadware Alteon NG\n\n\n\nAlteon Load Balancer \\[cmdb\\_ci\\_lb\\_alteon\\]\n\n\n\nOn the ServiceNow AI Platform, configure [SNMP credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNMPCredentials.md).\n\n
\n\nRadware AppDirector\n\n\n\nRadware Load Balancer \\[cmdb\\_ci\\_lb\\_radware\\]\n\n\n\nOn the ServiceNow AI Platform, configure [SNMP credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/c_SNMPCredentials.md).\n\n
\n\nRed Hat Cluster Suite\n\n\n\nCluster Virtual IPs \\[cmdb\\_ci\\_cluster\\_vip\\]\n\n UNIX Cluster \\[cmdb\\_ci\\_unix\\_cluster\\]\n\n UNIX Cluster Node \\[cmdb\\_ci\\_unix\\_cluster\\_node\\]\n\n UNIX Cluster Resource \\[cmdb\\_ci\\_unix\\_cluster\\_resource\\]\n\n\n\nOn the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nProvide a user with permissions to read these files:- `/etc/cluster/cluster.conf`\n- `/etc/hosts`\n\n
\n\nProvide a user with elevated rights for running this command: `clustat –x`.\n\n
\n\nPostgreSQL Database\n\n\n\nPostgreSQL Instance \\[cmdb\\_ci\\_db\\_postgresql\\_instance\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(For hosted on Unix only\\) Give this user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nPivotal RabbitMQ\n\n\n\nRabbitMQ Cluster \\[cmdb\\_ci\\_appl\\_rabbitmq\\_cluster\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nSAP Business Object XI Schedule\n\n\n\nSAP BO BOXIScheduleRouter \\[cmdb\\_ci\\_appl\\_sap\\_bo\\_scheduler\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, seew [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nSAP Crystal Management Server\n\n\n\nSAP Business Objects CMS server \\[cmdb\\_ci\\_appl\\_sap\\_bo\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nSAP Central Instance/SAP Central Services \\(SCS\\)/\n\n SAP Development Infrastructure/\n\n SAP Evaluated Receipt Settlement \\(ERS\\)/\n\n SAP Java Connector/\n\n SAP NetWeaver Dialog Instance/\n\n ABAP SAP Central Services \\(ASCS\\)\n\n\n\nSAP CI Application \\[cmdb\\_ci\\_appl\\_sap\\_ci\\]/SAP SCS Application \\[cmdb\\_ci\\_appl\\_sap\\_scs\\]/\n\n SAP DI Application \\[cmdb\\_ci\\_appl\\_sap\\_di\\]/\n\n SAP ERS Application \\[cmdb\\_ci\\_appl\\_sap\\_ers\\]/\n\n SAP JC Application \\[cmdb\\_ci\\_appl\\_sap\\_jc\\]/\n\n SAP DI Application \\[cmdb\\_ci\\_appl\\_sap\\_di\\]/\n\n SAP ASCS Application \\[cmdb\\_ci\\_appl\\_sap\\_ascs\\]\n\n\n\n- \\(If hosted on a UNIX server\\) On the ServiceNow AI Platform, configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md) and [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md). The SSH credentials are used to create connections from SAP Central Instance \\(CI\\) to other applications and devices. In addition, provide the user elevated rights to be able to run commands requiring a privileged user: [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n- \\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md) to create connections from SAP CI to other applications and devices.\n- \\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n- \\(Optional for top-down discovery by Service Mapping\\) Provide a user with permissions to run SOAP on RFC read table function.\n- \\(Optional for top-down discovery by Service Mapping\\) If your organization deploys SAP Digital Business Services using web services and you want to map all connected services, perform the following actions:\n - Configure applicative credentials for a user with permissions to access the following tables: CVERS, DBCONS, and RFCDES.\n - Ensure that you have the web service URL. For information on how to create web services, see [https://blogs.sap.com/2012/10/24/how-to-create-web-services-abap-based/](https://blogs.sap.com/2012/10/24/how-to-create-web-services-abap-based/).\n\n
\n\nSAP HANA Database\n\n\n\nSAP Hana Db \\[cmdb\\_ci\\_appl\\_sap\\_hana\\_db\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nSAP Sybase DB\n\n\n\nSybase Instance \\[cmdb\\_ci\\_db\\_syb\\_instance\\]\n\n\n\n\\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(For hosted on Unix only\\) Give this user elevated rights to be able to run [Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nSQL Server Analysis Services \\(SSAS\\)\n\n\n\nSQL Server Analysis Services \\[cmdb\\_ci\\_db\\_mssql\\_analysis\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nSQL Server Integration Services \\(SSIS\\) Job\n\n\n\nSQL Server Integration Services Job \\[cmdb\\_ci\\_db\\_mssql\\_int\\_job\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nSQL Server Integration Services \\(SSIS\\)\n\n\n\nSQL Server Integration Services \\[cmdb\\_ci\\_db\\_mssql\\_integration\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nSQL Server Reporting Services \\(SSRS\\)\n\n\n\nSQL Server Reporting Services \\[cmdb\\_ci\\_db\\_mssql\\_reporting\\]\n\n\n\nProvide an SSRS OS user with permissions to run the SSRS Service.\n\n
\n\nConfigure credentials for a user with permissions to run http get request to the entry point URL.\n\n
\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md). Set the **Credential alias** attribute to \\[cmdb\\_ci\\_db\\_mssql\\_reporting\\]. Configuring this attribute allows you later to use the credential for this CI in patterns.\n\n
\n\n\\(Optional\\) To discover connections to report datasources, configure credentials for a user with the permission to run http post request to the entry point URL.\n\n
\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\n\\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nSun iPlanet Web Server\n\n\n\nIplanet Web Server \\[cmdb\\_ci\\_iplanet\\_web\\_server\\]\n\n\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\nOn the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nSun Directory\n\n\n\nSun LDAP Server \\[cmdb\\_ci\\_sun\\_ldap\\_dir\\_server\\]\n\n\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\nOn the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nSun JES\n\n\n\nJES \\[cmdb\\_ci\\_email\\_server\\_jes\\]\n\n\n\nConfigure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md).\n\n
\n\nOn the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\nSymantec Enterprise Vault\n\n\n\nEnterprise Vault \\[cmdb\\_ci\\_email\\_server\\_ent\\_vault\\]\n\n\n\nOn the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nTIBCO ActiveMatrix BusinessWorks/TIBCO ActiveMatrix BusinessWorks Process/\n\n TIBCO EMS Queue/\n\n TIBCO Enterprise Message Service \\(EMS\\)/\n\n\n\nActiveMatrix Business Works \\[cmdb\\_ci\\_appl\\_tibco\\_matrix\\]/ActiveMatrix Business Works Process \\[cmdb\\_ci\\_appl\\_tibco\\_matrix\\_proc\\]/\n\n EMS Queue \\[cmdb\\_ci\\_appl\\_tibco\\_queue\\]/\n\n Tibco Enterprise Message Service \\[cmdb\\_ci\\_appl\\_tibco\\_message\\]\n\n\n\n- \\(If hosted on Unix\\) Configure [applicative credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/applicative-creds.md) for the Tibco EMS.\n- \\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n- \\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n- \\(Optional\\) For discovering using the WinRM protocol, see [Configure WinRM trusted hosts on MID Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/enable-winRM-MID-servers.md).\n\n
\n\nTIBCO ActiveMatrix Adapter\n\n\n\nTibco Adapter \\[cmdb\\_ci\\_appl\\_tibco\\_adapter\\]\n\n\n\n\\(If hosted on a Unix server\\) On the ServiceNow AI Platform, configure [SSH credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_SSHCredentialsForm.md).\n\n
\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
\n\nVeritas Enterprise Vault\n\n\n\nEnterprise Vault \\[cmdb\\_ci\\_email\\_server\\_ent\\_vault\\]\n\n\n\n\\(If hosted on a Windows server\\) On the ServiceNow AI Platform, configure [Windows credentials](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r_WindowsCredentialsForm.md).\n\n
## Resolving credential-related issues\n\nIf there are discovery issues caused by incorrectly configured or missing credentials, resolve them as explained in the KB article: [Credentials & Permissions troubleshooting on Discovery, Service Mapping, Orchestration](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0657528)\n\n- **[Credentials required for host discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_Credentials4HostDiscovery.md)** \nThere are credentials and permissions that Service Mapping requires for discovering hosts.\n- **[Service Mapping commands requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_CommandsnCredentials.md)** \nService Mapping uses commands requiring elevated rights to discover and map Unix-based hosts in your organization. In addition to configuring necessary credentials, configure servers in your organization to allow Service Mapping to run these commands with elevated rights.\n- **[Service Mapping commands not requiring a privileged user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/r_NonSudoCommands.md)** \nMost of commands utilized by Service Mapping for discovery and mapping do not require elevated rights.\n- **[SNMP-based queries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/snmp-based-queries.md)** \nService Mapping accesses network infrastructure devices like load balancers and routers using Simple Network Management Protocol \\(SNMP\\) v1/v2c/v3. Configure SNMP community credentials to enable this type of access.\n\n**Parent Topic:**[Configuring Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/service-mapping-setup.md)\n\n**Related topics** \n\n\n[PowerShell for Discovery and Service Mapping]()\n\n"}}