{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":33047,"path":"it-service-management/itsm-success-dashboard-indicators/configure-va.md","title":"Configure Virtual Agent topics for ITSM Success Dashboard","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configure Virtual Agent topics for ITSM Success Dashboard\n\nConfigure the Virtual Agent \\(VA\\) topics for ITSM Success Dashboard indicators so that data is displayed correctly if you have topics other than the base system topics.\n\nThere are two different ways the base system measures success for Virtual Agent usage:\n\n-   Using deflection nodes in Virtual Agent topics which provides highly accurate and requires medium effort in tracking. For more information on how to use the deflection nodes, see [Configure Virtual Agent topics for ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/instrument-virtual-agent-sdb.md).\n-   Using self-service activity analytics which provides mid-high accuracy and requires zero effort in tracking. For more information on how to configure using the self-service analytics, see [Configure Virtual Agent topics for ITSM Success Dashboard using self-service analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/instrument-va-sdb2.md).\n-   To update the live agent script include see, [Update the live agent script include](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/update-live-agent-script-include.md).\n\n-   **[Configure Virtual Agent topics for ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/instrument-virtual-agent-sdb.md)**  \nConfigure the Virtual Agent \\(VA\\) topics for ITSM Success Dashboard indicators so that data is displayed correctly if you have topics other than the base system topics.\n-   **[Configure Virtual Agent topics for ITSM Success Dashboard using self-service analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/instrument-va-sdb2.md)**  \nConfigure the Virtual Agent \\(VA\\) topics for ITSM Success Dashboard indicators using the self-service analytics.\n\n**Parent Topic:**[ITSM Success Dashboard Admin console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/admin-console-sd.md)\n\n"}}