{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":33055,"path":"it-service-management/itsm-success-dashboard-indicators/instrument-va-sdb2.md","title":"Configure Virtual Agent topics for ITSM Success Dashboard using self-service analytics","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configure Virtual Agent topics for ITSM Success Dashboard using self-service analytics\n\nConfigure the Virtual Agent \\(VA\\) topics for ITSM Success Dashboard indicators using the self-service analytics.\n\n## Before you begin\n\nRole required: admin\n\nTo update the live agent script include see, [Update the live agent script include](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/update-live-agent-script-include.md).\n\n## Procedure\n\n1.  Navigate to **All** > **Success Dashboard** > **Getting Started** > **Success Dashboard** > **Virtual Agent deflection**.\n\n2.  Select **Review and Configure**.\n\n3.  Select **Review** tab.\n\n4.  Select a deflection pattern under Virtual Agent deflection.\n\n5.  Update the value in **Refresh Window** field.\n\n    This is the refresh interval for the report to be executed.\n\n6.  Select the fields under **Incidents considered**.\n\n7.  Select the **Virtual Agent topics considered**.\n\n8.  Select **Save**.\n\n\n**Parent Topic:**[Configure Virtual Agent topics for ITSM Success Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/configure-va.md)\n\n"}}