{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":33405,"path":"it-service-management/problem-management/t_UseTheKnowledgeCheckBox.md","title":"Use the knowledge check box","bundle":null,"doc_type":null,"release":"australia","body":"\n# Use the knowledge check box\n\nAs with incidents, problems often generate information that may be needed in the future. The system can automatically submit a knowledge article when a problem is closed.\n\n## Before you begin\n\nRole required: itil\n\n## About this task\n\n**Note:** If you have Problem Management Best Practice — Madrid — Knowledge Integration plugin \\(com.snc.best\\_practice.problem.madrid.knowledge\\) activated, see [Create a known error article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/create-known-error-from-problem.md). The topic applies to legacy Problem \\(London or a prior release\\) only.\n\nYou can select the **Knowledge** check box and automatically submit a knowledge article when a problem is closed.\n\n## Procedure\n\n1.  Select the **Knowledge** check box on the Problem form.\n\n2.  Resolve and close the problem.\n\n    Closing the problem triggers the business rule **Problem Create Knowledge**. By default, the business rule creates a knowledge article in the **Draft** workflow state, ready for a knowledge team member to review and publish. The problem **Short description** becomes the article **Short description**, and the problem **Work notes** become the article **Text**.\n\n    If the knowledge submission workflow is enabled, the problem **Work notes** become a knowledge submission instead of an article. For more information, see [Knowledge workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_KnowledgeWorkflows.md).\n\n\n**Parent Topic:**[Knowledge articles from problems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/c_CreateKnowledge.md)\n\n"}}