{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":33545,"path":"it-service-management/service-level-management/activate-sla-timer-config-api.md","title":"Activate Service Level Management - SLA Timer Config API","bundle":null,"doc_type":null,"release":"australia","body":"\n# Activate Service Level Management - SLA Timer Config API\n\nYou can activate the Service Level Management - SLA Timer Config API plugin \\(com.sn\\_slm\\_timer\\) if you have the admin role.\n\n## Before you begin\n\nRole required: admin\n\n## About this task\n\nActivating this plugin provides the ability to set a preferred SLA for a given task through configuration which is dynamic, such as First SLA to breach, or declarative through a hierarchical mapping of first to match SLA definitions. This plugin includes demo data and activates related plugins if they are not already active.\n\n## Procedure\n\n1.  Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.\n\n2.  Find the plugin using the filter criteria and search bar.\n\n    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.\n\n3.  Select **Install** to start the installation process.\n\n    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`\n\n    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).\n\n\n-   **[Installed with Service Level Management - SLA Timer Config API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/installed-with-sla-timer-config.md)**  \nThe Service Level Management - SLA Timer Config API \\(com.sn\\_slm\\_timer\\) plugin installs the admin role.\n-   **[Script Includes installed with SLA Timer Config API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/sla-timer-rest-api.md)**  \nWhen SLA Timer Config API is activated, script includes are installed.\n\n**Parent Topic:**[Service Level Management plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/sla-plugins.md)\n\n**Related topics**  \n\n\n[Activate Service Level Management]()\n\n[Activate SLA Breakdown definitions]()\n\n[Activate SLA timeline]()\n\n[List of plugins \\(Australia\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md)\n\n"}}