{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":33579,"path":"it-service-management/service-level-management/r_SLATransitions.md","title":"SLA transitions","bundle":null,"doc_type":null,"release":"australia","body":"\n# SLA transitions\n\nSLA records pass through a series of transitions during processing.\n\nThe following transitions exist for an SLA:\n\n-   Attach: when an SLA is created and bound to a task.\n-   Pause: when an SLA should temporarily stop tracking time.\n-   Resume: when an SLA should resume tracking elapsed time.\n-   Complete: when an SLA is marked complete.\n-   Reattach: when an SLA is marked completed and a new copy is reapplied.\n-   Cancel: when an SLA is cancelled.\n\nSLA conditions determine what action is performed on a task SLA record.\n\n|SLA condition|Resultant action on task SLA record|\n|-------------|-----------------------------------|\n|If Start condition matches and both Stop and Cancel conditions don't match|Attach|\n|If Start condition matches, and **When to Cancel** is set to **Start conditions are not met**|Cancel if one or more of the specified start conditions no longer match.|\n|If Start condition matches, and **When to Cancel** is set to **Cancel conditions are met**|Cancel when cancel conditions match.|\n|Pause condition matches|Pause|\n|If Pause condition matches, and **When to Resume** is set to **Pause conditions are not met**|Resume if one or more of the specified paused conditions no longer match.|\n|If Pause condition matches, and **When to Resume** is set to **Resume conditions are met**|Resume if one or more of the specified resume conditions match.|\n|Start and Reset|Reattach|\n|Stop|Complete|\n|Cancel|Cancel|\n\n\\[Omitted image \"SLAConditionsMethods.png\"\\] Alt text: SlA transition diagram\n\n\\[Omitted image \"SLM\\_SLAConsNotdefault.png\"\\] Alt text: SLA condition diagram\n\nEach of these conditions is defined as a method within a Script Include, referenced by an SLA Conditions Rule record.\n\n**Parent Topic:**[Service Level Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-level-management/service-level-management-reference.md)\n\n"}}